On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
You have to spend $100 to get free shipping. If you spend less, the shipping costs are outrageous - close to 50% of the purchase price! Also discounts that were applied and accepted can disappear when you go to pay.
The shipping is very expensive and really ups the bill, making the shopping experience a bit more painful!
Lots to look at and plenty to choose from! However, when my shirts arrived, they didn't look like the pictures shown. The colorful shirt had a zipper on it and if you zip it all the way up, your neck would have to be 6 inches around! Therefore, the zipper goes up to far and scratches my neck!
The pants were WAY ago big and I followed the size chart. Didn't like a few of the other things but contact said she didn't know how much customs would charge so I just took the 15% but won't order again. I need a good return policy.
I hope these lovely clothes, come. On insane issues, can't get my purchase,
I just hope I am happy with your clothing …
It was a lovely website, the clothing irresistible. Ordering was easy, getting it took a bit. The clothing looked nothing like the photos. The fabric was rough, uncomfortable to wear and looked frumpy. Nothing fit right. I wanted to return the whole order I was so disappointed.
Good prices and styles. Blouse is pretty but not exactly as pictured/expected. Fabric feels nice, says polyester but also suggests dry cleaning?
Everything looks very nice, hopefully everything will fit to what there measurements are on line
They have fun and nice clothes. The only big issue is that it took a month to get my clothes. They did fit which was good.
Fantastic quality, excellent designs, fashion awareness and good communication at all times. Highly recommended boutique!
Absolute rubbish nothing like the ones adverised went through pay pal claim got my postage and money back after 2 months
Dear customer,
Sorry that you are not satisfied with the items and our service. It would be helpful that if you can provide the related order number so that we can check the issue as well.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
When I used the coupon you said then you added the shipping charge turned out more expensive.
I referred my friend to buy from you, I never got the referral discount for my next shopping said in your Ad. No coupons available for me to use for my each order which makes me not happy.
Some clothing I ordered sometime I don't like or doesn't fit me, I never return or exchange from you.
I ordered a lot from you, I am your good customer.
Dear customer,
Please note that multiple discount can not be applied to the same order. And shipping cost of your order depends on the shipping distance and weight of the packages. We now provide free shipping service for orders reaching a certain amount (excluding pre sale items and final sale items) after the disount price.
So when your order amount is less than the certain amount you`ll be charged the shipping fee. Hope for your understanding.
Per checked, you have enjoyed discount and the free shipping of your order. You can also check your order and payment record.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
The cheapest clothes possible. If I could give this company a negative star - I would. Who deserves five stars is their photographer. They made the clothes look very appealing with interesting designs. When I got the package (relatively quickly, I have to be fair) - I could not believe how cheap the material was. I actually cannot wear any of the tops I bought outside of my house. I use them with my sweat pants to lay on the couch. I chose to keep them, because I am not willing to spend any effort or time or more money to return the clothes. Lesson learned, though. Never again. Waste of money!
Dear customer,
Sorry that you are not satisfied with the items. It would be helpful that if you can provide the order number to us so that we can check the issue as well.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Your prices are very good, but I will wait to see what the quality is like before I give you 5 stars. And if the quality is not good, then your rating will go way down. And I'm not overly pleased with your shipping charges on three light items which will come in one box or bag.
I decided to read the reviews " Thank you All for your honesty. I also decided to read the good ones "Fake!" They all pretty much use the same verbiage.! There's a few I found that were "identical" but with different names ". Lol. I had to double check myself before I sent this in. I couldn't believe it! " Reviews.io"
Dear customer,
What kind of issue that you met? Please note that we are an independent site.
Thank you for your feedback and sorry for the inconvenience. If you have placed order to us, kindly provide your order number so that we can check the related issue of your order.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
It fits well, and the price was very reasonable. I thought the material might have been a little thicker, more winterish. But I'll wear it sometime.
Bien excepté parfois le délai de livraison un peu long et quelque fois petites déceptions sur la matière du produit
Cher client,
Temps total = temps de traitement + temps d'expédition
Traitement des commandes: 4-7 jours ouvrables.
Pour plus de détails sur la livraison, vous pouvez vérifier ici: https://justfashionnow.com/information/Delivery
La date de livraison réelle doit être basée sur la situation réelle d'expédition. J'espère que tu comprends.
Désolé que vous n'êtes pas satisfait de l'article. Nous transmettrons vos commentaires aux services concernés et continuerons d'améliorer nos produits.
Merci pour vos commentaires et désolé pour la gêne occasionnée.
Vos commentaires sont très important pour nous.
Si vous rencontrez des problèmes, n'hésitez pas à nous contacter à support@justfashionnow.com
Bien excepté parfois le délai de livraison un peu long
Love shopping with you, thanks, but I can't get the size right.
Bought two items, same size. One fit fine, the other was huge. Because it was on sale, I could not return, or even exchange for a smaller size... just stuck with it.
First order. Liked merchandise. But not pleased it took a month to receive! I'll know next time.
Dear customer,
Total time = processing time + shipping time
Order Processing: 4-7 Business Days.
For more details of the delivery, you can check here: https://justfashionnow.com/information/Delivery
The actual delivered date should base on the real shipping situation. Hope for your understanding.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
Dear customer,
Shipping cost of your order depends on the shipping distance and weight of the packages. We now provide free shipping service for orders reaching $109 (excluding pre sale items and final sale items) after the disount price.
So when your order amount is less than the certain amount you`ll be charged the shipping fee. Hope for your understanding.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com