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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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The company will make you sorry you ever bought from them- and I was a member for 6 months. Cheaply made products too often that are overpriced- bad customer service- uncomfortable and chemically treated jean- Items easily ruined with normal wear.
I have not been fully pleased with anything I have received, and when I tried to return- was not allowed or spent far too long on the phone attempting to only to be given credit.
You should be utterly ashamed of yourselves, you are deliberately praying on peoples desire to save a few pounds. Shame on you.
This site is terrible! The clothes are cheaply made. They sent me tshirts so then you could see through them and a pair of leggings with a hole in the seam. When you call them, they are NOT helpful. Don't waste your time!
Hello Amy,
We are very sorry to hear that you are dissatisfied with the quality of the item. We will be contacting you within 24-48 hours to help you further.
Best,
Sherry
Even when you cancel your account they still try to charge you for months after, when I called AGAIN and cancelled for the second time it took FOREVER. I don't know how many times I had to tell them to just cancel the damn account, I don't care how many "credits" I have.
Hello Emma,
We’re sorry to hear about what sounds like a frustrating experience. Our member services team will get in touch with you right away. Thanks!
Best,
Sherry
Technically this site is not a scam, but honey it sure is shady. I swear I will never again order from JustFab; sure they have nice shoes and stuff but girl just go to Aldo or something because it's not worth it. First of all, when I signed up I had no idea about their monthly charge. Also once I found out that they charge $40 a month, I realized you can put that towards items. The thing is though, to use the $40 credit, you have to spend more than $40, so you end up scrolling through the site searching for the cheapest thing you can find, to add to your order. Pretty much I did that once, and it turned out fine. Although recently, I clicked skip this month, and was still charged. I found a nice pair of shoes, and decided to put my credit towards them. Like I mentioned about having to pay more than the credit, I decided to buy some cheap leggings (which I didn't really want/need but did so I could use the credit). Then I canceled my membership as I didn't want any more $40 charges. I waited for the order to arrive and when it did, all that came was the leggings. I went on the website and realized they only ordered the leggings! Those cheap leggings which I didn't even want they charged me $20 for! (including shipping) I then called JustFab to try to figure out what happened. Pretty much they said I ordered them but then they were out of stock... Since I cancelled my membership they said they couldn't do anything. Also the lady I spoke to wasn't even nice, you could totally tell she was reading off a script. "Have a nice day" yeah right. Honestly, I cannot recommend this site, it just is super shady and you will likely end up feeling like you were scammed.
Hello Brianne,
We’re sorry to hear about what sounds like a frustrating experience. Our member services team will get in touch with you right away. Thanks!
Best,
Sherry
I had my 14 year old granddaughter by something for 16.44 which I paid with Paypal
One month later they charged 39.99 and would have continued to do it monthly. #1 they opened an account with a 14 year old using my Paypal account. She thought she was just ordering the one item. Paypal it was something I ordered WRONG they scammed a 14 year old into a monthly fee of $39.99 which she did not realize was going to happen. Opened an account for someone under the age of 18 - not legal. Have not been able to get my money back they say paypal gave it to me. Wrong JustFab still has the money. Who can you contact to get some action. I'm tried of sitting on hold for hours on JustFab and Paypal... Would have given a no star but 1 star the lowest.
Hello Diana,
We’re sorry to hear about your situation. Our member services team will get in touch with you right away. Thanks!
Best,
Sherry
Shoe material isn't great at all. They automatically charge your card with membership fees that you are NOT informed about until you see the fees pending on your card. Even at a pending status they tell you they cannot refund your money. I've chatted with their "agents" and over and over they tell you because the charge has been converted to membership credits they cannot refund you the money which is Bu11$#17! Because it's still under pending status -___- I called and was unable to speak directly to an agent. Their automative machine told me the money would be refunded. I went back to chat with an "agent" to have them email me a confirmation about the refund and finally got an email confirming the refund which will take about a week to receive. Such a headache and a lot of back and forth with the company and my bank. Don't shop with them!
Hello Gia,
We sincerely apologize if you are not happy with your shopping experience. Please Allow us to contact you within 24-48 hours to make things right.
