Justfly.com

This company has been horrible from the start. They do not care about their customers. My family and I booked tickets and had to cancel due to Covid during 2020. The company gave us a confirmation and promised us the nearly 2 grand would be back in my bank account in 8-12 weeks. I have had to call every other week for months because it never showed up. Now they are trying to weasel their way in to not giving my family their money back because they made a mistake. My sister and her family are having the same issue. You can't talk to anyone, they won't give you a confirmation of your conversations. Each conversations ends in we will notify you in 48 hours, and they never do. TERRIBLE COMPANY!

Avoid this scam. I bought a ticket from them. When I tried to cancel it, they only refund me the third and still waiting because it took 6 weeks. And they charged me $150 penalty fees, they took the fees the first day I cancel it. But still waiting for the refund.

I just booked a flight entering departure and return dates. However, JustFly's system substituted alternate dates a day earlier for both departure and return. THis was not made obvious nor did they offer a comparison or a chance to confirm the date change. As soon as I called JustFly to cancel the incorrect booking due to the surprise date change, they slapped me with a $75 fee and a $15.95 seat assignment fee. When I called them to resolve this, they refuse to refund the fees. These are sneaky and cheating business practices. Beware and stay away from a corrupt company!

I made the mistake of booking non-refundable tickets and when my daughter switched colleges, I called to try and get a refund. They made me pay 150. To get a credit for our tickets. This was all understandable However,, when I called back to use the credit, I was told I had to pay an additional 99 per ticket to the airlines, plus lose any money in my credit that was left over from new tickets! I paid 709. For my original tickets and new ones are 414. So they keep remaining credit! I thought this was awful company policy! In total now, I've paid 1150. For a flight to NC the cost 414.! NEVER will use Just Fly again!

I bought a ticket and agreed to the $309.30 flight. I then got my email 30 seconds later and was charged $650 for the ticket from BOS to SFO. I called customer service within 10 minutes of the purchase and she said it was not possible for me to have accepted a $309.30 ticket if I was charged $650. I screenshot the $309.30 ticket I had bought and she refused to believe me. The only thing she said she could do was cancel my ticket and have me pay a $75 dollar cancelation fee. This was the worst experience I have ever had in my life. I will never go on this site again and I advise anyone who may be looking to please save yourself the trouble of not going through them.

Terrible website & terrible customer service. I tried to cancel my return trip on their manage my booking page, & although it confirmed I would get a refund, they cancelled my booking & didn't issue a refund. They don't have any email for customer service & had to make an international phone call to their customer service number, only to claim that they can't refund partial tickets (although there website confirmed otherwise before I cancel) & only offered to re-instantiate my original return flight for even more than I could pay for a one way trip on another website

I booked a trip to London for May 2020. Covid hit and I requested a refund. The refund was approved (in accordance with the Terms & Conditions provided on January 7,2020). I received an email a few weeks later stating they had made a mistake and I would not receive a refund. I asked to speak to a supervisor. The agent informed me that their supervisors had told them they are not allowed to transfer any calls. She acknowledged that they were knowingly breaking the law and apologized for the company initiating and then revoking the refund. This is a scam of a company. If you have any troubles, you will get connected with an agent in the Philippines who will quickly inform you there is nothing they can do and hang up. I am out $2,000 and will never consider using JustFly again.

Worst services one can use. Got sick and ask them to switch my flight which they demanded I had to pay $800 to switch my date. I decided to cancel the flight because I had paid the insurance. I requested for refund for them to ask the proof from my doctor which I provided but they still didn't refund they kept asking for unnecessary documentation which I provided all of them they still didn't refund my money. In case anyone choose to travel with them don't pay the insurance coz incase of anything your going to loose more.

Never, never use this company for the flight tickets even if they have good prices for it, I say because my wife just missed a flight to Europe, because JustFly didn't informed us about flight date changes. And once she got to airport flight was gone day before. No help rebooking tickets, Customer service not taking phone calls for hours. Zero help with rebooking. Had to buy new tickets four times price what was originally. Once I got on a phone with customer support, was helpless rebooking return flight, the only way out of this situation after talking for hours was: "we can request refund if will be approved by Airlines". I will never use this company again, and will not recommend to anyone.

My husband and I celebrated our 10th anniversary in Montreal last month and it was absolutely brilliant thanks to JustFly.

Bill handled everything through JustFly. I even asked him if it would be better if we just booked with a regular agent, but he said that everything would be fine online. So, I let him be.

We enjoyed a week long holiday and made it back to LA safely and without any problems at the airport, all because of JustFly.

Justfly refused to cancel a reservation made with MY credit card because I didn't know the name the fraudulent reservation was under. I received a text from Justfly to confirm my booking, I declined, because it was not me who booked a reservation. I immediately checked my credit cards and saw a fraudulent charge for $1,219.94. I contacted my credit card company, followed by Justfly. I didn't know the name of the criminals who stole my credit card information and Justfly refused to cancel the reservation….

BEWARE!

Thought I was getting a real deal on flights with JustFly. Paid $29.90 for seat selection, seats were listed and confirmed on my receipt. Found out 24 hours before departure that seats were not available, no one bothered to notify me, the only seats left cost me $89 each to assure that I was sitting next to my son! JustFly representatives say the $29.90 was just to request those seats and I should have confirmed it with the airline. HORRIBLE! I was able to speak to a supervisor and get the $29.90 back. However, I would have rather had the seats I chose two months ago and not have to pay $178 more at check in. A total rip-off!