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How would you rate JUUL?
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New York
1 review
0 helpful votes
Follow Mike A.
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Im writing this review to tell everyone to stay away from Juul. I spent 2.5 years with Juul. Everything was fine with Juul until the government banned mint pods. I have personally noticed that the quality of Juul pods as a whole has declined significantly since I started Juul in 2018 and especially since the flavor ban. You buy a pack of 4 for 20 dollars and half the pods either taste burnt, leak, don't give a hit at all, or give you an "air hit," (real Juul users know what I'm talking about.)
I have no evidence to back this up, I am just stating from personal experience. The Juul that we all love from 2018-2019 no longer exists. Save your money and find a better product.

Date of experience: February 28, 2021
Iowa
1 review
2 helpful votes
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Quality is down
November 16, 2021

I've used this product for 2 years now problem. In the last six months I've had issues with the product not charging correctly. I have bought two in less than a month and have the same issue it won't charge completely stays on yellow and never goes green. So as of today your customer will be changing to one of your competitors.

Date of experience: November 16, 2021
Illinois
1 review
2 helpful votes
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I've been using Juul for the past 3 years. I love the Virginia tobacco, but the pods gotta go. They are awful at times. 2 out of 4 will be good. It's time to make them better. They constantly leak. If left in the car and it's warm, they leak and taste so nasty. Feel like I'm constantly cleaning them to remove excess from inside the pod. I don't understand why a company so big, can't get it right. I spend $20 on a pack of 4 and some usually go back to the store because they're no good. Please make the pods similar to Fuse. They have perfected the pods. Thank you!

Date of experience: May 21, 2023
Canada
1 review
1 helpful vote
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The new juul device
October 6, 2022

The pods for this device aren't sold in stores as yes I went to 10 different places you have to only order them through juul which is bs because you have to spend over $60 for free shipping so now I am out $71 they should of made that clear before buying the new device

Date of experience: October 6, 2022
Texas
1 review
0 helpful votes
Follow Emily S.
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My husband and I decided to stop smoking cigs and switched to juul. Everything was great. However, after a few weeks we noticed that our heads were always pounding and we had a lot of stomach issues. After these symptoms stayed for weeks we decided to try to stop hitting our juul and see if it helped. Literally one day later we felt fine. Be careful everyone

Date of experience: April 6, 2021
Pennsylvania
6 reviews
8 helpful votes
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Taste like crap
June 13, 2023

I don't know how to explain the taste but it sucks. You can refill the pods but with the taste you won't want to. It's better to throw it away and find another brand. And I don't like how the battery gets activated all the time just getting bumped even when in the box.

Date of experience: June 13, 2023
Arizona
1 review
0 helpful votes
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Can't trust them
July 29, 2022

I'm sorry to say, but the incompetence within this company is quite shocking! First, I was promised a $40 gift card after 4 consecutive orders thru auto-delivery, of juul pods. That never happened. They claimed that the promotion expired. After they reneged on the gift card, they claimed that I would receive a $40 rebate. After several attempts, I finally received it, and when I tried to redeem it, it didn't accept the rebate, claiming I had to be a "first timer". It's excuse after excuse. When trying to place an order which totaled $107 and change, the only discount I received was the 5% for auto delivery. They didn't even come close to a $40 gift card, nor 40% rebate. Needless to say, I canceled my order and will NOT spend another penny of my money on this product until they make good on their promise. This is pretty pathetic!

Date of experience: July 29, 2022
Illinois
1 review
0 helpful votes
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Customer Service Needs Improvement
July 3, 2023

My experience is half the time the batteries don't work and more recently some of the pods weren't working. They went through this whole verification process, but I did not receive a refund or a replacement. They told me I still had one installment on auto-ship left before I could cancel or I'd have to pay a fee. I had one more delivery, and still had to pay a fee. Don't recommend the product, and read the fine print!

Date of experience: July 3, 2023
New Jersey
2 reviews
2 helpful votes
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Horrible customer service
May 13, 2022

Bought a non function Juul device. Contact support three times. Went though hoops to make a warranty claim. The will not pay it! Disgusting company with no regard for customers.

Date of experience: May 13, 2022
New York
1 review
0 helpful votes
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Terrible QC
June 25, 2023

Pods that leak, charging issues, pulling issue, inconsistent operation. Even with maintenance and switching out devices it's a money dump. Terrible company, lousy product with no consistency or qc.

