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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I highly recommend justfly.com. I use this now more than any other search engine can find... the price are unbeatable and what's best, it keeps me posted prices via email.
Other booking websites offer this without the "nominal fee" and is standard for all bookings in the US. Otherwise the experience was good
Simple and easy great price. Computer friendly had different range and price to choose from. I recommend this website to anyone looking for amazing price and great schedule time
I found Just Fly while trying to book a round trip flight from Daytona Beach to JFK and was pleased to find they offers the best price for the best route available. I would highly recommend their site!
JustFly always has the best prices. They are always my first stop for airline tickets. The website is easy to navigate and the checkout is a speedy process.
I'm old woman and immigrant so couldn't understand well for surch and buy ticket with online, but I got very cheap price and bought my fly ticket so i'm really lucky and happy found out the www.sitejabber.com
Booking the trip is really easy and convenient. The prices are a really good deal. I like how there is no need to confirm my plane ticket when I travel. This is the first time I bought a ticket online and I am very satisfied.
First time using justfly.com and was not disappointed! Great fares and was easy to find the right flight I needed!
I used JustFly for the first time, it helped me find a ticket that was perfect for me. I am a college student and tickets are expensive, and they really helped me be able to visit my family back home!
Disappointed with the material & how it fits.
I'm not happy with it. The elastic is so rough that it just cuts your body.
Easy to book online, had to return early due to an emergency and had to change return date, it all went smooth online.
Very satisfied with comfort of booking through Justfly
Great deals here at great prices
They surely do know how to attract customers
I want to thank justfly for their services it's been help getting my ticket through them and I will recommend them to friends. Great job and keep up the good work.
The search for a perfect flight has been a long process, but it has ended just recently. We've purchased our flight with JustFly.com and looking forward to our trip.
I wish united was not such a jerk I hate the baggage fees. Otherwise i love how Just fly is available 24 hours and the prices are better or the same as Expedia.
Cheapest price on a flight to Cusco that I could find. Fit within my time specifications perfectly. Easy sign up process. Would book with this merchant again.
Very happy with the overall experience and got the fare I wanted at a great price. Site was easy to navigate and the booking process was simple.
Getting the tickets I wanted for a price I was happy with was very easy. We don't fly often so it was nice to have this experience.
I use to live in NY and got permission to move to Florida from Family court. Just before i moved my ex filed for divorce forcing me to fly back and forth to NY. Ive used Just Fly a few times as the prices are hard to beat. But this time... i received a call from my lawyer telling me my trail court date was cancelled this morning. They appointed a new judge and there is a new court date. So i called Just Fly to change the flight. Even though i purchased the insurance i was told i would have to pay 775.00 to change the flight, 200 cancellation fee from the airline, 475 fee (which i couldn't understand what exactly it was for, no matter how many times i asked him to repeat himself) and 175. Price difference in fair EVEN though according to the JustFly site it was cheaper then the flight i booked... WHAAAAT? After some time on the phone and the customer service getting nasty with me, telling me its not his problem, there was nothing he could do, refusing to put a supervisor on the phone. I called United directly. Paid 150.00 to change the flight. If there is any chance your flight or trip can get canceled dont book through just fly, and as far as i can tell the extra insurance is completely useless. I dont know if i would ever use JustFly again for a trip like this.
In few minutes i reserve my ticket and pay for it
And the deal was perfect it tells you how much you save if you change the date and tells you the date.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members