Overview
JustFlowers has a rating of 3.3 stars from 5,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention beautiful arrangement, time delivery and timely manner. JustFlowers ranks 273rd among Flower Delivery sites.
Instant Feedback
Received a substitute from the original order. I was not happy because your site advertised one price but I was contacted and told I would have to pay and additional $ 35.00 for that item. I will not be using your site in the future.
I order a beautiful arrangement for my wife. For that Day.
The order needed to be changed - which I agreed to.
I needed it for that day because I hurt my wife's feelings the day before.
It came the next day to my wife in a Food Lion bag without my note saying how sorry I was.
She had no idea who sent the flowers (by the way I could have spent
$20 for what was delivered
Timothy Wren Sr we apologize for the problem you are experiencing with your order 10202625 to Mary Ann Wren. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.
Never order anything from justflowers.com! Their customer service is awful. Order flowers to be delivered on Monday, they weren't delivered until Tuesday and then they were left on the front porch when the temp was 0°. They are refusing to give me my money back.
Jessica Mattingly we apologize for the problem you are experiencing with your order 9975890 to Beverly Clampitt. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.
I placed my order on 01/23/25. I ordered early enough in the day to get same day delivery. It was NOT delivered until 01/27/25. I was told due to climate issues that it was delayed. I live not 5 miles from the delivery address and yes, we did have some cold weather, but the daytime temperatures were between 30 and 45 degrees, so I don't understand that excuse. I paid almost $18 for delivery and when I did get in touch with customer service on Monday the 27th as was told the reason for the delay and that I would get a $5.00 credit on the account on which was paid and I am STILL waiting on that. This will be the LAST order with JustFlowers and I will not recommend to anyone who asks about floral needs.
Genevieve Lawhorn we apologize for the problem you are experiencing with your order 9976905 to Julie Pugh. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.
We greatly appreciate your business,
JUSTFLOWERS.COM
800.290.5919
service@justflowers.com
I send flowers to my mother often to brighten her day as she now lives alone. Flowers are always beautiful and she really appreciates them. Thank you, JustFlowers for a great experience, great selections, good pricing, and last minute deliveries! I look forward to my next order!
Placed order from phone. Intake person struggled. Recipient could not locate senders name and had to call two different numbers to locate. This was unnecessary.
Patty, we don't have an order on file for you. Please double-check your credit card statement to verify with whom you placed your order with.
My husband and I ordered flowers for my mother-in-law's special milestone birthday. We ordered it a few days before the actual delivery date. Today was that milestone birthday and specified delivery date. We never got confirmation of delivery nor had my mother-in-law received the flowers. We had to call and then get a call back to confirm the flowers did not get delivered. This is very disappointing and not very professional.
Elizabeth, we don't have an order on file for you. Can you please reach out to us directly with your full name so that we can dig a little deeper here.
I ordered a beautiful poinsettia for my son in law in the hospital. When it arrived, my daughter said it was beautiful and he appreciated it so much. It was delivered on the day I requested without any problem. Thank you so much. I will order from you again when the need arises.
I had to battle for a refund from you people and still I believe you take no responsibility. I ordered flowers based on an ad you emailed. The ad stated you could deliver by Christmas. The email I got from you said you could not deliver what I ordered and was a substitute ok. I said that would be fine. It was getting late in the day on the 24th and I called you to verify the delivery. I was told, sorry but we will deliver on the 26th. As I told you, you people told me the arrangement would be delivered on the 24th, I did not tell you. You couldn't ever call or text that it would not be delivered as promised. I then had to battle to have the order cancelled and get a refund. That is exactly how this came down and I'm still not happy about it.
Greg, we don't have an order on file for you. Please contact us directly with your full name so that we can look further into this for you.
The flowers were delivered. Photo of flowers received does not look like what was ordered. I wasted my money.
Rolly, we are here to help. Can you please e-mail photos of what was received to service@justflowers. Com
I paid for express delivery and was given a time and the flower were not delivered till 3pm on the 8th of Jan. Also the picture that was provided was not was delivered
The recipient sent me a photo of the flowers and they looked nice. I was just shocked by the exorbitant delivery fee - more than half the cost of the arrangement.
My order was never delivered to the final destination. The bill was over $100.00. What are you going to do about this issue?
We are sorry to hear your arrangement was not received, and we apologize for any inconvenience this may have caused. Our system shows the order was delivered, and the florist hasn't told us there was a problem with delivering your order. We must first verify the delivery status before beginning the cancellation/refund process. We will contact the florist ASAP, and will subsequently contact you with the resolution of your refund/cancellation request.
Easy To Order, Quick To Receive. A very nice arrangement but the white flowers could have been a bit fresher, they seemed a little wilted around the edges.
Irene, we are here to help. Please e-mail photos of what was received to service@justflowers.com
Due to the location of the recipient, it was difficult to locate an available florist. It was frustrating, for me, but the customer service operators were helpful, polite, and supportive of my frustration. With their assistance, our daughter-in-law received her arrangement three days after the requested delivery date and loved the end product. Thanks so much.
Karen, thank you for sharing your feedback. We greatly appreciate your business.
Flowers were 4 days late … you could not deliver the flowers that I ordered. Finally, the flowers that you did deliver were terrible!
Brandon, we are here to help. Can you please e-mail photos of what was received to service@justflowers.com
Had not problem doing everything on line! My order looked very similar and the one I selected on your page.
Prices were good, estimated delivery was good, until it wasn't. Deliver date was 4 days after expected delivery date. Then an additional $15 fee was charged after my initial order.
Customer service was courteous and genuine. Plant was beautiful and the additional charge was waived.
K H., we would not arbitrarily charge your credit card. Please reach out to us directly with both your order number and concern so that we can accurately address this.
Delivered on time, in excellent condition. I look forward to ordering from you again.
The website was easy to understand and the flowers were pretty like they were advertised. They also arrived as they were scheduled. Thank you.
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- West Hollywood, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Ellis, you were not charged any additional feels. Because of the nature, seasonality, and regional availability of flowers and plants, it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations.