I booked a flight, needed to change the date or canceled the flight. Can not do it because my call was answered 5 hours after waiting. Still waiting, no solution.
Bad experience.
The process was seamless online and at the airport. Flight times were flexible and affordable. I highly recommend this website for everyone with a need for frequent travel.
Justfly has simple and easy steps. They also have good prices on all flights. I definitely recommend it to anyone who wants to save money on their flights.
They are very consistent in providing cheap flights and they never cancelled any of my bookings. This is the only company that actually provides this kind of service.
I recently booked a flight using their website and I got charged $125 dollars on top of paying for a plane ticket which cost $761 dollars. I called them to find out the $125 charge but I never got a live person online. I should of done my research first. DO NOT USE THEM FOR ANYTHING!
Very smooth quick and easy service from checking in to to checkout. There were no problems with glitches like usual and my receipt was immediately sent to me.
I'm a tall man and have been satisfied with my seating on my flights. I hope that this company can continue to accommodate large customers with great seating.
Great website - always get best price options!
Use this website whenever I need to fly.
Easy to view all options. Cancellations not a problem, if necessary.
Thanks JustFly!
I tried other flight sites. JustFly returned many more options at lower prices. The booking process was simple and quick. I will definitely use JustFly in the future.
I've booked a trip on 11/2/2019 from justfly.com - from Houston, TX to Nanjing, China; leaving on 2/2/2020, returning 2/22/2020.
After seeing the news report for few days, I realized it's not going to be safe to take this trip. So I contacted justfly.com and consulted about cancelling the ticket. At the time, they asked about the reason for cancellation, I told them it's because of the outbreak of virus, and asked for full refund. The representative stated that there's no advisory so they have to refund me with $300 less for the fee of Air China, and $100 for the fee from justfly.
The next few days, according to all the news and warnings to travelers, as well as Air China posted on their official site - all passenger can refund their tickets for free. I contacted justfly.com on 1/23 and 1/24 and ask them to issue me full refund, but no luck.
I strongly believe their practice is very unethical. I'd like to request an investigation!
The only reason I had to cancel my trip is because of the Coronnavirus outbreak, I'm a healthcare worker and fully understand the risk. It's very frustrating that I can't visit my family due to unforeseen circumstances, plus being mistreated by a travel agency.
Simply put, the otherwise stressful experience of finding & booking an international flight (inclusive of layovers) was surprisingly pleasant via JustFly. Keep up the good work!
This site was easy to negotiate and they were quick to send an email to advise of the successful itinerary. They also got a better rate and flight schedule than all the other sites I used!
My first experience with this site was great so far. I found a good price ticket. It was easy to find multiple flights and search a kind of route, flight, price that I was looking for.
JustFly is my 1st go to source for booking a flight! I recommend it to everyone! They keep me updated on the status of my flight no matter how far in advance i purchase my ticket.
Called and could reach them and they gave me all info i needed. However, i wish the were accessible more easily. The calls ring for a bit longer before I can get to talk to someone
I came across the site by accident after spending a lot of time trying to arrange my travel. It was easy to navigate and offered the times I needed at the best price I had found.
For some sites when you were buying a ticket it takes forever and there are several panels you have to go through but just fly was quick and easy and I would recommend it for anyone
It was easy to do online. I have used this service before for my entire family and they had good rates and the customer service agent i called was very helpful. I would use them again
Had check for at least two week for the same flight, and yesterday when I found this site I got a really good deal on a flight it was not shown on other applications. Very satisfied!
Easy access, fast service., I like how it explains in details about the travel protection. I also noticed how it shows the fee you charged as a travel agent, your flight is much cheaper than others.
Overview
Justfly.com has a rating of 2.2 stars from 6,163 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Justfly.com most frequently mention customer service, credit card and cancellation fee. Justfly.com ranks 7th among Discount Travel sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there,
Thank you so much for taking the time to review our services! We see that you left a 1 star review which means you’ve had a negative experience with us. Did something go wrong that was not explained in your review? If there was, we would like to look into it for you. If not, you can correct the review to reflect your opinions!
Kind wishes,
JustFly team