Justfly.com

First time and last time I will ever book with JustFly. The refund policy, is Just-Fly-Wrong! DO NOT BUY THE INSURANCE they try to push on you. It is a scam. I wanted to refund my flight within 24 hours, and yes, I will get a full flight refund, but they still charge $75/per person cancellation fee.

Just Fly is Just Wrong and I will NEVER EVER book from them EVER again. DO NOT TRUST JUST FLY!

I will only use the many other travel sites I have been very very happy with in the past: Travelocity, Booking, Priceline, Cheapflights!

I purchase online 5 tickets for my family and i got the confirmation mail. But I was so surprised in airport in the system was only 4. Tray to contact Justfly for 4 hours no body pick up to answer. I lost my fly. Starting to call them at 6; 20pm they unswer at 10; 30pm. They say no problem will give you other ticket for tomorrow hold my fo 15 min on hold then say we need to transfer you call to somebody else. 12am just disconnect me. NEVER NOBODY BY TICKETS FROM JUSTFLY, bat service.

Can not believe things like this are practiced on people in USA. It took few hours to order ticket by phone (spelling checking confirming everything), then it took 5 days to get ticket email conformation after few phone demands (was told to wait up to 24 hours each time). Finally on the 5-th day after another phone call got 2 emails in seconds. Upon checking flight #, back flight had wrong flight time and flight number. Tried to find answers why I had to wait 5 days to get email confirmation or why was provided wrong back flight was asked to email this questions to *******@justfly.com. Looks like now have to pay extra fee to get originally ordered flight or just use given flight. Plus, looks like going to be charged extra $11 for seat selection, was not told about this kind of hidden fee, not big amount, just principle. Ordered tickets through justfly company before for low ticket price through email had instant email ticket conformation no hidden fees, but ordering ticket through the phone is described above. Did I ordered wrong flight or is this a "smart" company approach to sell "low demanded" tickets or charge extra for a flight change in case client can not except provided flight?

Do not purchase tickets from Justfly.com! The ticket prices are considerably lower than other websites, but you end up paying double the original ticket price because of the mistakes they make while reserving over the phone or due to the website glitch. They booked me on the wrong flight through their websites. After I finished the reservation their website hung for few seconds and when the reservation itinerary finally came to my email, it was a wrong flight information. When I received the confirmation I called back within 30 seconds. They told me I couldn't change the flight without paying a $280 for ticket change and the service charge for the change even though it was their fault! I asked to speak with a manager and they said the manager would have told me the same. I asked if i can cancel it then, the response was no you still end up paying cancellation fee as it is their policy, which is absolutely a non-sense policy because" According to the U.S. Department of Transportation, you can cancel a non-refundable ticket and receive a full refund of any airfare booked in the United States, without cancellation fees or penalties, as long as you booked your ticket seven days ahead of your flight and you do so within 24 hours of booking". When I told them this, they only said "we are sorry, nothing we can do". I talked to my credit card company and they advised me to dispute. But even after disputing, the charge came back to my account and I just let it go at that point. Big regret and terrible experience with them.

Today I was booking a flight for a friend who needed to get to Nairobi to attend a funeral. Both parents were involved in a terrible accident and his mother passed away father critical. Time was of the essence. This company confirmed flights put a hold on monies from my account gave a booking reference number and then sent an email to say that booking was cancelled!

YOU PREY ON PEOPLE AND OPERATE A TERRIBLE BUSINESS ETHIC. I WONDER HOW YOU WOULD FEEL IF YOU WERE BOOKING A FLIGHT WITH A COMPANY LIKE YOURS TO ATTEND THE FUNERAL OF YOUR PARENTS AND BE TREATED LIKE THIS? YOU SHOULD BE ASHAMED OF YOURSELVES I AM GOING TO REPORT YOU TO GOVERNING BODY OF TRAVEL INDUSTRY OMBUDSMAN!

I booked a flight for my sister & her husband for a surprise 40th anniversary trip... 24 hrs later changes needed to be made. When talking with customer support I got 3 different responses on what needed to be done and the fees etc. In the end, a manager told me that I should just buy a new ticket (and lose the last ticket and what I paid for it!) because it was cheaper than all the fees they would charge. If I went to the airlines directly or any other sites that would not have been the case. The communication is horrible and you get various responses for the same issue every tIme they transfer you and you start over again. Management is even worse. WHAT A MISTAKE! FIRST AND LAST TIME I WILL EVER USE THIS SITE. DO NOT RECOMMEND!

I dont recommend JUSTFLY AGENCY, call and nobody answers. "I started Trustpilot to give all consumers a powerful voice and all companies a way to listen, respond, and continually improve. That builds trust because this happens in a transparent environment with no pre-moderation or censorship."
Peter Holten Mühlmann

Founder and CEO, Trustpilot, LIE

I decided at the very last minute that I was going to book a trip from San Francisco to New York. I cross-checked all the major travel sites: Kayak, Orbitz, Hopper, CheapOAir etc and JustFly had the best price for the itinerary that worked with my schedule. The only reason I am taking off one star is that the first time I clicked to buy the ticket I got a message that said my request couldn't be processed and to try again. I went through the whole check-out process a second time and when I clicked to buy the ticket a warning popped up that said I already had a reservation for that flight. I'm glad that the warning popped up and I didn't accidentally buy 2 tickets but it was somewhat disconcerting that the site said the reservation didn't go through and then later said that it did.

I made a reservation for myself, sister in law. They took my payment then cancelled our reservation. They told us it would take 10 days to fall back into our account. By now i dont have enough money in the account to buy all three tickets at once so we went on to reserve our tickets seperately. I reserved mine they took my payment and proceeded to cancel the reservation. They did the dame to my sister in law. Come to find out they had charged the first reservation TWICE! Now we no longer have money in the account to reserve our flight because it will take about 2 weeks to get it back. Our trip is ruined because by the time it falls back it will be 2 days before the trip and the tickets will cost double. On top of that the person i was speaking to in customer service kept telling me she didn't know what was going on and why it was hap panning but that the money never got to them i made a conference call between her and the bank and the bank confirmed the money had left my account and fallen into theirs. She proceeded to hang up on me after i waited 47 minutes on hold to speak to someone. I am furious. Do not use this company. Unreliable and unprofessional. I would have to write 4 reviews one for each reservation number they screwed up so they could address it all. RIDICULOUS!

Book a Cheap flight- only for it to get changed from 1 layover to 4 and now I cant reach anyone to discuss
I have made several "call back appointments" - and no call received. Now Im on "hold"> 1 hour
DO NOT USE THIS SITE- not worth the hassle