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Richard P.

2
Level 2 Contributor
Houston, United States

Contributor Level

Total Points
442

5 Reviews by Richard

  • LovelyWholesale

2/19/21

Recieved my Blue Angels "Citizen" watch today. All Photos on web show it being a Citizen watch. Clearly marked on front and back. Watch shows up and it is a complete piece of junk. It is not marked front or back with the name citizen and in fact the back of the watch is completly blank. It has no markings of any kind. DO NOT ORDER THIS WATCH! COMPLETE SCAM.

Products used:
None

Service
Value
Shipping
Returns
Quality
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Lovely W. – LovelyWholesale Rep

Hello dear customer,
Thanks for shopping with lovelywholesale, we are deeply sorry for the inconvenience caused for you during the Covid-19 time.
Could you please send your order information by submitting a ticket or sending a email to us? We will check it for you and solve your issues soon.
Ticket link: https://www.lovelywholesale.com/support.php
Email address: order@lovelywholesale.com
Best Regards
LovelyWholesale Customer Service

  • Tire Rack

10/22/20
Verified site experience
  • Walmart

11/4/19

Ordered 2 adult tricycles a larger seat to accommodate the wife and 2 sets of headlights with tail lights.
We received everything quickly but never got the headlights. Tracking shows they were delivered to some other state. Walmart isn't putting their best foot fwd and helping us. Hey if they need 40 dollars that bad...

  • CARiD

10/30/19

This is long but please read it all the way through. It may give you tips to save you a lot of trouble, especially if your ordering wheels for a truck or SUV.

After realizing there was a problem with my order I called Carid and they refused to let me talk to a manager. The sales people speak perfect English, the people who handle customer concerns after the sale have little grasp of English and are purposefully hard to communicate with. This is a tactic designed to leave the customer feeling confused and gives company the excuse that you just didn't understand what they told you. I've worked in the customer service field and have seen this numerous times.

