The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
This is very poor quality the web pictures make the clothes look really great, but So disappointed very Thin material way to small even though it said 4 XX on the label I'm a 14/16 wouldn't touch me not worth the trouble sending it back, But very cheap would cost £1.00 to make Don't bother.
Ordered a dress in size 12 which on the picture was a loose fit which I assumed would be a nice cool dress for summer. The dress when it arrived was much too small and totally flattened my chest. On requesting a return I was advised that the item should be returned to China at my own expense and even then a refund was not guaranteed. I decided to accept the 15% cash refund rather than fork out even more money and maybe out of pocket even more. I wish I had read the reviews on here before ordering as it is just not worth the risk of something being unsuitable and not being able to return easily. One of the advantages for me of ordering online is the ability to return an item easily for refund. I do however, accept responsibility for not reading the returns procedure. I have paid for my mistake and will be more careful in future. Learn from my mistake.
Sorry for the inconvenience caused.We will try our best to improve our service and provide you the better shopping experience.
I ordered express with express shipping... still waiting... Was supposed to only take 5 days. Quite disappointed
Please people stay away from this dirty junk sold by crooks masquerading as "Just Fashion". They need to go to prison
Sorry to hear that.We will try our best to improve our service and provide you the better shopping experience.
Just got my 2 cardigans, they dont look like in pics at all, very poor quality, went straight to the bin as I would never wear sth so ugly. Reading reviews it makes no sense to spend more money to get a refund as its not guaranteed. Got a quite an expensive lesson to read reviews about a company before ordering anything first. The 5 star reviews must have been written by justfashion (fashion?) themselves. They are con artists, scammers, should be banned from trading worthless $#*!. Pictures are of completely different stuff to deceive customers. Dont buy, dont let them deceive more people. Beware as they trade under different names on different websites too. Hope these bastards will rot in prison one day.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.We will try our best to improve our service and provide you the better shopping experience.
I came across this site on my Face book page, I order some items on January 29th 2019, they charge my card same day knowing that they did not have the items in stock.
Sorry for the inconvenience caused.We will try our best to improve our service and provide you the better shopping experience.
Ordered all sizes too small. Jeans were to be 35 inch waist. 32 inch when received, they were floods not like described. Button hole still stitched up. Complained. They said to return, I had to pay shipping to China. Even though it was their mistake. Finally they said they would give me 25% off jeans. So $30.00 jeans now $23.00. Can't wear. I don't even give them 1star. Never again. The company is located in Markham, Ontario. Gives Ontario a bad rep, which is sad.
Sorry for the inconvenience caused.We will try our best to improve our service and provide you the better shopping experience.
I believe these people operate more than one site under different names. None of which can be trusted. One is called Berrylook. Their clothing looks so nice and the prices are amazing, but you WILL be disappointed. I purchased a dress pictured as SLEEVELESS in a size large as reviews said they run extremely small. What I received was a LONG SLEEVE dress in a size that would fit a 12 year old. Upon trying to contact customer service, I quickly learned that I had been taken. No phone number to be found on the site and no response to email. Ordered a dress from same site, different name and received (2) of the same dress, same size, same color. I then realized that they had advertised a sale, buy one get one at half off. I wanted only one dress but ended up with two and they charged for it too! Please do yourself a favor, believe the bad reviews here and stay away. By the way, the quality of those two dresses is questionable.
Sorry for the inconvenience caused. Please send us your order numbers so that we can handle the issue in proper manner.
I have never seen such terrible customer service. When I received my shoes, one of them had a noticeable hole in it. It took several days to get a response. I was told to send pics of the hole, which I did, and then was told I could return the shoes, at my cost, to China, very expensive. They said it would take a long time and be too expensive so they offered to give me a 15percent cash refund. I said ok and never got it. It has been a month and a half!
Sorry for the inconvenience caused. Please send us your order number so that we can check it for you.
I bought a dress and it was supposed to be XL, well, it would have fitted a child of about 10. I sent the dress back and paid postage, THEN you sent it back to me. You are nothing but RIP OFF MERCHANTS and I advise anyone to be wary of buying from you. I have since sent the dress to my local Hospice Shop.
BE VERY AWARE OF THIS COMPANY.
The picture below is NOT of the dress as I said it is at the Hospice Shop and if I had not put a picture it would not let me put this review.
Sorry for the inconvenience caused.We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.We will try our best to improve our service and provide you the better shopping experience.
