JUUL

I bought a Juul a while ago and had no problems with it. About 6 months down the road the internals started sliding out of the aluminum housing and I emailed their support team. I told them my issue and that the juul still worked but they should try and fix this issue for newer Juuls. I got a response in 12 minutes. It said that a new Juul was on the way, and in less than 48 hours it arrived. That Juul was the new version (with the bigger charging ports) and it has lasted me to this day and counting. Recently (3 days ago) I had an issue with pods leaking. Not through the mouthpiece, but through the bottom of the pod. I told them that I would hardly use a pod and it would be empty. They emailed me back promptly and sent me a some free pods without hesitation. 10/10 customer service.
The reason I gave it 4 stars is due to the price of pods. $17 is a little high considering how little juice you get in 4 pods.

The only juul pods i smoke and have smoked for the last 12 months ( Virginia tobacco 5%; which helped my mom and I quit smoking cigarettes 100%), was always so amazing and never disappointing! However, recently every other four pack of the Virginia tobacco (5%) pods that we've bought, have tasted off and different. Not in a good way at all... I've wasted a lot of money in the last month, ( and wasted the pods too because I have thrown them out when they've tasted off/bad) I've been going to different places to buy packs of juul brand pods. It's always a hit or miss now and it's starting to burn a hole in my pocket. I love juul and I do not want to stop using their products! However, THIS HAS BEEN HAPPENING so much lately to both my mom and I. Like I said though this is only for the Virginia tobacco juul Pods at 5%

I never want to go back to smoking cigarettes. But in all honesty? I would rather smoke a cigarette then that off taste that I get half of the time when I buy the Virginia tobacco pods... ( it's only been these last few months so I don't know what's going on smh...)

I smoked full menthol cigarettes, the menthol Juul pods are way too menthol, and the mint pods are too minty, both made me nauseous. I actually started to LOVE the Virginia Tobacco flavor pods. For the past few weeks, they have no flavor whatsoever! That was when I was vaping 5%. It's worse when going down to 3%, it tasted like ethanol. Terrible. What happened to this company? I was doing so well, and I was so certain I found a way to quit smoking. Bummer!

I really love juul mint and menthol. Sadly no more mint. Shipping switched much to slow. I'm dying waiting!

If the false hysteria hadn't severely affected Juul when it should've been directed elsewhere, they would've been able to keep all their best flavors. I almost went back to smoking cigarettes after being off them for 2 years thanks to Mango Juul Pods. I spoke with a Juul rep who motivated me to try to stick with it and I tried Mint, which was also delicious, but that was quickly attacked by the ongoing legislation also - so I tried Menthol, even though I had stopped Menthol Cigarettes long before I quit smoking. I got used to it eventually and I am happily 4 years off of cigarettes and showing huge improvements in my lung imaging and overall health. My family and doctor are thrilled too, maybe even as much as me. Juul has always handled my order issues quickly and beyond my expectations. They get a bad rap from 1) uninformed non-vapers 2) snobby vapers 3) legislators that don't know what else to do to stop the hysteria. As far as a company, they have ALWAYS treated me well - much better than some brands that I regularly do business with. 5 stars from me for sure.

Received first Juul as gift from my son. Out of the box so no warranty info.... It broke. After 5 days they responded to my requests with their blah blah. Have you tried waiting 5 days for a smoke, fellow smokers?! No replacement from the company of course. I gave them the benefit and tried again. Trying to register the 3rd one just now. Website won't accept the device ID. What next? I will not be finding out. Terrible. Just terrible.

I am done with JUUL. Been using it for over a year now and currently have 3 broken devices at home. One was replaced not questions asked but when my silver JUUL wasn't performing as it should I got the b. S run around. Send the device to them, wait 3-5 days to get a "code" and order new device and wait god knows how long to get replacement IF they decide to warranty it. What a joke. I have no problem sending back all the pos devices I have at home. No wonder people I know switched to different devices

I am not a heavy smoker. I have vaped before, and then corona hit and my local vape shop shut so I couldn't get my usual coils without exorbitant shipping fees and I turned back to tobacco. A 30gram pouch of tobacco, costing roughly £15, would last me two whole damn weeks, but tobacco stinks and is full of carcinogens, so I was like "ok I'll try something new". The Juul starter kit was about the same price as my usual pouch of tobacco, maybe a little cheaper, so I decided to give it a shot. Big mistake. Three days later and the pods are completely empty; all four of them.

It will cost £8 to buy another four pods, that will last another three days. To buy enough Juul pods to last me two weeks, the same length of time £15 of tobacco does, it would cost my a truly mind-boggling £48. For £20 I could buy 100ml of juice and for an extra £8, a three-pack of coils, that'd keep me going for three weeks.

The Juul is a ripoff. Buy LITERALLY any other vaping device.

Juul is inferior to BLU. It really ticks me off at the price. If you have lost the crapy little charger device, then you have to buy a replacement for a 50 cent item which will be at least $5.00. Ok fine, my juul is retired to my junk box and I will use only BLU. I would think that a company that rips off the public as large as juul could afford to help users of their product could and offer replacements at a fair price. So that being said, by juul. Your battery life really sucks too.

I cannot believe how much money I've wasted on this product.
Does within 9 hours.
Leaks, tastes like ashes, and half the time you don't even get a hit. You will get the hiccups from sucking in so much air
Half of the pods in the pack do not work and you cannot return

These people don't care about clients and potential clients AT ALL.

Do not expect to receive help or any response from them.

However, they will collect your person information such as your ID and insurance number because their website fails to verify your age. Their "service" team will reply only to collect this information but not beyond that.

Do not expect them to be apologetic or regretful.

Stay away from them and don't waste your time. If there is no service in the beginning, there won't be any going forward; expect the worst.

Worst customer service ever their customer service is very unfriendly and insulting l prefer (ganja-estates.com) because their customer service will make sure you are comfortable before placing your order and the are willing to help you till the end love them thanks

Have a JUUL it's starts vaping on its own. Light flashes all different colors. Inconsistent vapor from pull to pull. So try to go on website to get my warranty and they make it completely annoying to just find out how to try to get warranty. Then they have a million tabs on there site but most of them just go to the same places. Why do we have to call to get a warranty started anyway. Don't get it. Have had two devices in less than 6 months and both are not functioning normal, one doesn't function at all. Won't charge and when it did charge it would not produce vapor, like it wasn't sensing suction to start the vapor. That one is the second one I bought also. My idea was to have two to try to make them last longer really worked out well for me.