Kitchen & Bath Authority

Bought a fair amount of products from this company until I needed to return a faucet, after a 5 month process and over 4 hours of phone time with kitchen and bath authority. They gave me a run around and lied to me multiple times by the time they finally refunded me and charged me a rediculous restocking fee I finally received only 70% of my refund after this experience I am no longer a customer DO NOT BELIEVE THE WEB SITE WHERE IT SAYS EASY RETURNS!

I'd give zero stars if that was an option. Despite having a policy that requires them to disclose to the customer anytime a product has a "living finish", I was sold an $1800 kitchen faucet that has a "living finish" and was never told. They used the excuse that the manufacturer's website did not properly describe it, so it was not KB Authority's fault. I didn't buy the product from the manufacturer, I bought from KB Authority. They should take responsibility for their own website and the incorrect information it contains. DO NOT SHOP HERE IF YOU CARE ABOUT CUSTOMER SERVICE!

OVERALL EXPERIENCE WAS POSITIVE. PRICING WAS BETTER THAN NUMEROUS SITES AS WELL. UNDERSTANDING THAT "IN STOCK" MEANS STOCK AT SUPPLIER NOT ALWAYS ON SITE AT K&B. WITH THAT IN MIND WE WERE EXPECTING A DEL. IN 1 TO 4WKS. WHICH FELL IN LINE WITH OUR EXPECTATIONS. I GUESS WITH LARGE $ ORDERS THAT THEY WANT A SIGNATURE UPON RECEIVING WHICH IS GOOD, BUT IF I HAD KNOWN THAT I WOULD HAVE HAD IT SHIPPED TO MY WORK SO I WOULD NOT HAVE HAD TO TAKE TIME OFF TO GO HOME.

I ordered a bathroom cabinet and was notified afterward that it was considered a custom order (its not) so would take 2-3 weeks. I wasn't in a rush, so no big deal, was willing to wait it out. After 3 weeks, I started checking the status online and the ship date kept changing, every day. I finally emailed, several times, no response at all, nothing. I called and kept getting put on hold when I asked what was going on. One person I got told me the notes said that her colleague had spoken to me on the previous day (which was a blatant lie). Either their phone system is faulty, or the reps hang up on you when they don't know the answers. When I got a quasi-human rep who didn't hang up on me, I explained that I wasn't going to put up with their. Nonsense, and I was told that the order had come in and that they were going to "try" to ship that day. I got a shipping notification with a tracking number, and even that didn't make sense since it showed shipping history between the manufacturer and their shipping facility, and it was marked "complete". I called again, and got a snotty rep who told me I needed to wait 48 hours before checking status. Terrible company to deal with.

I purchased a $1,000 shower enclosure at half the price listed on comparable websites, e.g., Amazon, faucet.com, etc.

I never received a delivery date confirmation. Two weeks after the purchase, my husband asked me when the enclosure was to be delivered. I checked my receipt. Nothing. I went online and noted that while KBA's website touted consumer ratings of 93%, I discovered a host of horrible other ratings (albeit their numbers were low), including BBB, sitejabber and pissedconsumer. I was afraid I had lost my money. I called the company and left a message. It was Friday.

In checking my order, I saw that the delivery weight was 370 pounds, not the 195-202 pounds listed on other websites. Again another cause for concern. I knew I had ordered only one enclosure, but could not understand the weight differential.

On Monday, I received a phone call from KBA with the delivery date scheduled one week from the call. The delivery man arrived and insisted we uncrate the glass shower enclosure. It was perfect, just as described in the photo. I am very pleased about the outcome and will definitely order from KBA in the future.

Delivery took longer than expected but it might be due to the bad weather in my area. The quality of their products made up of for the little delay in delivery!