KaTom

What on earth? Ordered one cheapo thing that I could not find anywhere else as a gift. Got sent to the fraud department, and I had to explain who this purchase was for? Baby, I have been buying things for decades. I should have told them it was none of their goddamn business, but I'm not quick enough. Can't believe they're such jerks to everyone!

Boy, wish I read their reviews before giving them my money. Shame on me! Terrible company to work with. Do yourself a favor and shop pretty much anywhere else. First, just because the website says it's in stock and will ship in 1-3 days. That's not accurate. It actually takes over a month to get the product. This not only happened once but it happened twice. I figured the first time was just a fluke. Nope. After my issue and reading the other reviews, apparently this how they do business. And don't bother needing to return something. I was charged $70 to return an item that was only $109. This company is horrific and if I could give them zero stars I would.

We purchased a two oven-6 burner- 24 inch Giller. Both ovens pilots stop performing, ( $2700. 00I called for warranty repair and the service was outsourced to a repair shop in Northern Arkansas which never call to make a service appointment to repair our purchased appliance. I've made several calls to request warranty repairs and I temporarily closed my restaurant awaiting service. I've been closed from August 28,2021 until present because I cannot get professional service repairs to a product under warranty. I'm disappointed with the service repair dispatch. I'm loosing money and employees because we cannot serve our regular menu, which the oven is a big part of our menu preparation. Unhappy Customer!
Magtownllc Magnolia Arkansas aka Jabari's Grill and Soul Food!‼
Make sure you purchase American Products so you will get local serve warranty repair service!

I ordered item which they advertised, the picture was on my order, but sent me another model, twice - separately (I ordered 2 of it) despite my complain after received first of it and the second one must been used, because removed from original manufacture packing and attached back by clear tape. Refused to send free shipping label for return and refund. I have contact customer service at least 5 times or more with no effect. Beware, I do not recommend this business to anyone at all, its loosing money only. Even one star is to much.

First mistake was to find this place online. The "in stock" label was not correct and the "back order" label is two weeks behind it's date. The shipping charge is only an estimate where I was charged another $20 on top of it. Their emails are invoices which does not contain any tracking information. I ordered two tongs and they only had one in stock. The first shipment came two weeks after the order was placed. Now they can't "cancel" the cutting board or the missing tong because "it's tied to the product coming into the building." I never heard such BS in my life. The shipping department runs the place and they don't know what they are doing. Talk about the left hand not knowing what the right hand is doing... STAY AWAY!

Buyer be ware. If you have any issues with your order at all this Company's customer Service group terrible and it stems from the Company's overall policy of once you hit submit on your order cross your fingers because whatever happens after that is yours to deal with. The product arrived damaged and the customer service representative for return, for which there is only one so that should tell you about how much help you should plan to receive, basically sent the Company's shipping policy that states once they ship the product it's the Buyer's problem. This is not a company that you should want to do business with unless you feel the few dollars difference in price from other suppliers is worth the potential liability you may have if you have any issues. Good luck and Buyer be ware!

I highly recommend this company to anyone buying a Kitchenaid stand mixer.
I had wanted a Satin Copper one for a few years but the price was prohibitive.
Then I saw their special and it was significantly less than anyone else 's. I called a couple of times and was uniformly met with patience and competence by the staff. When I ordered the machine it came promptly to time and worked like a charm.
And yes, Virginia it did make perfect mashed potatoes just as the saleswoman said it would.

I purchased 6 blenders in July. They literally shipped them out one on top of their other and taped in the center, so i had 3 tracking numbers. Only 4 arrived, 2 taped together and 2 single ones with tape on the top. After 8 months of going back and forth about refunds/replacements, I was told they wont do anything for me because it shows they were delivered. Of course they show that bc the tracking label was only tapped to one blender box for each tracking label…it's only star due to have to pick something in order to submit