Poor communications and attitude clerks on the telephone line! Waiting on line for 48 minutes no customer service available! Even i pushed for special customers need!
I purchased a window seat and got a middle seat for the ride home! I would like to be reimbursed for this! Below is my boarding pass. Please contact me!
They will charge your credit card without your consent and will tell you it is non refundable. My friends told me but i did not believe until i experience it.
No problems, very straight forward. Price wasn't the best but it was good enough. I needed a flight last minute and this helped me with no issues at all.
I don't love all the extra communication bug justfly has landed me several cheap flights that weren't even posted on the airlines website so I'm happy and will use them again.
I find booking my flights with Justfly a straightforward no hassle or oversell experience. Just head on explanation of choices with quick processing and accuracy.
Don't pay extra for seleted seat because eventually it depen on the airline where they want you to sit. And you might not get the money back from agency. This is really bad!
If I could give them 0 stars I would. They change the price AFTER you book and do not alert you of the price change then charge a $75 per person fee to cancel. BEWARE that the fee is not taken from the amount you paid but a whole separate charge! I was speaking to a "supervisor" who became annoyed by all my questions and DISCONNECTED THE LINE! That then cause me to have to call back and wait on hold for over an HOUR!
DO NOT BUY FROM THEM! COMPLETE SCAM.
Hi Karol,
Thank you for taking the time to review our services. Unfortunately, when it comes to airfare, prices can fluctuate at any time based on demand and availability, at the airline's discretion. We're so sorry this happened, but fares are only locked in once tickets have been purchased.
As an online travel agency, we do offer 24 hour cancellation as per the airline's fare rules. However, even though a ticket is purchased within 24 hours, all changes or cancellations will have fees. There is a brief description of these fees prior to purchase as well as in our Terms and Conditions. (https://www.justfly.com/terms-and-conditions)
We apologize for the inconvenience.
Kind wishes,
JustFly Team
Very unorganized! People booking flights are not knowledgeable about booking and canceling procedures! I had a terrible experience. Will never book through just fly again!
Everything went smoothly except I got a seat change on my way back that wasn't too bad.it was my first flight by myself and I'm definitely using justfly again!
Good until the Vermont leg. Seems they lost a plane and couldn't find it or any replacement. Result: hours late. Maybe better next time. Otherwise everything went as planned and on schedule. Thanks
Heard about them from afriend, and thanks to this friend, i'd been flying solo with super cheap rates and deals thru Justfly! Been buying tickets but overall, a commendable service for you all.
Very easy to understand and book! Got my flight booked quickly! I tried booking in another site that wanted to charge me for picking seats (x4 bc of layovers)!
Have been booking my travel flight with other company, tried this one for a change. Surprisingly happy with the service. Everything is easy, no
Hassel. Thank you.
Ruth Tsai
I haven't made my trip yet so it's hard to officially review, but the purchasing process had nothing difficult, other than the fact that discover credit cards aren't taken.
This was my first time using JustFly. The experience was seamless, I will be back! Thank you for creating a travel booking site that works, makes flights affordable and easy to maneuver.
This is a good one-stop shop for finding bargain airfares. I haven't found anything lower on any other site. Also link to affirm for financing. Recommended. Thanks - cob
Justly never disappoints, I got an Amazing airfare and paid half the price that it was just 4day ago!
Always Check Justly before you make your final purchase!
Worst experience I've ever had booking a flight. They booked me at a different time than I requested then charged me to change it. Please read the BBB review of this company!
Justfly SCAMMED ME OUT OF 150$!
When I called she just kind of acted like our mistake we double charged you. In fact those were her exact words and said if I don't see it back in my account I have to call back and spend another 3 hours i'm sure on holding actually trying to reach someone. After reading reviews I guess I am not the first, or the ************** to get scammed like this. THIS COMPANY SITE SHOULD BE SHUT DOWN.
Overview
Justfly.com has a rating of 2.2 stars from 6,163 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Justfly.com most frequently mention customer service, credit card and cancellation fee. Justfly.com ranks 7th among Discount Travel sites.
- Visit Website
- Summerside, PE, Canada
- Edit business info
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Aundrea,
Thank you for taking the time to review our services. Once we receive your seat selection, we forward it to the airlines. In the unlikely event that they cannot fulfill your request, we are happy to refund the seat selection fee for you. Refund has now been processed. Please allow a delay of 2-10 business days to receive the refund back onto your credit card.
We apologize for the inconvenience.
Kind wishes.
JustFly Team