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They agreed to issue me £910 as they've been taking £35 from my account without my knowing for 2 years. But I never received the money and they took away my credits and wouldn't trace their bank for the transaction.
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I placed the order about a month ago and still have not received the product.
Hello Coco,
Thank you for sharing your feedback with us regarding the refund that was not reflected yet in your account. This situation is not ordinary and is not typical of us. We are very serious when it comes to our member's satisfaction. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy