Overview
Kitchen & Bath Authority has a rating of 4.5 stars from 1,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kitchen & Bath Authority most frequently mention kitchen bath, shower door and great experience. Kitchen & Bath Authority ranks 298th among Kitchen sites.
Instant Feedback
These chairs are beautiful, but unfortunately one of the chairs arrived damaged and it was outside the return window. The handle on the back was broken and loose which is disappointing as this is the focal point of the chair. Also, the bottom lining was slashed open.
All went well. I was able to find the product I wanted, in stock, shipped and delivered as promised. It was installed and looks great. I am very satisfied with my overall experience!
Thank you for sharing your experience. We're happy to hear that everything went smoothly from finding the product you needed to on-time delivery and successful installation.
It’s great to know you’re satisfied with how everything turned out, and we’re grateful to have been part of your project. We appreciate your support and look forward to helping again in the future.
Everything went as smooth as silk from ordering two delivery. I had a rather large crate delivered with exposed cardboard surrounding my shower stall. No dings. No problems.
Thank you for the great feedback. We're so glad to hear everything went smoothly from ordering to delivery and that your shower stall arrived safe and sound—even in a large crate with exposed packaging.
We always strive to ensure our products are well protected in transit, and it's great to know your experience reflected that. We appreciate your support and look forward to assisting with your next project.
This is criminal. I was charged and never received the item. I worked with customer service and they would claim to ship and the item would never arrive.
We're very sorry to hear about this experience, but after reviewing our records, we are unable to locate your name or order number. This is absolutely not how we operate, and we take these kinds of concerns very seriously.
Our goal is always to provide reliable service and timely deliveries, and we would never intentionally leave an issue unresolved. If you could please reach out to our customer service team with your order number, we’d be happy to look into this immediately and ensure it’s fully resolved.
We appreciate you bringing this to our attention and hope to have the opportunity to make things right.
I ordered 2 mirrored medicine cabinets, and they arrived quickly, and very well packed - no chance of breakage in this shipment.
Thank you so much for your kind words! We're thrilled to hear your mirrored medicine cabinets arrived quickly and in perfect condition. Our team puts a lot of care into packing especially with fragile items so it means a lot to know it made a difference.
We truly appreciate your support and hope the new cabinets look fantastic in your space. If you ever need anything else, we're just a message away!
Arrived in good condition in timely manner to the address provided. Would recommend using this company for your bathroom supply needs.
Thank you for taking the time to leave us a review. We're glad to hear your order arrived in good condition and on time to the address provided. It’s always our goal to ensure a smooth and reliable experience from checkout to delivery.
We truly appreciate your recommendation and are grateful to be part of your bathroom project. If you need anything else, we’ll be here and happy to help.
The sinks are fine. I should have done a. It more research as the sinks are a bit smaller than I would have liked. They are fine quality, just small.
Thank you for your honest feedback. We’re glad to hear that you're satisfied with the quality of the sinks, even if the size wasn't exactly what you had in mind. We understand how important it is to find the perfect fit, and we appreciate you giving us the opportunity to be part of your project.
If you ever need help selecting a different size or style in the future, our team is always here to assist.
Excellent service, competitive pricing and fast delivery. I would definitely use this website for my future remodelling needs.
Thank you so much for the kind words. We're thrilled to hear that you were happy with our service, pricing, and delivery speed. Providing a seamless experience is always our goal, and it’s great to know we hit the mark for your remodeling needs.
We truly appreciate your support and look forward to being part of your future projects.
KBAuthority had exactly what I was looking for at great prices. Will definitely be a return customer!
Thank you for the kind words. We’re so glad to hear that you found exactly what you were looking for and at a great price. It means a lot to know you plan to return, and we look forward to helping with your future projects.
We truly appreciate your support and trust in KB Authority.
The product arrived on time and in good condition. However, it did not fit.
The return experience was not pleasant. I had to pay $40 to return and then the re-stocking fee on top of that.
After placing the order, I received an email letting me know I needed to open the box and check to see that the order was not damaged before signing for the package. I waited to hear from the delivery company but nothing. The next day I was at work and came home to the package on my doorstep. No notification, no emails of delivery, nothing. Thank god everything was in tacked and did not need to send it back. Two days later I received a shipping notification but for someone else's order. Hope that persons order went well.
Product arrived in a timely manner and in new condition. Would use this company again.
Thank you for your feedback. We're glad to hear your order arrived on time and in perfect condition. It's always our goal to provide a smooth and reliable experience.
We truly appreciate your support and look forward to serving you again in the future.
The sink we ordered was delivered quickly and arrived without issue
Thank you for your feedback. We’re glad to hear your sink arrived quickly and in perfect condition. It’s always our goal to provide a smooth and worry-free experience from start to finish.
We appreciate your business and hope to assist with your next project.
Fast shipping, great customer service. I would order form here again.
Thank you for the great feedback. We're happy to hear you were pleased with our fast shipping and customer service. It means a lot to know you’d choose to order from us again.
We appreciate your support and look forward to helping with your next project.
I have not received an order placed on 12/5/24 sales order # *******
Placed a phone call and spoke with some one over a week ago. Never heard back.
They confirmed my order quickly and helped me order a faucet that wasn't going to take 6 months to get delivered! Would definitely use them again!
Good experience. Product in stock when not in stock with other vendors
Received my order in a timely fashion. Was well packaged to prevent damage.
I have not installed the base yet but it looks and fills sturdy
I ordered 2 of each item and have only received 1 of each item
Purchased this hoping it would match my other faucet and it's perfect. The shipping was faster than I expected, and the customer service was great!
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- Brooklyn, New York, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, and we're very sorry to hear one of the chairs arrived damaged. That’s certainly not the experience we want for our customers, especially with such a beautiful item meant to be a focal point in your space.
Even if the order is outside the return window, we’d still like to see what we can do to help make this right. Please reach out to our customer service team with your order number and photos of the issue so we can review it further.
We truly appreciate your business and the opportunity to resolve this for you.