JustFlowersReviews 5,808

**** THE PRICE YOU GET QUOTED IS A SCAM *******

I ordered flowers for same day delivery. And agreed to pay for the shipping and handling and same day service. They sent me an email saying they would have to charge me $10 more because they could not find a any business that could deliver close by.

I NEVER authorized the $10 charge and wanted to cancel my order. They said they had already delivered and I would have to authorize. I refused then they tried to negotiate to get me to pay $5 and then $3. I said no and they feel they can charge me anyway.

I ordered a bouquet exactly as the picture said, cotton candy, it 54.99 but for 10.00 more the bouquet would have more flowers. I then was up to 64.99 and they took 10.00 off but then charged 4.99 for express delivery (within 4 hours) but actually it was two days later, 3.99 handling and 16.98 for shipping or service. Total. 80.95. I would have even been happy if it had even looked similar to the photo and I was guaranteed the local florist had the flowers required for the bouquet. The bouquet had 4 roses, 2 lilys and some green, not even baby's breath. Whatever you do, do not order from these people. I called the credit card company and I am refusing to pay for this.

I wish I could give them a ZERO! I received an email that the flowers hadn't been delivered (it wasn't even attempted there was no note left). I called the next day to ask which local florist they had used so my dad could go pick up the flowers for my mom. They wouldn't tell me but said they'd call the local florist, see if it was OK, and call me RIGHT BACK. (no call for the next hour, I have call waiting) While waiting I started calling all the florists around my parents area and located the local florist myself. She couldn't have been nicer and went way out of her way to track down what had happened. I had ordered white daisies and the florist didn't have white in so she had asked justflowers to call me for an OK to substitute. They finally got a call back at 4:30 PM saying it they had recieved an OK. That's clearly too late for delivery yet that day and THEY NEVER CALLED ME to ask about the substitution at all. They had both my home and cell numbers so I was available all day. I double checked. No messages or missed calls on either phone. SO JUSTFLOWERS CANCELLED MY ORDER! I demanded a complete refund from justflowers and ordered directly from the local florist. I will never use a national florist system again but find local florists on yellowpages.com. The local ones have a business reputation to uphold and care about customer service.

DO NOT USE THEM! I WILL NEVER ORDER FROM THEM AGAIN. NOT ONLY DID THEY DELIVER HALF OF MY ORDER, THEY GAVE ME THE WRONG FLOWERS. I CALLED THEM BACK, AND EXPLAINED I RECIEVED THE WRONG FLOWERS, WAS MISSING ANOTHER SET OF FLOWERS AND BALLOONS. THEY APOLOGIZED AND SAID THEY WOULD FIX IT. THEN THEY CALLED ME BACK AND SAID THEY DIDNT HAVE THE RIGHT FLOWERS OR ANY MORE BASKETS SO THEY ARE GOING TO USE A VASE INSTEAD. I TOLD THEM THAT WAS NOT OK. THEN THEY HUNG UP! I CALLED BACK AGAIN, EXPLAINED THE SITUATION, AND THE WOMAN I TALKED TO SAID SHE THOUGHT IT WOULD LOOK OK. FIRST OFF I DIDNT ASK HER OPINION I WANTED MY ORDER FIXED. I ORDERED SPECIFIC FLOWERS AND BALLOONS FOR MY PARENTS ANNIVERSARY DINNER AND EXPLAINED THAT ONE BASKET AND ONE VASE FULL OF FLOWERS THAT WERE NOT WHAT I ORDERED ARE NOT OKAY AT ALL. HOW ON EARTH IS THAT OKAY TO HAVE ONE BASKET ON ONE END OF THEIR ANNIVERSARY DINNER AND ONE VASE?! THIS IS THERE ANNIVERSARY! I TOLD THEM TO FIX MY ORDER OR REFUND MY MONEY RIGHT AWAY, THEN I WAS PUT ON HOLD FOR OVER 30 MINUTES. FINALLY I ASKED TO TALK TO A MANAGER AND WAS PUT ON HOLD FOR ANOTHER 30 MINUTES. I WILL NEVER ORDER FROM THEM AGAIN. THEN THEY HUNG UP ON ME WHEN I WAS PUT ON HOLD AND WAITED FOR THE MANAGER! I CALLED BACK AGAIN TO TALK TO A MANAGER AND WAS HUNG UP ON AGAIN! I'M NOW ON HOLD TO GET A REFUND FOR OVER 30 MINUTES AGAIN! TERRIBLE HORRIBLE EXPERIENCE.

False Advertising - This site was very misleading. They told me that my package would be delivered on sunday. So sunday comes and I call because the package hasnt arrived to my mother in laws house yet. Keep in mind, this is her birthday suprise. The key is to deliver it ON HER BIRTHDAY. I call the company and this lady tells me that the florist isnt opened on sunday. What kind of bs is that. She tells me they will deliver the next day and have an apology note intacted to it. I wouldnt recommend this site to anyone. Pure Garbage with unprofessional work!