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JustFlowers

Overview

JustFlowers has a rating of 3.3 stars from 5,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention beautiful arrangement, time delivery and timely manner. JustFlowers ranks 273rd among Flower Delivery sites.

service
236
value
221
shipping
211
returns
167
quality
199
This company responds to reviews on average within 1 day

Instant Feedback

112,179 reviews
How would you rate JustFlowers?
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Idaho
1 review
0 helpful votes
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Beautiful flowers
November 17, 2024

Excellent service and delivery. I ordered on line the day before and it was delivered the next day. My sister in law said they are beautiful.

Date of experience: November 17, 2024
California
0 reviews
0 helpful votes
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Sister's 70th Birthday
October 16, 2024

My sister celebrated her 70th birthday on October 10. On October 8, I used JustFlowers to send her an arrangement with Stargazer Lilies, a favorite flower. The arrangement included both blooms and buds, which means the flowers will be fresh and last longer. The website was easy and the flowers arrived on time. She was very touched.

Date of experience: October 16, 2024
Massachusetts
1 review
0 helpful votes
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Just Flowers Just Fine
December 9, 2024

Good. Flowers delivered to person who needed a little cheering up.

Date of experience: December 9, 2024
Texas
1 review
0 helpful votes
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Wife's bday flowers
October 8, 2024

They did deliver the flowers, at 6pm. A bit late in the day but still ok I suppose. Some of the sunflowers look wilted I'm guessing from the heat in general. The wife still was happy with them so it's a win

Date of experience: October 8, 2024
CustomerService -. JustFlowers Rep
7 months ago

Matthew, we are here to help. Please e-mail photos of what was received to service@justflowers.com

Missouri
1 review
0 helpful votes
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Perfect
December 13, 2024

Get Well gift for 9-year-old. Well received. Her mom said she was so happy that she cried

Date of experience: December 6, 2024
Nevada
1 review
0 helpful votes
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I was not notified when my gift was delivered. Then, I saw a picture of the floral basket sitting on her table. I paid for the largest upgrade, it did not match my expectations.

Date of experience: October 28, 2024
CustomerService -. JustFlowers Rep
6 months ago

Rose, we are here to help. Please e-mail a photo of what was received to service@justflowers.com.

Oklahoma
1 review
0 helpful votes
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Worst customer service in a long time
October 22, 2024

I placed my order online since calling and trying to place an order on the phone wasn't successful. After I placed the order I received an email and call that I owed another $12 and since Just Flowers authorized the extra expense on my behalf without consulting me I couldn't cancel the order and was forced to spend over what I had set aside for this purchase. I will never use Just Flowers again.

Date of experience: October 22, 2024
California
1 review
0 helpful votes
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Beautiful but…..
August 14, 2024

I wish I had received notification from you when the flowers were delivered. The arrangement was left at the front door. The family didn't use that door so they weren't found until later. If I had been notified at the time of delivery, I could have called the family to make sure they had found them.
The arrangement was beautiful, though.

Date of experience: August 14, 2024
Arizona
1 review
0 helpful votes
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Everything was right
November 14, 2024

What I ordered was delivered on time and was beautiful. The price was good and the shipping was easy.

Date of experience: November 14, 2024
Texas
1 review
0 helpful votes
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Jenni
December 6, 2024

Easy to order. Great service. The flower arrangement was beautiful!

Date of experience: November 30, 2024
Washington
1 review
0 helpful votes
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Quick n easy
November 4, 2024

On time delivery. Web site was easy to navigate. Very helpful customer service when I was trying to track the status of my order.

Date of experience: November 4, 2024
Ohio
1 review
0 helpful votes
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Birthday Flowers
October 4, 2024

I ordered birthday flowers and they were delivered one day late due to the (Carolina) hurricane. They were nearly the same as pictured. Except for the vase which was the same color,but was not the nice one pictured.

Date of experience: October 4, 2024
CustomerService -. JustFlowers Rep
7 months ago

Rick, thank you for the feedback. Unfortunately, the container & arrangement may vary based on availability.

Israel
1 review
0 helpful votes
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Would choose a different company
October 12, 2024

It took too many follow up phone calls and emails to ensure delivery after the first delivery failed.
Poor customer service. Too much use of third parties. Go with a smaller company.

Date of experience: October 12, 2024
CustomerService -. JustFlowers Rep
7 months ago

Ellen, the Regency Grand at West Covina already confirmed receiving the flowers for Judy and we informed you of this as well.

Arizona
1 review
0 helpful votes
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What you missed!
October 31, 2024

I didn't get the $10 off of the cost I had coming to me and worst is I paid extra for express delivery yet it did not arrive till after 3 PM!,

Date of experience: October 31, 2024
CustomerService -. JustFlowers Rep
6 months ago

Shirley, we apologize for the problem you are experiencing with your order. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.

Florida
1 review
0 helpful votes
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Another great experience with Just Flowers!
October 4, 2024

We wanted to send a gift basket to a couple we have known for many years who celebrated their 60th Wedding Anniversary. The basket was simply spectacular and delivery was right on time.
I have been a customer for a number of years and have always been very satisfied with this company.

Date of experience: October 4, 2024
Florida
1 review
0 helpful votes
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Delivery
November 25, 2024

Delivered on time. There were no issues. Recipient received them.

Date of experience: November 25, 2024
California
1 review
0 helpful votes
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🦃
November 25, 2024

Perfect she thought they were beautiful
Would use them again

Date of experience: November 25, 2024
California
1 review
0 helpful votes
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HORRIBLE.
July 29, 2024

Wanted to send my daughter some flowers for helping me move and some flowers for my new house. Place both orders on line. They could not verify the order so it was never delivered, although they were able to charge my credit card. I wanted the flowers to my daughter so I phoned and placed the order, again they could not verify the order, so they never delivered the order. Three times? This is just bad business. I was never away from my phone for several day and at no time did anyone contact me.
Stay away from these people.

Date of experience: July 29, 2024
CustomerService -. JustFlowers Rep
9 months ago

Catherine Slater, please call us as soon as possible so we may process your order promptly.

We have some security concerns about your orders to Elisha Bradic. If you cannot reach us by phone, please e-mail us with a phone number at which we may reach you.

Your order is on hold until we speak to you over the phone.

Awaiting your response,

JUSTFLOWERS.COM
service@justflowers.com
Credit Card Department 800.583.1637 or 310.388.6844

Florida
1 review
0 helpful votes
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Bye, bye JustFlowers!
August 2, 2024

The flowers were delivered in a timely manner. That's the best I have to say. The 'bouquet' was miniscule! For the price [over $61.00], I am extremely disappointed and frankly, was embarrassed! I knew it wouldn't be the biggest but I ordered middle of the road size [$49.99] and was extremely frustrated when I saw it. They said the number of roses, etcetera but did NOT say how tiny they would be! I will NOT order from them again as this is the SECOND time I [and the recipient] were totally underwhelmed. My order number is *******.

Date of experience: August 2, 2024
CustomerService -. JustFlowers Rep
9 months ago

Deb C., we don't have an order on file for you. Would you please kindly remove this review.

Thank you

Minnesota
1 review
0 helpful votes
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Poor
October 10, 2024

Didn't follow thru on giving me the 10.00 promised for extra 30.00 charge over and above my order just because the florist who got it had a minimum order which was not on the website

Date of experience: October 10, 2024
CustomerService -. JustFlowers Rep
7 months ago

Denise, we have been trying to reach you by telephone. Please call us back at your soonest convenience.