Kitchen & Bath Authority

Sorry, I can't really rate these as they're not installed yet.

Overall great experience and quality. Received in a timely manner and fairly seamless to install.

From the time order was placed to delivery, I was blown away by the thorough communications! We have not yet uncrated the small refrig., but will be doing so in the next week. Truly exceptional, professional service, thank you!

I found making an order on a telephone conversation a very easy process. The representative was friendly, helpful and professional.

We are building a new home and needed a vanity for a small bathroom that wouldn't break the bank and that is exactly what I got. The vanity is modern, stylish and built of wood, not particle board. It will look perfect when the bathroom is complete. It was delivered quickly, came packed very well and no damage

I originally ordered a different toilet but they were able to let me know it was backordered for a long time and helped me find a replacement with same specs that the client liked. This made us finish the project 5 weeks ahead. Which is all you ask from a vendor! To help out when needed to get your jobs completed

After waiting 3 weeks for my order to arrive, it was the wrong connector and I needed to return it. That process is much harder than it needs to be. It's been 2 weeks and I'm still waiting to hear if I will get my money back (minus about 1/3 for fees and postage). All the employees I dealt with were very nice and courteous.

Delivering freight company was easy to work with when coordinating the timing for the drop-off. The package was in good shape. Later inspection of the delivered shower walls revealed the had arrived undamaged.

This company is a fraud! They send damaged packages and don't allow you to return them. Be prepared lose time and money doing business with them.
You can get the same items with reputable companies like Lowes or Home Depot.

Customer service was good, but it took 3 weeks to even get a tracking number. When I finally did UPS scheduled a delivery date and never showed up. I called UPS and they told me they forgot to put it on the truck.It came the next day by tractor trailer and was delivered to the end of my driveway. Frustrated!

I ordered 2 of each item and have only received 1 of each item

The bed broke the night after I put it together. Total piece of junk

Although UPS tried to leave without checking with me, I was able to talk to UPS about the horrible condition of the packaging. Without exaggeration the shower doors were falling out of the bottom of the box as you tried to lift it. I inspected the product and did not find any damage, so I accepted it ignoring the advice from kbauthority that I should refuse and return product if box is at all damaged.

Been looking for a specific shower shelf and KBAuthority seemed to be the only one to have it!
Transaction was simple and delivery was speedy with package arriving ahead of time and undamaged.

I will make sure I share my experience on all of my social media accounts and the BBB! Three generations in the business and this company takes the cake! Congratulations, you've earned the best worst advertising money can buy, for life! Good luck watching your business decline!

Renovating a kitchen is stressful, but Kitchen and Bath Authority definitely helped me through the process. The gentleman I spoke to couldn't have been nicer, and everything I ordered was packed perfectly and delivered on time. I would definitely recommend using them!