JustFabReviews 10,358

I purchased one item from JustFab and placed one order from Fabletics 3 years ago, and even after calling both companies after my purchases to take me off their "VIP list", both sites continued to charge me $39/mo each for the past 3 years. But surprisingly, after 3 years of not receiving any emails from JustFab/Fabletics, I received one last week stating I had a credit on my account. I called them regarding this matter, and was told that they continued to charge me for 3 years ($39/mo by JustFab and another $39/mo from Fabletics) and could only refund my money for 6 months and give me a credit on an electronic gift card. Seeing as they would not budge on giving me more of my money back I agreed to their minimal refund, and received an email w the electronic gift card. When I opened up my account on their website to use said gift card, they put me on their "VIP list" AGAIN and started to charge me AGAIN. This whole company is a scam. They rob of anyone who inputs their credit card information into their system even AFTER cancelling their memberships. Buyers beware!

They take your VIP membership charge every month of $39.95 BUT you have to call to use it. I had two credits for a total of $79.95 wanted to purchase a satchel and sandals for spring but it would only let me use one credit.
I called to cancel my membership and was told I have to call them to use both. Really!? My money you are holding. I don't think I need your permission to use them both.
So much for my girls secret midnight shopping spree.
No feeling special after this ordeal!

I signed up for the vip membership, but you have to remember to skip EVERY SINGLE MONTH OR they will charge your card on file for every month you don't skip. They give you what they call a "member credit". I forgot to skip two months, so I was expecting to be able to shop for something around $80, but it won't let you combine the credit and if there's already a sale on an item it still makes you have to pay, EVEN IF THE COMPANY HAS $80 OF YOUR MONEY. It's a total scam, don't get caught in it. Also, I bought a purse that looks nothing like the one they had on their site. Total rip off and cheap material.

There is a $40 membership fee per month just to buy for any product on line. Me and Six other women bought a pair of shoes for our bridesmaid dresses. For one, they are HORRIBLE shoes. They looked nothing like the picture and they are the MOST uncomfortable and cheaply build shoes I have ever had. After I bought these shoes I called their hot line and canceled my account so I would not get charged $40 per month any more. After I got my bank statement a few months later I saw that, despite me canceling my account and having phone proof of it, I had still been charged the $40 for four months. I talked to a representative for the company about this and all they could do was cancel my account and give me my money back as JustFab credit. I explained that I did not want anything to do with this website considering i have already canceled my account and this was an issue on their end not mine, but apparently that is not their problem and there is nothing they can do about it other then give me credit to the website. Two more of the bridesmaids also had this EXACT issue. This place is SUCH a SCAM!

Such a scam. Bought $10 shoes that I loved, but I was not aware that the VIP membership would charge me $39.95 a month (the email that let me know didn't even go to my primary inbox, so I didn't see it). I called to try canceling and was put on hold for an extended period of time, then the consultant kept trying to get me to stick with the VIP account by going on and on about the benefits. I finally managed to cancel it, but I am definitely not giving them my service again.

They have a few nice outfits, but most of the time you will not find what you are looking for. Do not, under any circumstances, sign up for the VIP membership. At is a scam and the only "privilege " you will get is $39.95 being taken out of your account, You have until the 5th of the month to skip the payment, but too often you will experience technical issues and it will seem like you skipped the month successfully until you see the charge on your bank.

I hate phone calls so when I need to talk to customer service, I'm so relieved to find non-calling options HOWEVER, they do not answer their other options (facebook and live chat). I spoke with someone on live chat who agreed to give me a refund and cancel my account, but that has not happened and it's been weeks. Whenever I try to use live chat again, I wait for hours with no luck. I also tried contacting facebook and they haven't answered my message even though they "typically reply within an hour." This is absolutely horrible customer service and the boots I bought months ago weren't even good quality. Poor products and poor customer service.

I unwittingly bought a pair of Just Fab shoes through a Wal Mart website. They arrived missing a buckle. When I took them back to Walmart I was told I had to return them to Just Fab (or Shoe Fab). They did not have a return label so I called the number on their invoice. I was told to enter the phone number (that they had on their invoice!) of my cell phone. When I did that I was told they could not find any record of me and to hold for the next available customer representative. I held on the phone for 30 minutes before finally hanging up. I tried the next day and the day after, with similar results. So I called Walmart customer service. They said they would send an email to these people but if I had not heard back in 48 hours, to call them (walmart) back. I did not hear back. So I called walmart and walmart said they are refunding my money and to just either keep the shoes or give them away. Walmart said it will resolve the matter directly with Shoe Fab. I made a strong recommendation to Walmart that they not do business with such a flaky company. I truly hope they don't continue doing business. Companies like this need to know that they cannot get away with scamming the American public.