I'm so lucky to find this boutique online, I could easily have rejected my order. I asked for a dress with the wrong size and size and when I went to reorder, it had risen in price. They allowed me to repurchase the upper part at the original price. I can't wait to continue shopping here, their outfits are amazing and they also make you look good.
I made a large order however a couple of my items was not delivered. The only response I would get was "it shows it was delivered". I live in a rural area in a small town so there are no neighbors and we know the person that delivers packages. So I was charged for two shirts I did not get and could not get help with my purchase. I would not recommend ordering because this could happen to someone else in a larger amount than mine.
I bought a size M long sleeve dress online here, but I could still buy a larger number because the shape is small! Like the product, it is not necessary for me to have this seam in the middle, but most of all I am happy with my purchase.
I bought three ideas from them back on March 16 and still haven't receives the shoes I order. Its been 1 month. I emailed so many times but they DONT respond. The clothes are cheap. Don't waste your money... One word Scam! Whatever you do Don't order with them...
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Sizing hard to estimate in US sizes. The dress in cm had to be converted to inches, and then the size didn't match the "USA sizes." Neither dress fit. It's very hard and time consuming to try to communicate with seller and to return a product. I kept one blouse and returned two dresses. I have not yet been informed of the arrival of my second return, but I assume it's been received by now. I look forward to seeing that I've been reimbursed for my costs. I shouldered the delivery cost, which was considerable.
Great online boutique for clothes! I can't believe how cheap it is! I fell in love with a lot of designs here, but now that I've been home so long without going out because of the pandemic, this site means that I can still buy the things I love.
I ordered a stack of stuff that I urgently needed but reserved delivery for the wrong day! Oh no! I wrote and spoke to a service representative, who was great, friendly and fixed me in no time. I thought out loud, "That was easy!" Phew! Disaster averted. Thank you!
I am delighted with this website, the courier company had delivered my package to someone else. I sent him an email and without putting any problem directly, I made a credit in my client's space to reorder. They are wonderful! This says a lot about the excellent online service.
Just got another sweater today and I have not ordered since July! Its a duplicate. Tried to return past items and they wrote there is a restock charge and maybe customs will also add a charge and I pay freight but they will reimburse me 15% of my cost. Really? Is this legal?
For 15% i will donate them to Goodwill. Oh and 2 of my items came wrong size. So I am very disgusted and will call my credit card company to see if they can help.
I will not ever buy from them again.
Great! Looking forward to ordering things from you in the future. My only disappointment was that the dress took so long to get to me. Luckily, it's lighter fabric will work best in spring or summer anyway.
Extremely reliable service! Always a high quality product and the website is easy! I live in a rural area and this boutique delivers faster than any other online retailer I have used. I buy from them regularly.
Selecting size was difficult. Must return 2 items for size, but an approval from JustFashion to return them is required before they provide me with the item return address. Most stretchy items fit; cotton blends did not. Items appear much more beautiful in pictures, but I still like the pretty designs. I could find better quality in any store fore the money, but JustFashion items are pretty designs. Shipping took 22 days to receive.
Our representative has contacted you by email, please check our inbox or spambox. Hope we can find a better solution for this case.
Sizes are not uniform and do not compare to American sizes. Overall, the items I previously purchased fit except for 3 out of 7. I wore a top today and received some compliments. These clothes are pretty. I'm looking forward to receiving the items I bought today. It took 22 days to receive my last purchase.
I ordered two dresses from them. The delivery was on time and I got both dresses at cheap price.the dresses are very designer and in good condition.so j really recommend that to all for their quality services
I am really glad that not only did they solve my problem... but they also understood the urgency of my order and helped me. The staff was very kind. Sometimes it's best not to read negative reviews...
I am very satisfied with the online purchasing process and how I was treated. They do a great job answering questions and they really educate you especially so that you can make informed decisions about their products.
I ordered two pairs of shoes from this company. They were supposed to arrive in 10 days but it took 6 WEEKS. When they arrived, despite the fact that they were both supposedly a size 9, one pair was big enough to fit two feet in each shoe and the other pair was too small.
When I contacted the company about returning them, they didn't respond for a week (despite the fact that their own policy says they will respond in 48 hours) and they said that I would have to pay to ship them to China which would cost over $30 in order to get my money back - even though they clearly sent the wrong size shoes.
Never, ever, ever order from this company!
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Some companies on the Internet vary the product or do not ship it. But this online boutique quickly solves problems, apart from the fact that all their clothes are great, especially the dresses... I love them all!
Exactly as on the web, the colors correspond, the sizes are consistent. The only bad thing is that when placing an order from another country the shipment has taken longer than I expected, but not so much.
Do not order from this group. In February I ordered a pair of shoes, white pants, a shopping bag and a dress. I received the shoes at the end of March - two left shoes. I've sent them 3 emails and they've asked for photos and other info which I've sent then - and have not received any message other that they received my message. Last week (April now - about 2 months after my order) I received the pants I ordered. They were beige, I ordered white and the material is horrible - I went through the same process as above and still haven't heard anything. The quality of the products, client service and refund policy are all bad. I will never again order a product from a group I am not familiar with. PS. I still haven't received the dress.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
For the item you have not received.
Could you please tell us your order number so that we can check it for you?
With your online boutique, I will never think, "I wish I had a different color." They offer some garments in other colors that still match the style and always have a great tone. It's fashion and style!
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 2.9 stars from 11,454 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JustFashionNow most frequently mention poor quality, return policy and credit card. JustFashionNow ranks 6th among Women's Clothing sites.
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