On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JustFlowers Reviews Summary
JustFlowers has a rating of 3.5 stars from 5,811 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention beautiful arrangement, time delivery and timely manner. JustFlowers ranks 4th among Flower Delivery sites.
Instant Feedback
We monitor reviews for authenticity
I ordered 2 separate orders for Mother's Day, both of which were to be delivered before noon on that day and both of which have yet to be delivered. If they couldn't do the job, they shouldn't have taken my money. Their customer service is non-existent and I haven't been able to contact a single person to help me resolve this. I no longer want the flowers, I simply want my money back and never to deal with this ever gain.
Mother's Day and no flowers sent. I ordered in time. Email telling me there would be no delivery sent to me on SUNDAY NIGHT at 6PM... guaranteeing I had no other way to get my mother some kind of a replacement gift on Mother's day. My mother and I really thank you. Wish I had read the reviews on this company BEFORE I let them charge me almost $100 for nothing. BAD BAD SERVICE.
AJ G., we are here to help. Can you please provide your order number?
Run, don't order thru them. I ordered Mother's Day flowers and then 2 days later (after mother's day) I received an e mail saying, sorry we couldnt deliver and you might get them today.
Todd G., we are here to help. Can you please provide your order number?
Like the other reviews, I ordered flowers to be delivered for Mother's Day. I paid extra for the service, and no flowers. They made sure to charge me ASAP though.
Nance K., we are here to help. Can you please provide your order number?
Ordered flowers to be delivered for Mother's Day to Lafayette, LA and this morning at 9:21 EST I received an email stating that "Due to a delay in delivery your order has been rescheduled and will be attempted today, 05/13/2019. My email in part to them
"Yesterday was Mother's Day. The same way Christmas Eve is
Celebrated on the 24th, Christmas is celebrated on the 25th."
'Your "courtesy" is nonchalant, and appears to be a "sorry, we
Couldn't get to it yesterday, but we'll try again today."
Lousy reviews all around. If you need something done, don't count on these guys. Seem to take all orders, and fill them as they have time/flowers. Does not work for me.
Today, Tuesday, 05/14, the flowers still have not been delivered nor have I been able to speak with anyone. Additionally, no one from the company has responded to any of my voice mail messages or email. A total scam from what I see.
Martin K., we are here to help. Can you please provide your order number?
Never got the flowers paid top dollar so that I would for sure get them their for mother's day. Nothing, no human to talk to. Took the money out right away though. Avoid.
Jon b., we are here to help. Can you please provide your order number?
Alright, so we had a rocky relationship. Flowers didn't get delivered on time and it was nearly impossible to get a hold of customer service. That being said, they did reach out and the flowers did get delivered. They got there, she loved them, I'm satisfied. So if you have a problem, just avoid the phones and the emails and skip straight to this site. Once you complain, someone should reach out and you take it from there. That's what worked for me. And don't skip straight to asking for your money back. Nobody wants to help that customer. I said that I didn't want my money back, I didn't want to write a bad review, I just wanted my girl to get her flowers. It worked for me anyways.
Miguel Rivera, we don't show that there were any issues with your order but we will go ahead and have your order rescheduled for delivery today ASAP.
Ordered flowers on 5/6/19 for delivery for mother's say 5/11/19! Flowers NEVER delivered! Money taken out of my acct. On 5/7/19 but no flowers delivered! No human to talk to! Tried tracking my order, wouldn't allow me to submit my info on line!
Stephanie B., we are here to help. Can you please provide your order number?
Shopping was quick and easy and I found just what I was looking for right away. The recipient was moved from the hospital to rehab the day the order was placed and she received it the next day. Great service.
Didn't deliver to funeral. Called us the day after the funeral and said the funeral home was outside their delivery area. Offered no apology no comps and said 10 days to get a refund. We were totally embarrassed.
Update, Our money was returned. It only took 14 days and 4 phone calls. In my opinion you should stay away from this business.
Just realized I never updated this review.
After going through all of this about 10 days after they refunded my money, We got a phone call from the florist that had been sent the order and they claimed that they had actually delivered the flowers to the funeral and we would have to pay them directly!. I called the family of the friend who died and made sure they had not received them, then called the funeral home a verified the same thing. I called the florist and told them they were incorrect. The lady I was speaking with became abusive so I told her to take it up with Justflowers. She said that they were crooks just like me and would not pay her either. I received several phone calls from them over the next few weeks till I finally told her what I would do if she ever called me again. She slammed down the phone after calling me a filthy name and I haven't heard from them since. Just stay away from this company.
Richard P., we are here to help. Can you please provide your order number?
DO NOT ORDER with this site! It is bull$#*!!
They do not answer ANY phone calls or emails!
My order was never delivered! Order # *******
I paid $195.97 and with many messages I had left them without any of them returned,
I requested a refund. They charged me on Friday and it is now Monday, If I don't
Receive one soon I will be causing a BIG commotion.
Michelle
Michelle F., we are here to help. Can you please provide your seven-digit order number?
Horrible company! I ordered flowers for Mother's Day. Right after the order was placed I received a confirmation call from a representative, he said that I would get an email with order number. Money was withdrawn right away but still didn't get an order number in my email. Flowers were not delivered at all, it's been two days, and now I can't get a hold of a live person. I want a full refund! Horrible company and no customer service. Do not order from Just Flowers!
Kris v., we are here to help. Can you please provide your seven-digit order number?
The point of ordering flowers for mother's day is for them to be delivery on that day. They weren't delivered. Pretty sure it is a lousy company with a lousy website. I want to cancel but am unable to do so. It is very frustrating. I will not order from them again.
L C., we are here to help. Can you please provide your seven-digit order number?
Flowers never arrived! Order number *******. TOTALLY ruined the surprise for my grandmother! I NEED A REFUND ASAP.
Sarah Ibraheem we are writing to inform you that your order 8860133 to Sawsan Abduljabar has been cancelled, and if you were charged, your account will be credited. The credit will take 1-4 business days to appear on your charge account.
Didn't fulfill there end of bargain. Ruined mother's day suprise. Cant deliver as promised. They are greedy and all about profit and no nothing about customer service
Brian l., we are here to help. Can you please provide your seven-digit order number?
On Saturday afternoon, I ordered flowers for delivery to my mother on Mother's Day (the next day). I ordered from a phone while out and needed something right and right away. I was worried after I read the many, many 1-star reviews. I am happy to report the flowers arrived on time and as expected. My mom loved them. My only complaint is price. Too expensive.
I have been trying to call since last night, since my order was supposed to be delivered yesterday. No one has answered the phone. I want to cancel my order and receive a full refund. I pray they do not say it's too late now to cancel, since they are the reason it is too late to cancel. Order number is *******. HELP.
Gabriella Marrufo we are writing to inform you that your order 8820416 to Veronica Marrufo has been cancelled, and if you were charged, your account will be credited. The credit will take 1-4 business days to appear on your charge account.
Undeniably the worst customer service I've EVER encountered and experienced! This is for the most part a North American International service and you suck $#*!... learn the language and above all else this service should be aware of North American values! $#*!ers!
Natalie T., we are here to help. Can you please provide your seven-digit order number?
Plased an order well in advance for mothers day glowers delivery on Sunday just got automated apology email@ 3pm stating they were not able to deliver and will deliver next business day I wish i had done some research and looked up past reviews on the company
Amir k., we are here to help. Can you please provide your seven-digit order number?
Customer service, may be impossible, but they are a legit company. Signed sealed and delivered next morning!
From the business
Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sabrina r., can you please provide your order number?