Kitchen & Bath AuthorityReviews 1,914

So far, my experience has been great. But there is one part of the delivery process needs improvement because it doesn't match the emails and guidance I get from KB Authority. In the emails, KB Authority says I need to open and inspect the box before I sign for the delivery from the shipping company. However, when I tried to do that, the delivery person said that they are only responsible for any exterior damage showing on the box and even if something is broken inside the box, that is KB Authority's responsibility. So they would not stay for me to unbox. I was only allowed to take a picture of the outside and then sign the delivery.

There is a mismatch in what KB Authority indicates vs the policy from the shippers they use. This needs to be worked out and the communication to customers needs to adjust accordingly.

The prices were excellent, and I would buy from them again **simply based on prices**. However, the delivery time when I ordered showed 7-10 days... but it actually took over a month. The extra time was not an issue, but what frustrated me was the lack of any status update or tracking number/data from KBAuthority. When my order finally arrived, I found the box had been extremely poorly taped by the shipper, and was nearly open. Luckily, the ordered items were intact within the shipping box, and in perfect new condition. If you want great prices and can live with the third-rate delivery program, you'll likely end up happy and with a good deal.

We were not home when the faucet was delivered to sign for it but it was still left at the door. I opened the box to inspect and the instructions for installation are for a different faucet. I have emailed and called customer service-no response. We also ordered a sink and now very skeptical of what we will receive. After placing our order customer service was VERY quick to respond when the order did not go through due to an incorrect credit card number.