Deborah Y.

I was also part of the trial scam, which is unfortunate because otherwise the service itself would be interesting. I requested a cancellation last year, and 1 year later my account was still active and I was charged again. They force a deal on you, albeit you have already made clear that you wish to cancel the subscription. As a subscription business entrepreneur myself, I'm aware of the legal implications associated with creating a barrier for customers to leave your service. A reminder to everyone that it is illegal in the US to charge a customer without their consent after they have requested a cancellation, also illegal to not notify the customer that the auto-renewal is due, and Musescore is guilty of both. Two years in a row. I am once AGAIN requesting my refund, which they are refusing to issue, while trying to force me into another year subscription. AGAIN, THIS IS ILLEGAL. I am already looking into taking legal action against them should they not issue a full refund. Customer beware.

There was an issue with my delivery, 2 weeks in and haven't gotten my package. Albeit USPS said it was delivered. It's been 20 minutes and the slow response from the customer support still hasn't resolved the issue, keep asking me irrelevant information after I've already given them every bit of info. I'm absolutely frustrated.
Any other company would be prompt in resolving this, they are absolutely unprepared and this will definitely make me swap to one of their competitors and convince others to do the same after advising them to try this product.