Please do not book through them they are the worst customer service I have ever faced. If anything goes wrong with your flight even if the flight is cancelled by the airlines and airlines are ready to provide the refund they will try to swindle your money. I don't usually write reviews but I am writing this just so you reading this review won't have to go through what I went through. Please stay as far away as you can from this website.
Stay away from just fly, they are lair. On the website says free cancellation within 12 hours but when I called to cancel they changed me $75 dollars. All websites has a policy cancellation within 12 hours except just fly. I am not happy at all.I wish I could give them 0 star.
I booked three seats through this company on Swiss Airlines. I specifically added cancellation protection to my booking. When I needed to cancel my flight due to a change in vacation plans, I found the cancellation protection worthless because it was so restrictive. I lost $1600 by using this company. I will never use JustFly again and would urge others to carefully consider using that company and choose a more reliable and traveler-friendly business.
I booked an international flight, then I wanted to get hold of them to make some changes well, there's no working number, tried online chat, ended up nowhere. This business has become a scam! I googled Justfly.com customer service number, a toll free number popped up, I called thinking that it was them, I made some changes & paid $257.00 for that. When I went back to their site, no changes were made, that's when I realized that I got scammed. All this would've been avoided if they displayed their working contact information clearly like all legitimate travel agencies do. If you look for phone numbers for these Agencies, Priceline, Cheap O tickets, Hotels.com booking.com & many others legitimate agencies; there are right there on their websites! Justfly is a disaster & a scam! Stay away from it!
Can't begin to go into the multi-phone call nightmare I have had with this company. STAY AWAY! Call a human or call airlines direct. No warning on baggage cost, cancellation process and many other issues. I would have to write a mini book on the fiasco I went through. Don't do it.
To every one, they are a scammer they will Steal your money. As soon you book a flight give it two days and they will start change the flights stops and booking seats and cancellations,... and so on. Every time they do changes they will charge you more money to keep your flight, in other words they leave you no choice. What also important that You will never be able to get in touch with their customer service. It's impossible...
Advice to every one, go direct to airlines website, do not use those applications. They all scammer.
I am stuck at the airport with my 2 daughters (2 years and 4 years old) trying to get to our destination after there were problems checking in with justfly tickets.
Between me and my wife we have called justfly customer service for the last 8 hours and after 10 minutes on the line waiting the call just drops.
Do not book. Ruined my family trip. If you see a good price they will cancel you if they get a better offer. You cannot talk to the airline you book with so you are stuck trying to fix things calling just fly customer service and waiting on hold for hours at a time. Absolute worst experience of my life. Between time calling and trying to fix it I'm out days of my life and thousands of dollars.
Book anywhere else!
Waiting for a refund for a flight that was cancelled in May of 2020 (almost a year ago) - get a different story EVERY time I call and actually get a live person on the phone... which is extremely difficult. Has been the most frustrating experience.
Be very careful when you buy a ticket. I bought a ticket with insurance, and I was not able to change the date or even get a partial refund despite having insurance. I will never ever buy from them again. You are a lot safer buying straight from the airline even if it's slightly more expensive. Now I lost $1000 completely
They have fantastic customer service. Representatives are well spoken and knowledgeable, and don't seem to show impatience even with extended conversations, and the past transactions I had were always resolved within a few minutes.
I found it easy to find tickets that met my needs and worked with my availability. Ticket prices were much cheaper than elsewhere which was also appealing. I would definitely use Just Fly again in the future.
I really like Justfly. From my viewpoint they give you great comparable flights(according to your itinerary). And the layout of how the information presented is so simple & clear that it is much appreciated.
I knew id hit it right off w/ JustFly the instant I saw them. Since they're very seamless & methodical im sure many other people would agree when I recommend them to all of you. JustFly's great for cheap offers online.
I've purchased using your app and have had very good success thank you. In today's world my time is spent on so many different things it's comforting to know I could just check the results and they're accurate.
Delta has free cancellation within first 48 hours, but Justfly.com charges a cancellation fee which is hidden in the fine print at the bottom of their site (terms and conditions) on page 7 of 18! I will never use them again!
Had to cancel my flight from Edmonton to Phoenix. Bottom feeding scum suckers charged more for cancellation fee than ticket was worth. Last time I use them and my 1500 friends on Facebook are being informed.
Long waiting on customer support phone line. My flight was changed many times behind the scenes without customer confirmation.
I had to pay over $1600 due to missed fly. Never would book from justfly ever again.
I had the WORST experience in my 24 years of traveling. Customer Service is a joke, barely speak English, selling you third party travel insurance that when you needed they don t want to have anything with it.
Save your self time and energy, and go with other companies who value their customers.
For me, never again with these imbeciles.
Justfly is totally unreliable! Please think twice before booking with them. They've cancelled my reservations twice due to their faulty system which posts inaccurate flight information. When their staff was contacted multiple times to address the issue, they provided poor customer service and behaved in a robotic manner - different reps saying the same thing without any regard for resolving the problem. Needless to say, they have ruined my travel plans for my upcoming birthday.
Overview
Justfly.com has a rating of 2.2 stars from 6,163 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Justfly.com most frequently mention customer service, credit card and cancellation fee. Justfly.com ranks 7th among Discount Travel sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members