I WANT MY $#*! YOU RIP OFF COMPANY> YOU STEAL FROM PEOPLE KEEP THERE CLOTHES THE WORST EVER> I AM GOING TO PUT YOU ON EVRY SITE I ORDER FROM YOU DONT DESVERE ONE STAR BUT IT WONT LET YOU PROCEED
Sorry to hear that.We will try our best to improve our service and provide you the better shopping experience.
I ordered 3 dresses from just fashion now in April 2018, they didn't arrive until June.
The quality was poor & the sizing was wrong so I followed the company's return policy & at my own expense returned the items to China & waited for my refund.
I am still waiting.
I corresponded with them be email on many occasions but they said they had not received the returned items & until they did I would not get my money back.
I finally contacted PayPal as I had paid through them but even with their help, no joy.
Then in September 2018, the parcels were returned back to me! Literally in the same week I was diagnosed with Cancer and I gave up trying to get my money back.
I have finished my treatment & surgery now & have been given the all clear so I am now determined to continue my mission to get this scam made aware of so other people don't loose money as I have.
I believe they use photographs from another site & only when they receive an order do they make the clothes which would explain the delay in receiving items & the poor quality & sizing.
I will now try to contact my credit card company & also a consumer tv programme.
Sorry for the inconvenience caused. Please send us your order number so that we can check it for you. Once we receive your return package successfully, we will process the refund to you.
This is the worst experience I have ever had with a company, the boots I ordered are complete junk, you would have to pay me to wear this garbage, very very cheaply made, and when I requested a return label they would not respond to any of my emails, until they finally did and said it was to late and they wont send me a label, so $#*! this company. Its complete junk
Items can be returned within 15 days since delivery date (except for final sale items and swimsuits). We have to follow our return policy, hope for your understanding.
Stay away and save your money! Their pictures mislead you into thinking that you will get a fabulous dress/blouse/purse because of how wonderful the model looks. Even if you had the body like the model, the clothes that you receive will not fit or look good because they are made with such inferior fabrics - NOT linen, cotton, or silk.
They should be charged with false advertising and closed down because they lie and don't refund your money. PayPal backs them up. I am so disappointed but only have myself to blame for believing that I was getting quality merchandise at bargain prices from a reputable company without checking reviews first.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.We will try our best to improve our service and provide you the better shopping experience.
I bought 5 items in this china site, one of them was not delivered. And rest of 4 items are not worthy of any money. I tried to return. They are supposed to give a return label and address. But they don't. For my several E-mail requests, they keep sending same automated email telling same thing
" if you want return, you should email us for return label within 7day " Phone number they offered doesn't answer at all.
It's a scam. They sell garbage. And it's impossible to return and get money back
Sorry to make you dissatisfied with our products. For returns, you can email us to send you a return label. Thank you for your understanding.
My wife purchased some cheap shoes on line, without us knowing that they came from China, which is fine by me except that the goods reached us after 2 months after ordering, poor quality and the size 37 I ordered (US and Europeans standards) was the Chinese one: too small, my wife can't use them.
We complained and asked for refund: they said I should send them back to China at our costs, exceeding the price we paid for the shoes, so this is fraud! Never again and I wish I had seen your reviews before.
For returns, please refer to our return policy. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Avoid this company: poor and cheapest quality, doesn't match the pictures,
Company located in China, you never get your money back!
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Their site and products look good but BEWARE! They do not tell you they are a China based company - get ready to pay a HEFTY price should you want to return an item... and most likely you will wish you had checked reviews prior to ordering anything from them! I thought a pair of shoes that looked comfy and cute & great price... but just horrible, nothing like the photo, stiff, boxy and BAD chemical smell. Luckily I didn't pay alot for them as the return fee would have been about the same as price I paid for these 'things they call shoes'. Just DON'T buy. Period!
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
The reviews on their website site are suspicious... everyone giving 5 stars say stuff like "good colors, fit well, travel well, love it" & "the neighbors love it too" These are reviews of shoes! Who call a pair of shoes "it?" The "neighbors?" Bizarre!
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Im blaming PayPal as well for working with this company to take peoples money... what the heck is this world coming too... SCAM stay away... I wish I would have seen these reviews before I purchased... but Im glad I am not the only one feeling horrible about the purchase I made... and I still have NOT received my order yet either...
You have not received your order yet? You can email our customer service center. We will help you solve your problem.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
Sorry for the inconvenience caused.If you want full refund, please follow the instruction that we emailed you to arrange your return.