JustFabReviews 10,358

Cancelled my subscription twice. The first pair of boots that I got for just shipping were cute, but were basically made of cardboard and started falling apart after wearing them twice. I immediately canceled but was billed soon after anyway. Because I had the credit on the account to spend because of being billed, I went ahead and ordered a different pair of shoes because I didn't want to lose my money. Guess what, new boots, different style --same shoddy quality. I canceled again. That was in October. I've just been billed again out of the blue and that was three months ago.

Yes, I also called to end my VIP membership. Twice money was taken out of my account for two months AFTER I clicked to pass up those months. I ordered something I am still waiting for because I had credit from those months, but I called to cancel because I just can't afford to keep spending money every month and it seems too tricky to opt out each month, plus I have apparently two accounts - Just Fab and Shoe Dazzle. When I called, the young woman talked and talked to convince me to stay with the program. Quite frankly, I want out now. I guess I still have $10 credit which I either want reimbursed or I want to use it without having this membership so I can close it out. I have enjoyed the things I ordered, but I am basically a poor person and can't afford spending money this way on a regular basis. I don't appreciate how hard they made it to cancel my account.

The worst websit I have ever used. Placed an order over 3weeks ago and have not gotten my shoes. Not even a pair. Placed an order for 24 pairs. Have had to call them twice now. A message was just sent to my mail box by Hermes Parcle that my order has been sent back. And when I called the consultant was just telling me that 2 of the shoes I ordered for where not available. Can u imagine?. A mail would not be sent to me to tell me about it. I had to call them. This is so unfair and terrible customer service. Pease I need my shoe to be delivered. This is unacceptable

Beware of signing up for a JustFab account! Sure, their shoes are cute and they sometimes have intriguing promotions, but that's just how they lure you in. Once you create an account and are a "VIP" member, you're screwed. What they fail to advertise is that they keep your credit card on file and charge it EVERY month, even if you don't buy anything. They only give you like 4-5 days at the beginning of the month to "skip" being charged. Cancelling your account is ridiculously difficult. You call the number and it's generally foreign people (usually India) answering, poor English, and they give you the run around. And if you still have a "credit" on your account (the money they took from you) they don't give it back. Instead they give you some sort of e-gift card MONTHS later, that you need to reopen an account to even use. Absolutely terrible in every way. Save your money, go somewhere else!

I made the mistake of joining the VIP club and the first time I tried to cancel the person I spoke with convinced me not to. I forgot to skip the automatic charge a couple of months and had credits to spend. I had a difficult time finding anything I would actually wear and when I finally did, my order got lost! The customer service rep I chatted with wasn't at all apologetic and even stated he was giving me a "one time courtesy refund." How is it a courtesy to refund my money to me? Now I still have these store credits and I don't know what on earth I will spend them on.

I ordered two pairs of boots that I never received in the mail. They held an authorization hold as well as the payment amount double the cost until the authorization hold was released when the product shipped. Then I never received my boots! Went through this twice before I decided to cancel my account. I cancelled and was still billed the next month. Got a refund and cancelled with an agent via chat in January and here we are again in February and still billed and told my account is active. They will not escalate anything for you. They do not care. It is so hard to even get an answer out of these people.

Worst company I have ever dealt with! I was charged a bizarre amount of money for every month, which is insane because you cannot shop without signing up as a VIP. When I questioned store support about this, they were difficult with me and basically told me it was my fault! Like, I get it. It says in small print at the very bottom IF you check your account once in a while, but that is extremely grimy, and it should be advertised straightforward as you are signing up. I would give it 0 stars if I could.

Ive purchased from them once and it was enough to make me cancel my account. Ive signed up for their subscription mail so I would receive emails from them promoting the shoes and all that jazz. Their sneakers caught my attention one day so I decided to check out the website. Long story short, in the email, the sneakers I liked were around $30, on the website it was marked down to about $9.99 if I become a VIP (I didnt want to of course because I know I wont be purchasing shoes every month). The price was still the same on the webpage. Went to checkout (I had three items) and I saw that all of them were marked down (I was very happy because I thought I was getting a great bargain). I did the whole procedure ( enter address and add credit card info), lo and behold something insignificant located at the top right corner of the webpage caught my attention. It was a box already ticked that said I would join the VIP subscription. Like seriously! They are the first company (Ive ever shopped with) that has done that. If I pressed confirm they wouldve swipe that $39.95 (btw very expensive) every month without me even knowing. When I realized they ticked that box, thats not very noticeable, I unticked it and the sneakers I saw for $30 was now $50 something. I was very annoyed but I purchased two boots from them (one for myself and the other for my mom). Shipping process was good but I was disappointed with the quality and how it felt. I wont recommend this online store to anyone. First and last they will be getting my money. I didnt get my instyle magazine they said I would get.

Would give it zero stars if I could. I cannot tell you how unprofessional this company is. Ordered 4 paris of shoes and they all came in different sizes (9, 10, 6, 11) you name it. All four pairs were the incorrect size despite the order form (that was also in the box) saying the correct size. How do you screw up on an entire order... I do not know. It's like the warehouse didn't think "well this is odd". I called in expressing the issue (waited about 30 mins for someone to pick up) and the lady said she had placed the correct new order and that those shoes would be put on hold until I returned the wrong sized ones, which I did immediately. A little over a week later, I got an email saying that order was cancelled because they had sold out. I was obviously livid. They even had the audacity to give me store credit instead of a card refund. HAHA. Called them up just now. Cancelled the "VIP" membership and asked for a full refund. Lengthy, Unnecessary process. NEVER have had a worse retail experience. ABSOLUTELY AWFUL!