KaTom

I have ordered items on 3 occasions and have been pleased every time. I understand others have not had such a pleasant experience and that is unfortunate. I also visited the store in Tennessee and for all the cooking enthusiasts out there, if you are in the vicinity this is one of the nicest stores of its kind I have seen anywhere. I have read some of the reviews and they are unjustified. Industrial ovens, like any other piece of industrial equipment arrives in a crate, and often must be wired, to code, by a qualified electrician. It is unfair to blame the vendor for one's own misunderstanding.

First impression you would think you were dealing with a professional company with their fancy web site and all. But you will soon have that sinking feeling of being hoodwinked and your feelings would be correct. Total amateurs, probably would have done better going to a flea market. Just an email, phone call, text anything would have worked. But when you call about why your order didn't all get shipped and there staff tell you lies to comfort you because they dropped the ball, well there you have it.

If you're not familiar with these glasses; white wine lovers must check them out! I ordered a set of (8), and two arrived shattered. I called customer service and they assured me replacements would be shipped out right away. The factory inadvertently shipped me another box of (8) and when I called to let them know, my customer service person Kaitlyn Holloway assisted me immediately. Rather than ask me to ship the additional (6) glasses back, Kaitlyn told me to just keep all (8). This is what I call first class customer service!
Mark
Dallas

I received my product on the 4th of March and the same day requested a Return Authorization Number so I could send it back. Who buys just one section of a steamer, without a base for it? The photo shows a complete steamer and they put a note in, saying, "Image may not depict product color, inclusions or accessories." I never considered the bottom of a steamer to be an accessory. So today is the 21st of March and still no RA number so they can take my $26.90 deduct about $10 for shipping and deduct 30% for restocking. I will never do business with this place again and recommend everyone to do the same.

I placed an order back in March. I got one of the items two months after order was placed. It's been 3 and a half months and the other items haven't arrived. 3 times I've called and they tell me it will be delivered in a week. Two jerks go by and still nothing. The fourth time a lady told me they didn't even have the product. Didn't offer a refund or anything. She said someone will contact you today or Monday. It was a Friday and that was two weeks ago. I should've check the reviews before buying from this company.

I ordered some supplies for the first time and they sent me the wrong product.
Took me 1 month to get a return label.
Then its taking more then 2 months to get my money back.
Very poor experience and customer service.
The returns department gives you the run around and states that they are waiting on the warehouse to check the return.
When you try to call them you are placed on hold for over 10 minutes and they are still not wanting to return your funds after providing them with tracking number that shows the return was complete over a month ago!
STAY AWAY!

Buyer beware. I returned an item that I had already cancelled prior to it being delivered and they sent a portion back to me again then strung me along blaming the shipping company and AFTER the return deadline they now won't even respond to my emails. This was a $500 item which they received back 1 of 2 boxes which the returned box had the majority of value in it. I tried multiple times to return but to no avail. Very disappointing to try and do the right thing and they won't even respond. I'll be reaching out to the attorney general to file a fraudulent claim towards this company.

Company uses 25% restocking fee to steal from it's customers. I'm a long time, repeat customer who planned to buy over a dozen commercial microwaves from Katom in 2023. Customer service reps fabricated a story that declined a delivery. I worked with Lyndsey Parrott and Hauna Whaley who seemed understanding, but stopped returning calls and emails. The experience has been completely unprofessional and shows them living up to the poor online reputation they rightfully deserve. The deals might be worth it short term, but stay away from this company and save time, money and a hassle in the long run.

After I placed my order I decided to read reviews on the company. I see many negative reviews. I decided to try my luck so I placed an order for a Lodge Camp Dutch Oven 8 qt. I got an email shortly afterwards saying the product would not be available until June for me to contact them to let them know how to proceed. I called customer service and talked to this very nice woman about my order. She was able to cancel it with no problems. Everything went so smooth I would order from them again. They were great!

This company never responds to my phone calls, emails or chats. I have been attempting to return some items that aren't going to work out with my business. I have been trying to get a response for over 30 days. Their phone lines are always too busy to answer my calls. They have a ridiculous returns process that requires the customer to wait until you receive an email back from the returns department "in 3-5 days" after you contact them. It has been over 30 days. The chat agent seems to be a bot so that avenue doesn't help either. I have never experienced this degree of substandard customer service from an online retailer before KaTom. Save your money and do not order from them!

Usually I read the ratings of vendors before purchasing from them. This time I knew the product line and was comfortable with it. But when the Lodge Cast Iron pan arrived with defects, I called customer service. They asked for photos and I accommodated them, They said that they would ship me a replacement and have a will call for the defective piece, Never happened! They want me to do all the work with Lodge. Next time I buy from Wal-Mart, a few bucks more, But no issues with returns.