On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The shoes are cute but they look super cheap! Not what you would expect for a $40 pair of shoes. I mean I get it that they're not Jordan's But they're also not Walmart shoes and that's what they look like something I would a pay $12 at Walmart for.
The sandals are super fabulous and she loves them.
Hello Orlando,
Thank you for such a wonderful review! We appreciate your time sharing how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!
Best,
Nelle
Very Good. I love the price of the shoes and the wear of the shoes.
Hello Alma,
We're happy to know that you love shopping with us! We always make sure to make beautiful and quality items at a very affordable price just for you!
Best,
Nelle
Customer service is very nice and helpful.
Clothes are very good quality and good fit.
Would like to see prices go down a bit.
Hello Michele,
Thanks for the wonderful feedback! We are happy to hear that you are satisfied with our products and services! We definitely promise awesome deals and you can surely expect more, soon!
Best,
Nelle
Love the ease of ordering and all the amazing styles!
Hello Amber,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you a seamless shopping experience possible. Have a great day!
Best,
Nelle
I ordered 2 pairs of shoes and received the wrong 2 pairs of shoes in the wrong size, style, color, everything - they carelessly sent me someone else's order. The initial shipping number that they gave me was faulty, and after months of trying to contact them to get a refund I still have the wrong shoes and no refund.
Hello Emily,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I will never order from you all ever. Products Reebok, just poor service, I never received whstvai ordered. They just sent what they wanted me to have
Hello Chasity,
Thank you for writing a review! We are sorry to hear if you did not get your order. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I have been with JustFab for awhile and I love to tell people about them. They love to see the different styles. However, lately all of the shoes most of them I have to send back I wear a size 5 to 5.5 and all of the 5.5 are running big. I can get away with it in the tall boots. It is very disappointing and I am canceling my membership. I started to order a few shirts and I felt the same with them as well.
Hello Heather,
Thank you for writing a review! Glad to know that you liked our styles! We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I got a promo code from a friend; I wouldn't have tried JF without it. The items in my package were pretty alright, for the most part. There were a few a really liked and some I knew I would never use. I suppose that's how it goes with these subscription boxes. My problem with JF is that it is more expensive than others and doesn't offer more personalization.
Hello Ali,
Thanks for writing a review! We are sorry to hear if you're not pleased with our prices. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Not all shoes are the correct size. I want to leave the "club"but I need to call, I can't do it just by click unsubscribe.
Hello Damarillis,
Thank you for writing a review regarding the product that you received. We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.
Best,
Nelle
Had to do something that i thought they couldn"t help me with... but i was wrong... they were so helpful and went above and beyond to help me thank you so much!
Hello Karen,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are satisfied. Hope you have a fabulous day!
Best,
Nelle
JustFab has probably made it too easy to shop I enjoy looking at new trends, along with pics of customers' outfits and the reviews make oit easy to select shoes I find stylish. Plus most of the styles are tailored according to my preferences. While I don't buy something every month I enjoy the perusing through their website.
I purchased sandals during the sale that were so cute. Each pair was true to the description and very comfy.
Hello Ericka,
Thanks for writing a review! This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, and high-quality products for our valued members like you!
Best,
Nelle
Good quality of shoes, great return policy, love my shoes
Hello Amber,
Thanks for the awesome feedback! We are happy to hear that you are enjoying our products and satisfied with the quality of our items! Have a great day!
Best,
Nelle
I have brought 12 prs.of boots from JustFab and love every one of them.
Hello Dianna,
Wow! Thanks for the great feedback! Glad to hear you love all your purchases! Have a great day!
Best,
Nelle
You might as well shop at Forever 21... everything seems like a reasonable price, until you get the product in person! Everything is from China and now an additional tax is added because of it. But most importantly, all of the clothing and shoes are really poor quality- they don't hold up well, look different in person, and everything smells like chemicals. Be careful when ordering clothing, because all of the clothes shrink like two sizes after you wash them. Don't waste your time or money.
Hello Andrea,
Thank you for sharing your overall experience! We are sorry to hear if we did not meet your expectation, especially with our products and services. We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Nelle
Perfect for summer l have gotten compliments on them almost everywhere at the beach, or just a day out with my family. Love them!
I love every pair of shoes and article of clothing I've purchased. They are very trendy and fair prices. Customer Service is outstanding. My only criticism is their shipping partner Pitney Bowes sucks. They take literally about 2 weeks for shipment to arrive. I have waited up to 1 month for a package to arrive which was not in back order.
I had ordered some brown boots, flat heeled. When the order came it was the right box but the wrong boots. The box had over the knee boots with heels in black. And besides that they sent me two pair. When I called the representative they couldn't understand what I was talking about. They sent the right box that had the wrong boots in them. Finally sent me a return label so I could send them back. It's been 2 wks haven't heard anything from them yet.
Hello Darlene,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Taking a month just to get my package. Still have not received it.
Hello Aryanne,
We are very sorry to hear that you are disappointed with our shipping and delivery. We will be contacting you within 48 hours to help you further.
Best,
Nelle
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Catie,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle