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Minnesota
1 review
1 helpful vote
Follow Jena M.
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Horrible company
November 15, 2018

We bought two tickets to Georgia and we had an emergency and had to cancel. We purchase a travelers insurance and when we called two file a claim they charged my card another $200 to cancel the flight even though I told them I did not want to pay the $200 as I did not care if they had to empty seats on the flight. After disputing it and spending 60-plus hours on the phone I'm out $1,200. I will never fly through them again

Date of experience: November 15, 2018
Virginia
1 review
0 helpful votes
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Good experience so far
December 3, 2017

I havent actually taken the trip yet, but purchasing the tickets was pretty easy. I remember having to scroll through a lot because I couldnt get it to filter/sort them how I wanted to. I would suggest sending the survey out when I make the purchase. Not 3 monthslater when I cant really remember the experience with great detail.

Date of experience: December 1, 2017
Washington
1 review
0 helpful votes
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Just fly has horrible service, had to cancel my flight due to my husband hospitalized with Covid pneumonia and they don't have any customer service it takes hours and hours for someone to answer the phone. It's been 3 months and I have not been able to get my refund for my trip. I would never use them again!

Date of experience: June 29, 2021
Washington
1 review
0 helpful votes
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It is a terrible experience with using JustFly for ordering fly ticket. After schedule changed, JustFly refuses to help on booking another flight. And, it took more than 10 hrs to cancel the current booking which has a changed fly schedule and does not fit our schedule. We even have to call the airline and get the airline agency to talk to JustFly directly to cancel the flight which we cannot go due to the changed schedule.

Date of experience: June 28, 2019
Maryland
1 review
0 helpful votes
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Lots of options
December 2, 2019

JustFly is a well constructed website. It finds many flight options and allows you to refine your search and uncheck options you don't want. It finds the cheapest options and considers days around your chosen dates. However, if checked baggage is going to be an additional charge then you won't find out from JustFly until you purchase the tickets.

Date of experience: December 2, 2019
Ukraine
2 reviews
5 helpful votes
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I had originally made travel plans with 2 stops in a foreign country. The agent booking the ticket did NOT make the break between cities. When I copied the travel itinerary,
I did not have 2 cities to visit. I had to pay an additional $235 for the "new ticket" as it was over 24 hours before i noticed the error. Then pay and additional $135 for the break in the travel as no longer consider a "round trip ticket". Much to my surprise, at the US departure, I had to pay $135 for luggage, as the ticket was issued as not luggage! Booking number? Which One(s)?

Date of experience: July 31, 2018
Louisiana
1 review
0 helpful votes
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This is fraud website. They show you ticket at one price and buy you weigh expensive when charged. Then cancellation you have to in additional. The customer supprt is amost to none, making you wait for 45 minutes. I will never recommend this site for airline tickets.

Date of experience: April 1, 2023
Texas
1 review
1 helpful vote
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Cancellation policy and price changes
May 30, 2017

I had run a search and saw the price for the flight I wanted. But when I tried to book. The site stop responding. It did that for a couple of times. Then when I finally was going to book... it told me it was available over the phone. When I called. Then I was told price had changed. And they couldnt book the tickets of my children. Call was too long.
By the time I called the airline. The price already went up way too high..

Date of experience: May 30, 2017
Sarah C. Justfly.com Rep
over a year old

Hi Esthela,

Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.

Kind wishes,
JustFly Team

New Jersey
1 review
0 helpful votes
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Smooth Booking
January 30, 2020

I spent 5 hours (on and off) on the internet looking for the best deal, comparing prices, availability, etc.
Then I found Justfly travel and it seemed to be the best option. It offers the best deal.
It only took me 5 minutes to book and get everything confirmed.
Very convenient and hassle free. Very satisfied.

Date of experience: January 30, 2020
Florida
1 review
2 helpful votes
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Name error in my tickets
May 19, 2017

After receiving my confirmation email from Just fly, I noticed a slight error in my name. Not even a spelling error but a space between two letters. I called to see what could be done not once but twice and was told there was no way to change it and the airlines would not allow it either. So I would have to pay $75 to cancel since it was now past their"grace period" and try and rebook my flight. But first I would have to wait 8-10 days for my refund! I declined to cancel my already set plans and called both airlines. One was not able to change it because of booking through a third party, but assured me that since it was a domestic flight and such a minor error that it would be fine. The other airlines was able to change my name without a problem! I will NEVER book through a third party again!

Date of experience: May 19, 2017
Sarah C. Justfly.com Rep
over a year old

Hi Renee,

Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.

Kind wishes,
JustFly Team

Colorado
1 review
0 helpful votes
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Quick booking
September 4, 2020

Good prices and quick booking! I was happy with the choices I was given, the easy to read policies in each section and I was able to book a flight in minutes flat! I will be sure to use this service again in the future

Date of experience: September 4, 2020
North Carolina
1 review
0 helpful votes
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Comfortable
October 29, 2019

Using justfly always gives me the best deals when booking flights. I am always comfortable enough to trust them to find me the best affordable ways and alternatives to travel. I will definitely be recommending justfly to all family and friends!

Date of experience: October 29, 2019
New York
1 review
0 helpful votes
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Review
July 11, 2017

I had to pick flight 3 times. Either the flight was not available or the price had changed each time I picked. There seems to be a delay between the updating of posted flight prices and the actual prices.

Date of experience: July 11, 2017
New York
1 review
0 helpful votes
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Amazing
July 22, 2017

I have been using justfly for a while now. There has never been any complaints, so far is the best i have used so far. Always reliable and lowest prices so that is why i choose to always use justfly when i need to travel.

Date of experience: July 22, 2017
Georgia
1 review
0 helpful votes
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Easy and stress free to book a flight!
August 15, 2017

JustFly had a great price and was easy and stress free to book! Other sites are confusing and a pain to navigate. The price was better than the airline site! I will use JustFly again and refer it to my friends!

Date of experience: July 14, 2017
North Carolina
1 review
0 helpful votes
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Very Satisfied!
July 19, 2017

Great deals and so convenient. Anytime I have to fly anywhere I always come to justfly First I have been very happy with the service and the website and obtaining my flights thank you just buy very very satisfied

Date of experience: July 19, 2017
Texas
1 review
0 helpful votes
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Just Fly ROCKS
July 13, 2017

This site is easy and exciting and I have my tickets to enjoy my vacation. I am really pleased with the overall experience I hope that I have the same experience next time I book to travel through Just Fly. Com

Date of experience: July 13, 2017
California
1 review
1 helpful vote
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I have never had a problem with justfly so far. If u have just read the details specially terms and conditions of the website. Though u are providing the correct travel dates but as u have noticed, they are providing first the most cheapest pricc w/c is close to the dates u originally provided. Scroll down and u can see ur original travel dates has different price to the first date with a cheaper price on the website

Date of experience: August 17, 2018
Texas
1 review
0 helpful votes
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Cheapest Fare
May 17, 2017

I just found this site and it is easy to use and had the best fares. I like that it allowed an inexpensive way to buy trip and medical insurance, too. I never travel internationally without additional medical and trip insurance.

Date of experience: May 17, 2017
Massachusetts
1 review
0 helpful votes
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GOOD
June 3, 2017

Thank for helping us who go up and down trying to get to others Country to work and see our family members. We like for you to give more low Airfreight to people who go to Africa. Keep up the work you are doing to help people.

Date of experience: June 3, 2017

Overview

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
741
value
700
shipping
311
returns
511
quality
610
+311