Justfly.com

A scam, pure and simple. They simply lie about the ticket class and then leave you to sort out the details. I bought a standard economy class ticket at prices higher than others because I needed checked baggage. After lots of misdirection (and conveniently enough the 24 hour refund period) I was told i was incorrect (despite the screen shots and Just Fly's own confirmation email). A straight out hustle, and I guess not much to do about it. Hope this helps others...

I liked Justfly.com for long time but, I just recently booked my $1400 flight to go overseas and I had to cancel it for death reason. No customer service to contact, no email address to contact them. The computer said we will sent you an email to fill out a forum so someone will contact you never happened. Spending a lot a money on a website that doesn't have a person to answer your question is the most ridiculous thing that happened to me. I will never book anything with them again

Customer service doesn't want to help you at all. You'll wait for 30 mins and more just to speak with an agent who won't bother try helping you ending up a 5 min conversation in a 30+ mins wait. What a waste of time. Doesn't even offer cheapest flight.

THis company is a complete scam. Air Canada emailed me saying they returned the money so I patiently waited, when I ask air Canada what credit card was used, they said a master card - I don't own master card! It's virtually impossible to speak to anyone from just fly, it's a complete scam and would never book through them, again, I lost $450 with these a$$ holes

The customer service I received from JustFly was noteworthy. Not only did they do everything for me (flight search, booking and confirmation), but they even called me the day before my flight to make sure I'm prepared!

I was surprised at how thorough Justfly.com is. It gives you so many more choices with all the options I needed. Nothing was hidden either. I could add options and then immediately see what the new cost would be. Then the website kept track of where I was going with the decision I was about to take and even reminded me the next day by email where I had left off in deciding what to do. I needed that in order to keep up with the decision making process. Congratulations, JustFly for a job well done.

I am still awaiting a refund from justfly that was promised me over three months ago. I have been on hold with these people for 2 hours and there is no response. I send them emails and the reply "your case has been updated." I am fully entitled to this refund (flight was with Alitalia) and they are not answering their phone, Alitalia has of course disappeared, and there is no money in sight.

My flight got canceled (which is totally understandable) and I called Justfly for help since I had two more flights until my final destination. The first representative was rude and hung up on me. The second representative asked me to forward an email to him, although the email says, "We never ask you to forward this email to anyone". It sounded so shady. The last representative tried to charge me without sufficient reasoning. Finally, an airline representative at the airport changed my ticket at no charge. A lot of headaches, trouble, and waste of time. Do your best to stay away from this agency.

Just fly. No one answering my questions on messenger. Seems like your company store credit card information without cardholders consent even when we book tickets, don't create profiles and don't save credit card #'s. After it, any new charges you just store to that credit card without cardholders consent or confirmation. Do you think it's legal? It's a fraud! You charged my credit card for some extra purchase that we even didn't do and ticket was not even bought on my name. You add extra charges after bookings claiming we do it without any confirmation or emails hoping no one can notice until it's too late to cancel