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This company never responds to my phone calls, emails or chats. I have been attempting to return some items that aren't going to work out with my business. I have been trying to get a response for over 30 days. Their phone lines are always too busy to answer my calls. They have a ridiculous returns process that requires the customer to wait until you receive an email back from the returns department "in 3-5 days" after you contact them. It has been over 30 days. The chat agent seems to be a bot so that avenue doesn't help either. I have never experienced this degree of substandard customer service from an online retailer before KaTom. Save your money and do not order from them!
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Hi Ricardo. I'm sorry about the issues you've had reaching us. Can you email me your order number at help@katom.com? I would be happy to assist with your return. Thank you.