JustFabReviews 10,358

I ordered a pair of boots wide with. Omg the calf part was so wide I could of fit another leg inside my boot along with my own leg. I called picked a new pair out. Received them they were to stop at my calf. Nope they went over my knees. Didn't get wide with this time they were so narrow I couldn't but weight on my foot. My foot had no place to go. Called and returned the second pair of boots. Waited I day away from a month for my refund. I had called like 3 times before to get my money back was on hold for like 1 hour. No one ever answered the line.
Got disconnected all times. I called today1/17/2018 spoke with someone. She said they had to manually process my refund that's why it is taking so long. I call CRAP on that. She wouldn't refund all my money. Only 9.95 for the boots not the 4.00 for shipping. I will never order from them ever again. I'm telling all my friend also. They should not be allowed to run a business like this.

ATTENTION! Ils vous attirent avec leur prix intéressant, mais sans même vous laisser savoir, un mois après votre achat ils vous prennent, sans avis, leurs 40$ de VIP Membership! Et ils vous aient impossible de les récupérer, vous êtes donc obligé d'acheter à nouveau chez eux, désolée mais j'appelle ça du VOL!

I never use my justfab. I ALWAYS remember to skip the month but towards the end I was still being charged regardless of canceling. They gave my money back the first time no problem. Got charged again after I chose to skip, I contacted them after some back and forth they said they'd give me my money back but this was the only time theyd do it. I asked them to cancel my account and after essentially begging me not to go and offering "discounts" they canceled. STILL GOT CHARGED THIS MONTH. They told me the only way that I would be getting my money back is spending it through their site. You can only cancel through a customer service rep or skip the month through the website and each month they "had no record" of me skipping or canceling. It was only after threatening to take legal action that gave me my money back, canceled my account, and FINALLY send me a confirmation email of my cancelation. THEY ARE SHADY DO NOT DO IT GO BUY SHOES AT A STORE OR A LEGIT ONLINE WEBSITE.

I ordered a pair of great boots, but the size wasn't right so I did an exchange. According to the tracking information, there was a problem with the way the package was addressed, so it was never delivered. I called to address the issue and was told they would redeliver priority so I could get it in time for my trip. Shortly after checking on the tracking, it wasn't shipped priority so I had to call back again and to see what could be done. Thankfully, the second individual was able to cancel and resend a new pair that made it on time.

I have only been a member for 6 weeks, but the last few days they have shown their true colors! I received my original $10 pair of boots and the a fine. Not quite what I thought they would look like, but for $10 they were ok. A couple weeks later they charged my account for $40. I went on to use my credits a week ago and found a few sale items that ended up to be $40. It said that I could not use my credit and get the sale price. I tried with a few other items and received the same response. I used my cash money to pay for the credit, why cant I use it to buy sale items? To me it my credit money should be good for $40 because that is what I paid for it. Anyway I went ahead and ordered my stuff and used my credit just to use it and then I was going to cancel my account or at least skip the month until I figured out how the program worked. I got an email this morning about my order and it said they charged me the full amount for the shoes. I tried to skip my order this month following their directions because I was afraid that they would charge my account again before I could get this resolved. And the skip this month tab is nowhere to be found. Surprise surprise. I called customer service and said I wanted to cancel my order. I was hung up on several times. I finally said that I had questions about my order and was connected to someone. He assured me that I will only be charged $32 and that my account would be closed. I for some reason dont believe them. No charges has shown up on my bank statement yet. So we will see. NEVER have I had so much frustration dealing with a company! Stay away from them!

On cyber Monday, I signed up for JustFab because the deal seemed amazing - almost too good to be true! I found two pairs of shoes that I absolutely loved and received them about a week later. These were a Christmas gift so they were not worn until last Monday. Upon wearing one of the pairs of shoes only 3 times, the zipper is already broken and I can no longer wear them?! I've never seen that happen to a shoe zipper before and all I did was zip and unzip them like normal. I'm totally heartbroken because I loved the shoe and received so many compliments upon wearing them out but I will definitely be canceling my membership.

I ordered some boots from here and they charged me multiple times! I called them and asked them why they kept charging and they told me that they couldn't help me. Not to mention my step mother got boots from them as well and they ended up falling apart not even a month after getting them. Yes some of the prices are nice but the quality sucks. I am now canceling my membership because they charge you every month even if you don't buy any boots. Shop at your own risk!

Ordered the special offer pair for $10. Shoes took forever to arrive, and when they did they looked like someone wore them and returned them. It would have cost more to return, so I donated them. I cancelled my account immediately. Well, 11 months later, I'm still trying to "Cancel" the account through their so-called customer service and my bank. Note - your bank or credit card company will not help you because they make you call to cancel so there is no proof. I had to close my account with the bank that I've had forever to finally resolve this on my own. Don't fall for the $10 pair scam - some things are just too good to be true.