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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Great product. Lots of compliments. Great product. Lots of compliments. Great product. Lots of compliments
Shoes were very uncomfortable. I was very disappointed in the quality
Masks were stylish, soft and fit great! I loved the colors and material. They were made very well!
Great experience! The representative was warm, caring and was able to fix my issue!
Hello Emma,
Thanks for sharing your great shopping experience with us. It is always our goal to serve you with the best we can, and we are glad to know that we delivered!
Best,
Nelle
Excellent shoes very nice and they are very good quality
Hello Alma,
Wow! Thanks for the positive feedback! Rest assured we will continuously create unique designs and highest quality products to choose from! Enjoy your purchase!
Best,
Nelle
Nothing fit and I don't know how to send them back for a larger size.
Hello Amanda,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I appreciate the wide calf boots and the width is normally good. I just have to be cautious bc some boots are to narrow.
The sandals I ordered are pretty comfortable and stylish.
Thanks!
Hello Alissa,
Awesome! We love to hear your wonderful feedback! Rest assured we will continuously create unique designs and highest quality products to choose from! Enjoy your purchase!
Best,
Nelle
The return policy is wonderful, return in original package and in time you'll receive the replacement. In my case, I had to get a size smaller. I love the match with my dress.
Hello Jenice,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you a seamless shopping experience possible. Have a great day!
Best,
Nelle
I ordered a pair of shoes and put in for an exchange to get a smaller size. I promptly sent the shoes back. I tracked the shoes that I sent back to see when they would be shipping my replacement. When the tracking kept saying that they were waiting arrival to the warehouse, I called customer service to see what the issue was and to make sure my replacement shoes would be held in case they sold out. He assured me they would. I called back another time of two when the delivery continued to be delayed with no other indication. I logged onto my account again to check the status and found that the order had been cancelled without any notice to me. The shoes had sold out and clearly my size had not been saved. Beyond this, my vip credit had been returned but the nine dollars that i spent in fees, shipping, and tax had not been returned. I chatted with another associate and asked for a refund from my vip credit as well as the shipping and fees. He said that neither could be refunded. I told him that I would accept holding onto the vip credit to use later but that I received no item so I would like a refund on the shipping and fees. After spending a lot of time on the chat, he finally was able to refund the fees. Overall the process was awful and sneaky and after using my last credit, I plan to close my account.
Hello Casey,
Thank you so much for sharing your overall experience with our returns and exchanges. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
It's been a couple months since I ordered the shoes and they haven't come in yet
Easy shopping good product. Beats going to a shopping center.
Hello Debbie,
Thanks for sharing your easy shopping experience with us! We are happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Nelle
Had to call customer service and they were disrespectful.
Hello Alisha,
Thank you for writing a review! We are sorry for the negative experience you have encountered with our Member Services team. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
No me gusto me mandaron algo que no pedi y el size super grande y la caja Toda apachurrada Ojala y no le esten Manda do a Toda la gente asi las cajas si no van a perder muncha Clientela
Hola Anahi,
Agradecemos que nos avise y le pedimos disculpas por cualquier inconveniente que haya tenido con su pedido. ¡Lo valoramos como miembro y queremos hacer las cosas bien! Un representante de nuestro Equipo de Servicios para Miembros le enviará un correo electrónico dentro de las 48 horas.
Mejor,
Ivy
I am in love with this site. So many different items in my size. Everything is true to size. Fashionable and great prices along with great quality.
Hello Latoya,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Nelle
I love the shoes, but it took way too long for them to be delivered.
Hello Darlene,
Thanks for writing a review! We are sorry to hear if you're not pleased with our shipping. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I love my new shoes, comfortable and stylish! I get compliments every time I wear them and everyone asks where I got them!
Hello Laney,
We're glad to hear you're getting compliments because of your outfit. We always want to create unique designs for our valued members like you!
Best,
Nelle
JustFab is not a bad idea. But the way they do their membership sucks. $45 charge if you "forget" to press the skip a month button. You should have the option just to keep in on skip the months until you decide you want to buy something for them. You apparently get credit back for the $45 but it's incredibly confusing on how to use it. In which case mine went to waste when I finally was able to get my membership cancelled. They should just put 45 points to your account each much that can easily be applied to check out if that's how they're gonna keep doing it. Also they should work on getting their shoe quality better.
Hello Erica,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.
Best,
Nelle
Just Fab is terrific for shopping around. I always seem to find what I want and more! This time I was able to get thick heel ankle boots for my girl friends wedding, sandals for our dance party afterwards and even a pair lace up flats for my time a the pool. All three for a price I would normally pay retail for one pair here in town too. Thank you for such great prices for such great styles.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Teresa,
Great! We love to hear that your shoes fit well! This motivates us to do more and we promise to keep our standard in quality and fit just for you!
Best,
Nelle