Date of experience: June 25, 2023
Cameroon
1 review
1 helpful vote
Follow morgan l.
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Lifespan not guaranteed. I've bought a total couple of vapes from JUULs since last year and EVERY most of them always stopped charging after a month. I had one warranty replacement and they would not honor any additional replacements, even though each product came registered. After spending about $500 on you guys then cant change your bad products with short life span, I am therefor done with these shoddy products. I recently found another company ganjaguys.net and their products are durable and of great quality. Its more than 4months i got vapes from them and still in good shape. Will gladly spend my money there.

Date of experience: March 21, 2021
Wisconsin
1 review
0 helpful votes
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The Worst Product
September 27, 2023

They leak so often it is a complete waste of money! The customer service is trash and I'll probably end up with mouth cancer from all the liquid that has leaked into my mouth!

Date of experience: September 27, 2023
Cameroon
13 reviews
5 helpful votes
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Never completed the order after multiple phone calls. Gave up trying in the end and went elsewhere. Hopeless customer service so l will recommend (MARIJANEXPRESS.COM because the are legit and helpful a lot.

Date of experience: March 27, 2021
Tennessee
1 review
1 helpful vote
Follow Erin A.
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Where do i start. I started juul to stop smoking HA now 3 yrs later I'm more addicted to vaping than I was cigs!? At first they were good hardly any issues til the government banned menthol which i happened TO SMOKE go figure. After that everytging went down hill pods leak dont hit tast off and new devices are Crap! They don't want to hit. Light doesn't stay on its enough to drive you insane! I have a old one that paint has worn off of that works better than a brand new one! Juul was Great now its nothing but a pain in the a**! I will be quiting this winter and never looking back. PS never mind trying to start a warranty claim. Add your name phone # email then they ask what your problem is click it gives you bs helpful hints (none work once a pod leaks just toss it) then hit contact cs and it takes you to the info again and its EMPTY forget it! I'll just suffer while you all become BILLIONAIRES

Date of experience: November 19, 2022
Delaware
1 review
1 helpful vote
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They're shipping sucks, ordered 3 weeks ago and still don't have them. Out of everything I ordered off internet Jill is the worst. If you buy be ready for a long wait.

Date of experience: July 23, 2022
Georgia
3 reviews
4 helpful votes
Follow Deborah Y.
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There was an issue with my delivery, 2 weeks in and haven't gotten my package. Albeit USPS said it was delivered. It's been 20 minutes and the slow response from the customer support still hasn't resolved the issue, keep asking me irrelevant information after I've already given them every bit of info. I'm absolutely frustrated.
Any other company would be prompt in resolving this, they are absolutely unprepared and this will definitely make me swap to one of their competitors and convince others to do the same after advising them to try this product.

Date of experience: November 6, 2018
Illinois
1 review
1 helpful vote
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Forget you
December 8, 2019

Thanks to you my big sister is addicted to this crap and may die. I'm glad to know your sitting on a pile of cash while I worry how long I'll have a sister. Thanks so much for adding another problem to my life. Enjoy your cash but I hope who ever created juul enjoys hell more.

Date of experience: December 8, 2019
California
1 review
1 helpful vote
Follow michael o.
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Ive been using juul ever since the start, but now the juul pods doesn't even work the color of the juice is all dark when its suppose to be clear, customer care? They don't give a damn and its not the 1st time this happened if there is a 0 star i would gladly give it 0

Date of experience: August 19, 2018
Florida
2 reviews
23 helpful votes
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Worst thing ever
March 23, 2019

Do not start using juul. It will get you away from smoking but at what cost. I am so much more addicted to nicotine than ever before. I spend 15-20 bucks a day on pods when I smoked a pack a day for 6 bucks prior to starting. Juul ruined my life. I have to wake up in the middle of the night to Vape the juul in order to sleep more. Stay far away. It's not worth it.

Date of experience: March 23, 2019
California
1 review
3 helpful votes
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Juul failed to fulfill promotion offer after requirements has been met. Juul supervisor was arrogant and she refuse to resolve the complaint. Furthermore she retaliated by abruptly suspending my Juul account.
The juul has not only make nicotine addictions worse, but has created vast addictions among the youth. The FDA is abdicating their responsibility by letting this company stay in business.

Date of experience: July 18, 2019

Overview

JUUL has a rating of 1.5 stars from 56 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JUUL most frequently mention customer service and new device. JUUL ranks 55th among Vaporizers sites.

service
16
value
16
shipping
12
returns
10
quality
13