Kitchen & Bath AuthorityReviews 1,914

I called 5 days after I had ordered to see when I would be receiving my order. They put me on hold for a while then came back with a tracking number. That tracking number was not good. Had to call back and gave me a different tracking number which was the correct one. I did get my product, but it was later than I thought it would be and frustrating waiting for them to get me a tracking number which was not ever in the system. They were very friendly tho...thus the 5 star.

I ordered a bathtub that I needed for a house I was trying to get on the market. Order status said 20 in stock, delivery estimate 5-7 days. 11 days after I ordered, I called to get status since they had given me no update, and they had to check with the manufacturer, only to find out it would be another 2 weeks at least! Apparently the 20 in stock was incorrect, and I have to wait for them to make another one! Apparently that's the way they do business - send an order to a manufacturer, then no follow-up to see when your customer will get what they ordered until they complain.

Suggest never to purchase from these crooks. This company is a racket for scooping in customers with the products they offer online, providing pictures that do not look like the product you'll receive, and overcharging, and not making you whole when returning the product. I searched and searched online to finally end up on their website thinking I had finally found the product that matched my decorum perfectly. Little did I know that the product they pictured online looked nothing like the product I received in the mail. Upon contacting them to return the product, I find out they are just the middle man and the product doesn't even come from them. They just represent the distributor. So in order to return any items they take 20% off top from the price of your item, then charge you a $15 processing fee for the return. They do not provide return shipping costs to get the item back to them, so you have to come out of pocket for the shipping costs as well. Their return policy is that you use the same packaging it came in and add insurance to cover any damages or lost items during shipping. I spent $73 for the item plus a $9 handling fee and taxes of $6 on the item I purchased from them. So a total of $88 spent to purchase. It cost me $60 to ship it back to them for the return. So a total spent of $88 plus $60 equaling $148. So with their fees added for the return, I will be lucky to get back maybe $43. Did you get all that, I spent $148 and I may get back $43. What kind of b/s is that? How does that make me whole as a customer? And what's almost more unbelievable is that the product was a toilet brush! What they sent me I could've went down to Bed Bath & Beyond or some brick & mortar and spent about $20 for something similar or better! So I suggest never to order from these rip off artists. They are not concerned about the customer and it shows by their extremely overpriced items and their non-customer friendly return policy. They're customer service is archaic at best and completely outdated. Had I ordered from Amazon, I would have never experienced any of the issues I experienced with this company. So please, as a warning of caution, DO NOT PURCHASE FROM KITCHEN & BATH AUTHORITY!