Justfly.com

Having a question during the online booking we called customer service at least twice and never could get a real answer. I ended up paying more for a baggage fee than advertised on the site because I had to make that selection after the flight purchase directly with the airline instead of what was advertised on justfly.

Saw one of those "call in only" deals, had me on the line almost an hour, just to tell me it was no longer available after they took all my info. Then, told they could try to match very closely, and an extra fee was charged from my account the next day. Now, have to dispute the incorrect charge with my bank, because can't get a supervisor on the line - no help from JustFly. Never using them again.

I thought the whole experience was very easy and simple. It was my first time buying a plane ticket and I am glad I chose JustFly. I liked how there were flight upgrades at check out that one can choose if you want to get a seat assignment. All in all I will be using JustFly again for future travel.

Avoid JustFly at all costs. They provide terrible customer service, are hard to reach and charge for basic services - such as seat reservations and cancelling trips. I wish I had read and paid attention to online reviews prior to being directed to them from Kayak. They should be ashamed of their business practices.

Had to cancel an international trip. The airline charged $200 and they topped it with another $250 charge even though the lady on the phone who initiated the cancellation did not refer to the additional $250. So book with them knowing that any change of plans will likely mean a much lighter wallet.

I have been told 3 times that I would get a refund in 6-8 weeks on my credit card! It did not happen. I have been waiting since 2/28/17. They are con artists, don't believe them. How this company can continue to operate is beyond me. They are thieves!

Delta is refunding my plane tickets purchase through Justfly but Justfly wants me to pay them $50 for my refund on my cancelled trip. Horrible customer service during this time and I will never book a flight with them again!

As the workers on the site do not speak reasonably good English, much of the problem lies in their inability to state things clearly. They also cannot understand or follow instructions very well.

I used them for the first time and clearly will never use them again. This is one to stay away from. Go direct to the airlines, they are much better.

This company doesn't even deserve a star. They totally screwed up my fathers flight after the booking "went quick and easy" - because they gladly took my money. However, they changed his flights and then cancelled the flight two days before his flight home. It was impossible to get anyone on their 1-800 # and at one point I literally was on hold for over 8 hours. Worst company ever!

Using Justly was a waste of time and money. At the last minute, they changed our flight and left us with an additional 3 hour lay over in which I had to spend one and a half hours on the phone to confirm the change. People very unfriendly, difficult to understand. In the end, did not save any time or money. Would never use this again.

It was very easy to navigate the site, and it had lots of options for carriers. I got a fantastic set of flights for the best price in 20 years, but absolutely no clue on where my seats are. That's a problem since my husband and I are very tall and need legroom. I would give JustFly 5 stars were it not for this huge omission. I hope that seat assignments will be added as an option.

I called and was told one price then another. After being put on the phone for an hour and she kept changing flights, I didn't even get a flight. I was told a supervisor would call and no one ever did. It's clear that you guys do not care about your customers at all and I will be posting this review on other sites. I'm very disappointed and upset.

4 people went to the airport when the flight was cancelled as the flight actually did not exist. JustFly should of notified us via phone when this happened as the trip was booked and paid for two months in advance. Now it is costing $1000. 00 more to get to the destination. I can't believe that a company would call themselves a travel agent that doesn't do anything to assist customers with their trip.