Overview
JustFlowers has a rating of 3.3 stars from 5,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention beautiful arrangement, time delivery and timely manner. JustFlowers ranks 273rd among Flower Delivery sites.
Instant Feedback
As I have said previously, you need to put it somewhere easy to see on your website that you are an American company. I live in Canada and was very surprised to see an additional $40 added to this order for the exchange rate. If I would have known I would have ordered from a Canadian company. Keep my business in my country! Not happy at all!
My sister was thoroughly surprised by the flowers and very pleased!😃
I will never order again from here. I placed an order for same day delivery on July 17,2024 and nothing was delivered. I called back on July 18,2024 and they said yes it will be delivered today by 6pm. At 630 pm I called back and this time they transferred me to someone different. The lady came on to inform me that the florist was requesting another $30. And she apologized for not getting to me sooner on this matter. Had they called me back to inform me of this I would have taken care of it. However since they knew about it and waited for me to call made me upset. So I cancelled my order. Someone should have reached out to me as soon as the florist made contact with them.
Jessica, some local florists have minimum dollar amounts for orders. We are committed to matching you with a local florist that can fill your order for your selected item's paid dollar-amount. However, there are rare occasions when the most cost-effective local florist's minimum exceeds the amount you paid for your selected item. We have since cancelled your order and issued you a full refund.
I ordered the flowers and payment for the went through on 9/9. These were for my daughter-in-law after her surgery. She was supposed to receive them on 9/10, but never did. I made several calls. Thursday, 9/12, I was on the phone for 45 minutes with customer service and they promised a manager would call me back in 10 minutes to cancel and begin reimbursement. They never called, I called back at 5 pm on 9/12. Supposedly I have to wait now until they contact the "preferred shop" o get my money back. I will NEVER order from this service again. And, by the way, it says all calls are monitored and recorded. They should have ALL of this information!
We are sorry to hear your arrangement was not received, and we apologize for any inconvenience this may have caused. Our system shows the order was delivered, and the florist hasn't told us there was a problem with delivering your order. We must first verify the delivery status before beginning the cancellation/refund process. We will contact the florist ASAP, and will subsequently contact you with the resolution of your refund/cancellation request.
I appreciate the early notification of a previous purchase. Made things easier
I picked out an arrangement especially to send sympathy to my friend.
The arrangement sent was not the one pictured and I feel like it wasn't\
Worth the amount charged as it was a collection of a plain bouquest of
Flowers wen I ordered another type of arrangement. I had to order another sympathy
Bouquet 2 weeks later for anothe death in the family. I used a different flower service
And got just what I had seen when I ordered. If you can't deliver don't have us choose
From 6 pages of photos. I was not happy with this order at all. I felt like I was ripped off.
The other florist did a beautiful job and I will use them not yours in the future.
Sherri, we are here to help. Can you please email photos of what was received to service@justflowers.com
Ez deal, prompt delivery, very happy customer will order again next year
Easy to use the website and easy to contact them directly
The flowers were supposed to be delivered on Saturday 10-19-2024. They were not delivered until Tuesday, 10-22-2024 after 3 phone calls.
Anne, we don't have an order on file for you. Would you please kindly remove this review. Thank you.
I called customer service 4 times to find out why flowers were not delivered. Each time I called your representative said they should arrive on following date. The flowers were finally delivered on the 20th after I said I was canceling my order.
Delivered on 09/20/2024 at 6:46 PM CDT
I place an order on Saturday night after speaking with a representative that assured me that flowers where going to be delivered on Sunday for a funeral. It turned out flowers where delivered Monday around 5pm. I ordered a deluxe and received a standard one. I sent a complaints, after investigation they said that's all they could do and offered me a 7 dollar discount for my next order. Not interested in ordering ever again. Please add measurements to your order and pictures of how a deluxe might look like and not just say "we will add lots of more flowers to it"
Ricardo, we are here to help. Please e-mail photos of what was received to service@justflowers.com
Easy to order. My sister loved the beautiful flowers!
Flowers were to be delivered the next day. They were several days late. I also received no confirmation of my order.
Cheryl, we don't have an order on file for you. Please remove this review. Thank you.
Ordered from UK. The recipients were delighted with them. The website was easy to use with a large selection to choose from.
Delivered a day late, oh well it's done……………….
She did like the flowers 🌺
G K., we are here to help. Please contact us directly with both your name and order number.
We placed our order on a Tuesday for a Friday delivery. It wasn't until Friday afternoon that we found out it would cost us 25% more because of the florist they chose. Since we wanted our Aunt to receive these flowers they negotiated the additional price down to about 15% above what we paid. If they had contacted us earlier we would have cancelled the order and found a more reasonable offer. On top of this the flowers were not received on time! I would not recommend using this florist.
Laura, some local florists have minimum dollar amounts for orders. We are committed to matching you with a local florist that can fill your order for your selected item(s)'s paid dollar-amount. However, there are rare occasions when the most cost-effective local florist's minimum exceeds the amount you paid for your selected item(s). We will contact you if such a situation arises.
I ordered flowers at the last minute and got same day delivery! It was quick & accurate! The order looked just like the photograph! Quite stunning!
Delivered exactly what was ordered, it even looked like the picture!
Just wish it wasn't soooo expensive.
Todd R., thank you for the feedback. We already applied your ten dollar coupon.
First time purchaser here. I ordered a birthday bouquet with a balloon included and paid $4.99 for one extra birthday balloon which was not included. That was disappointing.
Teresa, we will reach out to the local florist to find out what exactly happened.
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- West Hollywood, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Kim, we do in fact state that we are an American company and that we charge in U.S. dollars. This is indicated both in the shopping cart and on your order receipts as well.