On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was quick and easy. I love the choices. Great use of colors. I agree. I will order again. Great prices.
I had no experience with JustFashionNnow before. I regret that I ordered that item.
But I am sure, that I will not order nothing from that company again>
This Company is a scam products do not look like amazing pictures. The sizes i ordered were not sent correctly. Clothes were cheap and terrible fabrics not true to size. The return policy is impossible. Yu have to make they say will provide warehouse to return to but never do respond with direcct answer. I returned to their shipping warehouse & they offered me a % refund,
ANOTHER CUSTOMER MENTIONED THIS IS A RICH CHINA MAN'S INVESTMENT SCAM COMPANY... DO NOT BUY UNLESS YOU LIKE CHEAP LOW CLASS CLOTHING THIS IS NOT FOR YOU
I CHATTED WITH CERIELA SHE WAS LESS THAN DISAPPOINTING AND NEVER RECEIVED A REFUND. RICH CHINA MAN BUSINESS WHO HATES USA. THEIR GOAL.
Dear customer,
Sorry that you are not satisfied with our items. It would be much helpful that if you can provide the related order number to us so that we can check the related issue as well.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Excellent service for selling very beautiful clothes on the internet, has quality clothes always with a special design that are difficult to find in a physical store.
I placed orders at the end of November hoping to receive the Christmas items BEFORE Christmas. One order arrived the first week of January. The other order didn't arrive at all. After dozens of emails all they would do is tell me to check with my post office. As far as the quality of the product, it was gross! I was looking for sweaters and received some kind of print on stretchy polyester. It was more suited as PJs than wearing to a Christmas Party. The shipping time was NOT reveled at the time I ordered. I would not have ordered had I known. The shipment coming from China was not reveled. I wouldn't have ordered had I known. THE WORST EXPERIANCE EVER! What I did receive has gone to Goodwill. SO DISGUSTED!
Dear customer,
Total time = processing time + shipping time
Order Processing: 4-7 Business Days.
For more details of the delivery, you can check here: https://justfashionnow.com/information/Delivery
The actual delivered date should base on the real shipping situation. Hope for your understanding.
Sorry that you are not satisfied with our items. It would be much helpful that if you can provide the related order number to us so that we can check the related issue as well.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Ok, just wish it didn't take so long to receive your item. Last time I ordered it took over a month. Please rush orders
Hard to do coupon. Kept rejecting it. Also said first time buyers get 20% off but would never let me use that coupon. Kinda a rip off
I was very frustrated purchasing items on your website. I put several items in my shopping Cart but had to leave. When I came back the cart was empty. I had to re-enter the items. I noticed the prices had changed, and most of them went up. Previously the subtotal was $163.32. I did this, not once, but several times. I almost never purchased because of this. This is why I only rated it as 2 stars. The photography on items was excellent, so I hope all items look and fit as good as they look.
Dear customer,
Did you logged in your account? The items would be saved in your cart if you logged in your account. Or we suggest that you can contact our customer service for help if you have any issue when ordering so that we can check and fix the issue at once.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
The web pages are not conducive to a pleasant shopping experience. The pages close and the information is lost, so I have to keep starting over.
Fun and Easy! However the products I reviewed were very poor quality. Zippers in the jackets were very hard to operate, and the jackets were awful. I will NOT wear that in public! Also, the web site will not let you return anything! No "Return" button on order page!
It's a hit and miss process. I've experienced more misses than hits.
1. Most important: This is a company based in CHINA, not the USA, so besides the onerous return policy (you must take pictures of the product and upload it onto their site-, i. E. you and how it does fit you), you MUST RETURN ALL ITEMS TO CHINA! That means that they will force you to pay the postage, custom fees/paperwork to send everything back TO CHINA.
2. What you receive is NOT what is pictured. The pictures look like they come from Vogue with quality material and what you get is like a cheap Kmart knock-off with poor quality material.
3.The sizes are small. Their size chart says one thing; however, the clothing that is sent is smaller, so while the clothing is marked as one size, the real size as it fits you is SMALLER. Even if you order larger sizes, it is still too tight. Forget it if you have a full chest size. I ordered 2 sizes larger because I had read that the sizes run small, and I figured that I could take them in.
3. This is an Asian company - not disclosed on their website - but you can see Asian characters that pop up on digital paperwork. This may be the root of the sizing issue.
4. There are numerous complaints against this company for these same reasons with the Better Business Bureau. See online.
5. Do not order from this company for any significant piece of clothing.
Dear customer,
Sorry that you are not satisfied with our items. It would be much helpful that if you can provide the related order number to us so that we can check the related issue as well.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Love the clothes! Thanks to the low prices I purchased 15 new tops for my sister for her birthday. She is beyond pleased. Very happy with fit and designs.
Delivery wait longer than anticipated. Should be quicker
Dear customer,
Sorry that you are not satisfied with the items.
Size of different items from different designer would be different.
For choose size. We recommend you use “Size chart “ to better determine your ideal size, because sizing varies between our items.
”Size Chart” with detailed product measurements is included on each product page.
Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
I like the range of shirts but would be happier if I received what I wanted
Disappointed - couldn't get my arms or head into dress, it was labelled size 22 but NO WAY was it a size 22, I have several dresses and tops sized 22 and they all fit really well hence I ordered size 22 from your size chart.
Very very long to receive order. Not sure if I will order again
Very happy but why are your shipping options so very, very expensive
Very happy Australian customer - will be back
Great looking clothes and very reasonably priced. Too many synthetic and polyester fabrics though - My advice... use more cottons and natural fibres.
Took forever to arrive and came in three different shipments.
Sizes run very small.
Quality iffy.
Style fantastic.
Return policy sucks.
Never order from here again.
Didn't realize the sizing but stuff awesome and I would definitely recommend the product overall you get what you choose
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
We`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
And sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at support@JustFashionNow.com or by chat online.
JustFashionNow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!