Carid uses bait and switch sales tactics. I ordered wheels that according to they're system fit my vehicle. You'll note that if you use their shop by vehicle feature, it says "guaranteed fitment". I paid $601 for the set of 4 wheels, and locking lug nuts. The next day I was told by my salesman, Kevin, at extension 8931, that the wheels I ordered were not load rated for my vehicle, so, "they were unable to ship them to me". Kevin then found a set that looked approximately the same as to the ones I ordered but were $216 more expensive. Hence the bait and switch. In my opinion this additional cost should of been covered by Carid under their "Fitment Guarantee". Anyway, I paid the additional amount and was told they would be shipped in two days. Today they informed me that the wheels that DIDN'T fit were mistakenly shipped so I would have to wait until they arrived, ship them back at my expense and then they would ship the correct wheels. (Keep in mind they already have my money so I'm in a bad position here.) I spent over 2 hours on the phone and was passed from CSR to CSR, all the while asking to speak to a manager. I was told time and time again that there was no manager to speak to, that they in fact did not do that. Finally out of pure frustration I cancelled my order. They told me I would have to wait till the set of wheels they sent by mistake, the ones the sales person told me were never shipped in the first place, were sent back to them, once again at my expense, before I would be refunded the $817 I have paid! After I calmed down, (I was on the verge of cussing them out), I called back and spoke with a CSR I could somewhat understand, and after about 20 minutes was told that it was the manufacturers mistake that the wrong wheels were shipped and that they would pay the return shipping. At this point all I really know is I'm going to have to load these wheels in my truck, haul them to, and into, the local UPS store, ship them back, perhaps at my own expense and then wait till they receive them to get a refund. All of this being caused by a mistake made by CarID. I've not once been apologized to, offered a discount or any kind of perk to make up for my inconvenience. To add insult to injury before I found out about this mistake I ordered another product from them. I thought about cancelling it but am afraid if I do, that money will also end up in limbo too! To sum this up, I dont, wont and cannot recommend that anyone purchase anything from this company. They may in fact be a great company to do business with but their wheel matching system does not work because it does not take the load rating of the wheels into consideration and their "fitment guarantee" isn't worth the paper its written on if that "guarantee" doesn't even cover return shipping. And worst of all, the level of customer service given is the worst I've ever seen in the last 50 years. The fact that they use people who have communication problems because of their language issues to provide customer service says it all. In my opinion nobody should ever use this company. Today is October 30th, 2019. I will update this review as soon as this matter is concluded. I'll post whether or not I had to pay return shipping or if I received a full refund, but as I said, at this point it is my opinion that your should take your business elsewhere. My sales representative was Kevin at extension 8931 who has failed to return my messages.
11/4/2019 Received message from whomever responds to reviews asking me for the order number so they could correct the problem. Responded as requested.
Spoke with a rep this morning and am now being told that since they rerouted my order back to the shipper my money is being held until the shipper receives it, inspects it and verify that it is in good condition. Since the wheels have never been in my possession and carid said they shouldn't have been shipped in the first place why is my money being held? Suppose they wheels are damaged during shipping. Does this mean my money will be held while the dispute between the shipper and Carid goes on? And if they cant resolve it do I now own a incorrect for my vehicle set of wheels located in another state? This is turning into a nightmare Talk about a company with no common sense. No regard for the customer and only loyalty to themselves! I guess I'm going to have to dispute the charges to my credit card company and let them resolve it. I was told this morning that my money would be credited back to my account by Tuesday. I somehow doubt it. Stay tuned for another installment of, "The Adventures of Ganked by Carid Man"
Never trust a drop shipper!
11/5/19 Called them today and they said my money would be returned within 24 to 48 hours. My money was in fact returned today. I will say this, if you decide to order from them, do it over the phone. Dont do it online. The app that fits wheels to your vehicle doe's not take all parameters of the vehicle into consideration. I've raised my score from one star to three because while I don't agree with the policy of holding the customers money hostage because they made a mistake, they did do what they said they would do and return my money,
8/6/19 Decided to take another chance and order another set of wheels. Called in this time and spoke with a CSR and choose a set of wheels and had him verify that they would fit my vehicle and were load rated for it. He said all is well and they would work perfectly. He sent me an email to order them on so we could pay for them with Paypal credit and I had just opened it about 20 minutes later and was getting ready to order them when I decided to call in and have another CSR verify they would fit. Guess what, they wouldn't. They were not load rated for my truck. Had I bought them this whole nightmare would of started all over again. Stay away from these people. They have no idea what they are doing. Lowering my rating back to one star!

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Carid C. – CARiD Rep

Dear Richard,

We are very sorry to know about your negative experience and multiple inconveniences incurred. Your frustration is completely understandable. We would like to fix the issue as soon as possible.

Please, email me with your order number at jena.ra@carid.com, so I could look deeper into this issue.
I will check if we can cover return shipping and will do my best to facilitate the refund process.

I would also like to offer you compensation due to this issue.

Looking forward to your answer.

Sincerely, Voice of Client Department at CARiD

  • JustFlowers

5/13/19

Didn't deliver to funeral. Called us the day after the funeral and said the funeral home was outside their delivery area. Offered no apology no comps and said 10 days to get a refund. We were totally embarrassed.
Update, Our money was returned. It only took 14 days and 4 phone calls. In my opinion you should stay away from this business.
Just realized I never updated this review.
After going through all of this about 10 days after they refunded my money, We got a phone call from the florist that had been sent the order and they claimed that they had actually delivered the flowers to the funeral and we would have to pay them directly!. I called the family of the friend who died and made sure they had not received them, then called the funeral home a verified the same thing. I called the florist and told them they were incorrect. The lady I was speaking with became abusive so I told her to take it up with Justflowers. She said that they were crooks just like me and would not pay her either. I received several phone calls from them over the next few weeks till I finally told her what I would do if she ever called me again. She slammed down the phone after calling me a filthy name and I haven't heard from them since. Just stay away from this company.

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CustomerService -. – JustFlowers Rep

Richard P., we are here to help. Can you please provide your order number?

Richard Has Earned 2 Votes

Richard P.'s review of JustFlowers earned a Very Helpful vote

Richard P.'s review of CARiD earned a Very Helpful vote

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