Best,
Sherry
The worst company imaginable. Returned 3 pair of shoes and only received a refund for 1 pair. Never again..
Hello Sandi,
We sincerely apologize if you have not received your full refund. We will be contacting you within 24-48 hours to help you further.
Sincerely,
Sherry
I noticed today that I was being charged 39.95. Naturally I went to my bank to inquire about this charge. They told me it was from this company. I proceeded to call their Customer Service, and per my communication with them they stated they are not able to refund my money which is 159.80. They told me to basically buy $#*! I don't need and then call them to cancel it. This is absolutely ridiculous. Don't use them at all
Shoes are poor quality could get nicer shoes at Walmart. Tried to cancel membership due to forgetting to skip the month and always getting charged, waste of money that I could've used and they said they would send me notifications through phone number never received any and got charged another $40 again For sure cancelling
Hello Hailie,
We are saddened to know that you are thinking of going away. Allow us to contact you within 24-48 hours to make things right.
Best,
Sherry
They dont let you delay your shipment unless its close to ship date. When I remember to go on the website it doesnt allow me to skip the month because Im being too proactive.
Hello Shannon,
We deeply value your relationship with JustFab and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.
Best,
Sherry
There have been many items that do not hold up well. I am constantly needing to sew a seam or it just falls apart
Hello Lisalorraine,
We’re sorry to hear about what sounds like a frustrating experience. Our member services team will get in touch with you right away. Thanks!
Best,
Sherry
This company has poor quality product. They should be selling the shoes for 9.99. They are made with cardboard like materials.
Hello Josette,
We are very sorry to hear that you are dissatisfied with the quality of the item. We will be contacting you within 24-48 hours to help you further.
Best,
Sherry
I became a VIP member because they had a new member offer for boots. I purchased the boots but wasn't super impressed with the quality. Now I haven't cancelled my membership and accumulated >$120 in credits, but the items are all over-priced. They don't have any useful discounts for existing VIP members and only use discounts to lure new members in. Once you're a member, you're stuck paying full price and losing money every month for credits.
Hello A P,
We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Sherry
Always find something I want for myself or often as gifts! So easy and dependable! I don't care for the Mall experience, and I know I can always find something I NEED and I can trust the sizes and fits, and the shipping and service. Its a lifesaver!
Bought 2 pairs of shoes and they did not fit. Called over one week ago- They said they will send a prepaid canadapost lable and once they get the shoes they will give me a refund. Called 4 times and also chat with them and contacted on facebook - Sill no lable.
I also ask to cancell membership. Hope they will not take any money as they told me my membership was cancelled.
Hello Nicole,
We’re sorry to hear about what sounds like a frustrating experience. Our member services team will get in touch with you right away. Thanks!
Best,
Sherry
An absolute disgrace of a company. Despite skipping the month they still take money from your bank account. That is just one of many things to complain about. Nothing but problem after problem and not to mention changing their rules every time i have had to complain. 0 stars. Only negative things to say about this company... it wouldn't be so bad if the quality of clothing was to a good standard but again, they failed on that too.
The material is awesome. The customer service is marvelous. Delivery of your ordered products are right on time.
Hello Jacqueline,
Thank you for the positive feedback! We are happy to know that you love our products and services!
XO,
Sherry
Ive got lots of credits and dont find much to buy. I tried to cancel so I wouldnt get more credits, but couldnt until I used all the credits. I wait each month and that builds more credits. Should be able to cancel any new months while still being able to spend the credits.
Hello Cindy,
We are saddened to know that you are thinking of going away. Allow us to contact you within 24-48 hours to make things right.
Best,
Sherry
Always Exceptional customer service is always great everything from JustFab is perfect to fit and comfortable
Hello Lisa,
We are happy to know that you are satisfied with your purchase and everything fits well. Have a fabulous day!
Best,
Sherry
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Autumn,
We are very sorry to hear that you are dissatisfied with the quality of the item and if you were not able to process a return. We will be contacting you within 24-48 hours to help you further.
Best,
Sherry