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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Was very pleased with excellent performance of your associate.
This scammer uses Paypal to steal money with the help of paid subscription. You can't understand that clearly. Of course Fabulous wants your money and you can't do anything with it!
PAYPAL does not give money back to scammed users. The PAYPAL support replies that the money will not be returned because you take out a monthly subscription for 40 euros, although there are many people who have been cheated. Strange right?
Good team "JustFab and PayPal"
Hello Alexander,
We appreciate your feedback on your purchase! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
No recibi mi compra y perdi mi dinero, me rebajaron dinero sin autorización y hubo intentos de envio, pero nunca llego mi pedido, perdi mas de 150 dolares
Hola Maritza,
Gracias por sus comentarios honestos, este no es ciertamente el tipo de servicio que pretendemos brindar. Nos entristece saber que aún no ha recibido su pedido. Contamos con un Equipo de Servicios para Miembros muy dedicado aquí para ayudarlo en todo lo que podamos. Alguien se comunicará con usted por correo electrónico dentro de las 48 horas.
Mejor,
Ivy
Purchased 2 pairs of shoes from this company and both pairs broken. One had broken while I was walking through my local BJ's... embarrassing! The second pair broken walking through a mall in Vegas. Again embarrassing!
I purchased these shoes sometime ago and never worn them. Finally I wanted to wear them and BLAM! Poorly made shoes for a bargain price. You get what you pay for. Since I like them so much I will have them repaired
Hello Tasha,
Your feedback regarding the quality of the items you have purchased at JustFab is very important to us. We value your business and would like to address your concerns as quickly as possible. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
They agreed to issue me £910 as they've been taking £35 from my account without my knowing for 2 years. But I never received the money and they took away my credits and wouldn't trace their bank for the transaction.
Hello Coco,
Thank you for sharing your feedback with us regarding the refund that was not reflected yet in your account. This situation is not ordinary and is not typical of us. We are very serious when it comes to our member's satisfaction. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
I returned the majority of my order and followed the instructions s to how to attach label be where to be dropped off. As to date, it has been 30 days since I mailed the return, the tracking advised it was picked up on 7/15, I still haven't been refunded. Despite the numerous calls, I was told if I don't get the refund by 8/7 to call again. 8/12/2020 I'm told they already processed a refund last week and wait for my bank.
The reps are very nice and polite, but to have to call several weeks for a refund you are due is ludicrous. Never again!
Hello Evey,
We count on our members to bring situations like this to our attention. We apologize for your recent experience regarding your return for a refund and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy
Most places give me a hard time to cancel but you guys were much better than most
Hello Monique,
Thanks for writing a review! We are sorry to hear if you're thinking of canceling your account. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Hello Latanangela,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
The amount of times you have to explain why you're canceling and that you only want to cancel, is insane. You have to literally get rude to stop the questioning and veiled threats just to cancel the membership.
Hello Mel,
Thank you for bringing this to our attention! We are sorry to hear if you are thinking of canceling your account. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I really enjoy shopping at just fabulous. The value and quality of their products are excellent.
Hello Sheila,
Awesome! Thanks for sharing your easy experience shopping with us! We always want to create unique designs for our valued members like you!
Best,
Nelle
Low prices shipping is ok however i did not care for the auto withdraw from bank account
Hello Leah,
Thanks for writing a review! We are happy to hear that you are satisfied with our pricing! Our Member Services team will be contacting you shortly to assist you further with any concerns you may have.
Best,
Nelle
I love JustFab online! The collections are all really eclectic and I always feel like the fashion is trendy and unique! The price is always just right too :)
Hello Michelle,
We're happy to know that you love shopping with us! We always make sure to make beautiful and quality items at a very affordable price just for you!
Best,
Nelle
It's not worth the 39.99 if I can't use it on the sales. If the shoe is on sale for 10 bc I'm a member I have to pay the full 39.99... no fair
Hello Kateria,
Thanks for writing a review! We are sorry to hear if you disliked our member credit usage policies. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
You don't answer your phone and the online chat doesn't work! Horrible! Scam company!
I'm not for or against a shoe subscription. However, if you forget to cancel, you will not get a refund. You are forced to spend the money. Even if it's one day, you're stuck another month. The quality was good, but the canceling, not so much.
Hello Keisha,
Thanks for writing a review regarding how the VIP Membership works! We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
The representative went fine beyond their duties gave me excellent customer service. Five stars
Hello Lu,
Thank you so much for sharing your experience with JustFab! Our goal is 100% member satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Stay fabulous!
Best,
Dean
I've ordered about 6 boots or shoes from Just Fab and I have been very pleased with the quality as well as the service! A pair of boots that I ordered were too small and the process to return and exchange the boots were so simple and fast! I have no complaints! I especially appreciate the option to skip any amount of months if I'm not ready to buy any shoes or products for the month! I appreciate not being forced into purchasing if my finances don't allow me to(especially during the pandemic).
Hello Lanese,
We're delighted to know that you had a great experience with us! We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Have a great day!
Best,
Dean
I never received 1 pair of shoes from my purchase and I was told I did. Customer Service is very bad. I didn't get my full refund on my 2 orders. I will be canceling my whole account.
Hello Danelle,
Thank you for writing a review! We are sorry for the negative experience you have encountered. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
They offered a $10 pair of shoes and then somehow billed me $40 a month saying I had signed up for it, which I never did. I didnt find out about it until months later.
Hello Eva,
We sincerely appreciate the feedback you shared! We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
AWFUL! It was so bad I really hate to relive it. I paid for first pair and membership. Weeks later told unavailable even though they were when purchased. I had to pay more to buy second pair as I had cancelled membership and was no longer subject to membership prices. AGAIN they told me unavailable. Finally after ordering third option it took 2 months to arrive. Quality was so poor I gave them away
Hello Bobbie,
Thank you for writing a review! We are sorry for the negative experience you have encountered. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Suzanne,
Wow! Thank you for loving our products and services! JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Nelle