Justfly.com

Horrible experience. Our flight from st louis was canceled due to issues with United Airlines and Newark Airport. When I requested to change our flights, they booked us from Chicago, NOT St. Louis, and they now want us to pay an additional $200 per person to fix the mistake THEY MADE!. We have no other options but to cancel our trip and try to get our money back through the trip insurance. That is also through Justfly, so I am not optimistic about a satisfactory outcome. This business is dreadful to deal with, please look elsewhere for satisfactory results.

I purchased tickets from JustFly in October for my husband and me to travel to Lima, Peru. We had been planning this trip for six months and carefully chose a Delta flight from San Francisco to Lima with only one layover in LAX. Since we are older, shorter flights are important to us. Additionally, I am visually impaired and rely on my husband during the trip. One day before our flight, my daughter attempted to check in on JustFly's website and received a message stating that our flight had been changed without any prior notification. They informed us that we had to modify our booking but assured us there would be no extra charges. They also mentioned that we would receive compensation for the change. Not knowing what to do, I decided to call a JustFly agent, who assured me that I needed to proceed with the change and that once I did, we would receive a refund for our original tickets. He even provided his direct number and email, guaranteeing that everything would be resolved. Trusting his word, my husband and I changed the flight. When we called back to confirm, they informed us that we would now be flying with LATAM instead of Delta and that we would not receive any refund because we had not purchased First Class tickets. I felt completely deceived by JustFly and strongly believe they reassigned our original Delta tickets to someone else. The worst part was their customer service. When I tried to express my frustration, the agent mockingly told us that if we weren't happy, we could cancel our flight. But then he added that if we canceled, we wouldn't receive our refund for at least two weeks, there would be a $500 deduction for canceling, and buying new last-minute tickets would be much more expensive. A complete scam. JustFly is an untrustworthy company with terrible customer service and highly questionable practices. I would not recommend anyone to buy tickets from them. One star is too much for this service.

I had an extremely disappointing experience with JustFly. Despite purchasing my ticket well in advance, when I arrived at the airport, I was informed that JustFly had not paid for my ticket. This forced me to purchase a new ticket at a significantly higher price. To make matters worse, JustFly's customer service was unhelpful and evasive, refusing to take responsibility or expedite the resolution process, showing a blatant disregard for their customers' time and finances.

Their failure to adhere to DOT regulations further highlights their lack of accountability. I highly recommend avoiding JustFly and booking directly with airlines or more reputable travel agencies to save yourself from this kind of nightmare.

Pros: None
Cons: Poor customer service, deceptive practices, lack of accountability, prolonged resolution time

Horrible experience, never buy tickets from these agencies as they don't take the initiative to solve your problems once you buy the tickets from them.

Bait and switch. They advertise lower prices then get all your information (including credit card) then after you hit Submit it's "Flight no longer available" then they suggest other flights that are more expensive or that are not available either. This has been going on for 2 years with Justfly and they have not improved. I've had other problems with their customer service also.

I booked a trip through JustFly.com from Atlanta, GA, to Manila, Philippines, expecting a smooth travel experience. Instead, it turned into the most stressful and emotional nightmare I've ever endured, all thanks to JustFly.com's incompetent and downright disrespectful approach to customer service.

Unresponsive and Useless Customer Service
Due to TSA delays, we missed our flight segment in New York. What should have been a simple rebooking turned into an unmanageable disaster. Trying to reach someone for help was like pulling teeth. First, we had to deal with a bot. Then, after wasting precious time, we were connected to an agent via text messaging. Yes, text messaging—for a situation this urgent.

This method of "assistance" was painfully slow and ineffective. By the time we could even begin addressing the issue, it was too late. We missed additional flight segments and lost the ability to use our return tickets entirely.

Abandoned and Stranded
With no help from JustFly.com, we had to take matters into our own hands. We ended up booking separate flights directly with an airline just to reach our destination in Manila. This added unexpected costs, emotional distress, and endless frustration to what should have been a memorable trip.

No Accountability, No Empathy
What infuriates me the most is JustFly.com's complete lack of empathy and accountability. There was zero urgency to resolve our issue, no apologies for their failures, and absolutely no attempt to make things right. They left us high and dry without any real solutions, proving they don't care about their customers.

