Rubbish company, I received a completely different item to the one I ordered which I return straight away but they continued to say they hadn't received it in China when I had the proof that they HAD received it. The emails went back and forth for 3 months and they continued to send a standard email saying the same thing, each time I emailed them. Royal Mail confirmed receipt to me and read all the emails and then refunded me in full. THIS COMPANY IS SCAMMING PEOPLE
I tried to add these to the App but I couldn't find them. I had to delete the app it's just too small for me to see and you can't search. Product arrives in a reasonable amount of time.
Didn't want to spend this much but just loved so many tops. Wish delivery was faster like maybe from a warehouse in Canada.
Great easy to use site. Just maybe a tracking link that's easier to use.
Like the clothes but a little concerned about sizing and being overseas-was pleased with sizes-I normally wear 1x and ordered 3x and could have gone to 4x but still fit ok
I was not happy with the way you made contact with me. First of all I had to no idea that JUSTFASHIONNOW wa part of Tanjay. The clothes are nice but I was disappointed with the fabric. I have bought many items from Tanjay and was always happy with them.
You have nice selection of clothes... Some of them are too young for me but I love many of them.
Oredered 2 items--a top and a dress. The dress in the picture showed scallops around the neck. The dress I received has no scallops. Very slow receiving items. Took almost a month to receive them.
The style of this dress is really cute--unfortunately it should be lined. You can see right through it and that makes it unwearable without a slip. That defeats the whole point of a summer dress!
Super simple and efficient. Nice style. Shipping cost too high!
I really liked the experience when ordering my sister's dress. I wanted to surprise him. I am willing to buy another dress for me, the dress is amazing. My sister loves it and I couldn't be happier.
Scrolling through the shop was easy.
Purchasing the right size was ok using their size chart. But I found the fabric wasn't as nice as described. The tops were all kinda tight.
The dress didnt fit. Didnt look like the one online. Had to mail back to China which cost $28.00. Never had such a problem with an order & had to send picture of the dress on me!
Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department.
As our products are shipped from our fulfillment center in China so the return country is also China. We are currently working to resolve the issue to own our overseas return warehouse and also improve our products.
If you have any problems, feel free to contact us via email or online chat
Spent unnecessary time trying to get order placed correctly. Placement of Order #*** in the amount of $**** was successful. Signed out, returned to email & find same products with DIFFERENT CODE for LOWER PRICE. I am in the process of re-placing my first order for the different code & lower price (duh)!
IF I HAVE NOW PLACED A 2ND ORDER - ***PLEASE CANCEL THE FIRST ORDER ### and KEEP 2nd order ####***
This necessity of placing the same order twice to get the better price is ridiculous! Numerous [saved] emails back & forth later...
We apologize that you didn't have a good shopping experience with us.We do hope you could have a better shopping experience and will try our best to improving our products and services.
Spent unnecessary time trying to get order placed correctly. Placement of Order #HBC02843267 in the amount of $97.68 successful. Signed out, returned to email & find same products with DIFFERENT CODE for LOWER PRICE. I am in the process of re-placing my first order for the different code & lower price (duh)!
IF I HAVE NOW PLACED A 2ND ORDER - ***PLEASE CANCEL THE FIRST ORDER #HBC02843267 and KEEP 2nd order #HBC02843284***
This necessity of placing the same order twice to get the better price is ridiculous!
Love the choices. Thanks. Some were a bad fit. Would not exchange sizes. Return was to a China address. Cost too much to return. Told to try an alter garmet to fit.
Size of items from different designers differ. Sorry that they did not fit your body shape.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
There is a lot to choose from. It's hard to decide. The bustline sizes vary. I ordered a dress the was unflattering and it was too expensive to return.
The site is very easy to use. The fit was a little tight. Takes quite a while to get to Oregon.
I am so satisfied with your interent clothing sales service that I highly recommend it to everyone, I will be back for future occasions when I need a nice outfit at a good price.
It was quick and easy to choose items and I liked that I could use PayPal. What I didn't like unfortunately, was the sizing was way off and the quality was not good,
Ok so far. I'm curious to see the quality of the product because I'm suspicious that the immagine shows different quality than the real one. I already experienced that shopping at the same site
I have received one order so far from Just Fashion and the items were not exactly what I was expecting but good enough to keep and the prices are good.
I received an email with a discount code that wasn't honored.
I ordered clothing from them over a month ago and STILL have not received my order. I write to them and they just keep giving me a shipping date. AWFUL
Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
I was not trying to use my credit card for Just Fashion but WAS trying to use my JC Penney care and the charge would not go throughj.
Thought I was ordering from JC Penney and was not so don't plan to shop Just Fashion again.
Thank you for your feedback. We are Justfashionnow, not JC Penney. Your order was delivered.
If you have questions about your order, please contact us by email at support@justfashionnow.com or by chat online. Stay safe and have a good day!
I was not trying to use my credit card for Just Fashion but WAS trying to use my JC Penney care and the charge would not go throughj.
Cheaply made products and when you want to return them they suddenly tell you it has to go back to China for a return! The cost of the return is more than the cost of the product. What a bunch of SHYSTERS! Then they offer 15% refund in lieu of mailing back to China. DON'T BUY FROM THEM EVER!
We apologize that you did not have a good shopping experience with us. We hope you could have a better shopping experience and will try our best to improve our products and services.
Please don't hesitate to contact us by email or chat if you have got any question. Hope we can find a better solution for this case.
I put One star because you can not put - stars, thank you to American express for their help. They have nice pictures and cool politic! Nothing is true from their clothes to their custumers sevices.
Sorry for the inconvenience caused.We will try our best to improve our service and provide you the better shopping experience.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 2.9 stars from 11,454 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JustFashionNow most frequently mention poor quality, return policy and credit card. JustFashionNow ranks 6th among Women's Clothing sites.
Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address.