The site had the best prices and easy to use. I was able to see across all airlines all available times and overall just a great overview in one place.
Easy website to navigate, easy to understand. Found what we needed quickly and of course got a great deal on a flight across the country during a holiday. Super happy!
This was my first time booking a flight and it was so easy.
I'm very satisfied.
No confusion, easy navigation, all of my questions answered.
A wonderful experience, thank you.
I'm. It s frequent traveler, so I'm not savvy about searching out flights and prices. This site gave me a good selection of airlines, times and prices. Booked and done!
My visit to your site was very helpful and got the price reasonable to enjoy a trip with no hassle also pleasing for my budget. Thank you for your help.
Excellent service! Very competitive pricing and I should know. I've shopped around for flights for weeks and these were the cheapest prices. Will definitely use this site for future flights
Okay I tried to say "wonderful", but in order to submit the requested review, Jet Blue bureaucracy has mandated I have 100 characters, in the box for "your review". You
The webSite was easy to navigate and understand. All trip Prices also seemed very fair. The payment process was easy and there were no hidden costs, I really liked that
I have been trying to get in touch with them regarding the Covid-19 outbreak and to cancel my flight. I actually have travel insurance as well.
However, NO ONE PICKS UP THE PHONE!
There is also no email. How is one supposed to get in touch with their support?
When I booked the flights on JustFly, their website said I've booked the economy+ fare that includes extra leg room and luggage for each passenger. Once I got to the airport, the airlines told me that I have a discounted basic fare and I have to pay for my luggage ($212 to be precise) AND, we are seated in the back of the plane (for a flight from Portugal to Chicago) Spent 3 hours over 2 days trying to talk to Customer Service (2 reps, 2 supervisors and 1 manager), who's tone changed every time they did the research into my case because they knew they messed up. BUT still wouldn't refund me the extra money I paid due to their mistake!
I like the navigation process and I think I got a good deal. My 5 star deal breaker was there was some confusing placement of information when comparing airlines policy.
I booked through justfly.com a few times already, all provided lots of options and prices, very professional tool for booking any international or domestic flights.
After booking I contacted airlines to make a seat change (good thing I did this within the 4 hour cancellation time) and was informed that the additional fee to justfly for seat selection was only a "suggestion" to the airlines. Furthermore NO BAGGAGE WAS INCLUDED WITH THESE TICKETS AND AN ADDITIONAL $170 baggage fee for EACH of the 4 legs of travel ($680) would be charged if I kept the tickets. I WAS NEVER INFORMED OF THIS! Needless to say I cancelled and will never use this company again
Althought it was travel deal tuesday and everywhere else i looked flights were drastically going up in price, jusfly got me the best deal as promised on skyscanner
Very competitive pricing. No pblm wuth web site. Nice experience. Familiar airlines n no problem understanding directions. Would definitely recommend to family and friends!
I didn't have any problems booking, but I wasn't pleased that I couldn't select our seats with Virgin without paying a fee. Still, it worked out at the gate as we were all seated together.
DO NOT USE JUSTFLY
PLEASE save yourself and DO NOT book any flights using JUSTFLY.COM.
You may get exicited about saving a $100 but the stress you will endure if anything gets changed
Check out one of the top links I found when searching "justfly.com reviews"
https://www.bbb.org/akron/news-events/news-releases/2015/07/bbb-issues-warning-about-justfly.com/
The experience I had with justfly was quite unpleasant since they are not able to help and seek a fair solution to help the customer.
Trust me I will never purchase tickets that way again.
I will use this cite everytime I'm looking for a domestic flight! It had the prices lower than Expedia, cheap tickets etc. So happy to fly back to Detroit for my moms 67th bday. Thank u justfly! Xxx
I looked for my tickets thought kaka.com and I was redirected to justfly. After buying them, I noticed that they changed my son's name keeping only the initial of the first name and a truncated last name. After 6+ hours talking with them, they said I should cancel the flight, but then I called the airline to double check, and they confirmed that I can fly anyway since the names made sense and the birth dates match.
Until here, a lot of time lost but ok.
The problem was that I went some days after this into the airline's webpage to check the itinerary with my reservation number, and I didn't my if. I contacted them, and they said that justly cancelled my tickets! Without even asking me, or even worse, when they sent me an email saying that I should cancel, I replied saying dont do it.
When I visit justly page, it shows that my reservation is still confirmed and correct. Ive been calling them for hours, and as soon as I explain the case, they check the case with their system or transfer me to the support area and let me waiting there forever, no response yet.
Hi Matias,
Thank you for taking the time in reviewing our services. As per checking, we do see we have been in contact already through Twitter. A new message has been sent to our Escalations Team to advise them you are still waiting for a resolution.
Kind wishes,
JustFly Team
I will never buy ticket. Boycott Justfly.com.
My flight with Delta airlines was canceled for no reasons. Justfly. Com couldn't help even after I paid $890
Overview
Justfly.com has a rating of 2.7 stars from 6,162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Justfly.com most frequently mention customer service, credit card and cancellation fee. Justfly.com ranks 7th among Discount Travel sites.
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- Summerside, PE, Canada
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Raymond,
Thank you for taking the time to review our services. Once we receive your seat selection, we forward it to the airlines. In the unlikely event that they cannot fulfill your request, we are happy to refund the seat selection fee for you.
Furthermore, because each airlines has different baggage policies, we are unable to confirm the details for you. However, we do provide you with links to the airlines' respective baggage pages, where you can review the fees, rules, and restrictions prior to confirming your booking. We recommend checking with the airline for the most up-to-date information.
We apologize for any inconvenience you may have experienced.
Kind wishes,
JustFly Team