Kitchen & Bath AuthorityReviews 1,914

This was a good experience. I was nervous about ordering an expensive vanity unseen, and taking delivery of a valuable piece of furniture during the pandemic. KBA gives very specific instructions about uncrating and and completely inspecting merchandise in the presence of the delivery driver.

Recently we received a freight delivery from another carrier and they dropped the sofa on the front lawn and left without so much as a knock on the door (and falsely signed on our behalf, lousy job from FedEx freight...) They said this was their procedure and policy due to the pandemic, so we were concerned the same might happen when the vanity arrived.

It would've been a big problem if the same had happened in this case, with KBA charging a 25% restocking fee and making the customer responsible for return freight charges - but this freight carrier, XPO Logistics, was professional as always. The driver didn't rush us as we unboxed and inspected.

There were some small flaws on the front of the cabinet. These were manufacturing defects, not sustained during shipping, and not the fault of KBA. We could've returned the cabinet for this, but chose not to deal with the hassle. We will sand out the nicks. The finish on this particular item makes that a possibility.

Be sure you read all of KBA's policies very carefully before you commit to purchasing with them. This did work out for us in the end, but we went into it with our eyes open.