Never Again
JustFly.com's piss-poor customer service, lack of accountability, and outdated processes make it a company to avoid at all costs. They left us stranded in New York, missed multiple flights, and forced us to incur additional expenses just to salvage our trip.

Do yourself a favor: book directly with an airline or use a reputable travel agency. JustFly.com is a disaster waiting to happen, and I will NEVER use them again. They have no business being in the travel industry.

Just don't use JustFly period. They take big advantage of delayed or cancellation to steal your money. You save some money compared to booking directly with the airlines but JustFly is very hungry for free money! So when you need to change something or cancel it because of a valid reason, they will provide you with a very vague reason why you couldn't cancel and get a refund. And you'll end up really frustrated! I purchased 2 tickets from them for $2566 and I ended paying $4743 to get to the final destination, they screw people so bad

Date of experience: August 30,2024

I booked two tickets with Justfly I paid Insurance for both tickets. Price was almost $4,000. We got COVID. I called to reschedule my flight or get a reimbursement. I sent them proof that we were not well. They told me that they will not refund the tickets, but I can use those tickets within a year. When I called Justfly to use the tickets again before the end of the year, they asked me to pay $1,000 as a penalty on each ticket making it almost $6,000. They told me to contact the insurance and also the airline. I have spent more time over the phone trying to talk to someone who can help me but all in vain. They have been giving me a run around, I will continue calling and will keep fighting to get my money back or at least get the tickets. PLEASE, PLEASE Do not get tickets from Justfly. They don't care about us customers. Once they get your money, they will not want to hear from you again. I have attached proof.
I still have a case pending. Very, very upset customer.

They have a no credit policy on cancelled or miss flights, they just pocket your money instead of giving you an airline credit like Expedia does...justfly are crooks and I will never use them ever again and I advise you to take your airline business elsewhere

Justfly is not upfront about cancelations and rep lied told me I would be issued flight credit since they don't issue refunds. I tried to use my credit and they denied it stating there was a time limit on using the credit which was not listed in the booking email and not disclosed to me so they just kept my 600$. They suck

I left a review somewhere else also. Although my purchase through them went smoothly, I got the price I was quoted, in less than 30 mins I had my flights itinerary. Round trip. Unfortunately purchasing my seat I was robbed. Yes robbed, the agent/s took the money I paid for my seat and pocketed it. Maybe they keep the money for the agency who knows. Either way someone over their benefited. This could have easily been a positive experience for me, but stealing from hardworking people who just needs/wants a getaway is low. I do not recommend using them unless your ok with being assigned a seat or paying the higher fee after booking. In the end you pay more anyway because you'll be paying twice. I ended up contacting The airline via email. Deciding to remain positive in this situation.

Do not book this through scam company. Countless hours trying to get either a refund or a voucher, paid additional change fees and every agent says the same thing. "We are so sorry for the delay, your refund is coming, please be patient, etc". This is the game. Keep delaying and years go by without any resolution. Flights were booked in 2019 and it's now almost 2022!

You can never reach them on phone or chat with an agent online. You can't reschedule your flight on their portal. Yes they always have the lowest price but pray you don't run into issues. I had to buy a fresh ticket.

After waiting 3 FULL days, I still have not received a confirmation for my flight that's supposed to happen in 5 days. It says it's "pending." Why does this take so long? Finding a phone number to actually call requires some online research. When I did call, a recording told me it would be approximately a 4 minute wait time. I've now been waiting 33 minutes and just the stupid music playing. I've booked international travel to meet a cruise, so time is of the essence. After 37 minutes of being on hold I spoke to a human who sent my confirmation. WARNING - Justfly charged these amounts which were not told to me upfront: Airline Optional Services - Seats $35.00
Seat Request Fee $44.85
I think you're just as good going through the airline of choice. I won't use justfly.com again. Lesson learned.

This is by far the worst scam of a company. They booked me a round trip flight that had two checked bags included on my departure flight and 1 checked bag on my return trip. They use cheap airlines such as condor which makes matters worse. It ended up costing me an extra 280 dollars for 1 extra luggage. Imagine taking your items to a foreign country with the baggage fees included and being asked to pay extra to take them back home. Pay the extra money and use a reputable travel agency.

P. S not to forget it took me 5 days and over 14 hours of conversations to change my flight. Their slogan should be, if you want to spend your vacation on hold with justfly customer service, book with us.