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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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It is what it is I'm going with the flow it'll be a long time before I order anything from
The shipping took forever until one day I get a message that my order was lost they were going to send it again but was ok to keep both orders. One the insinuated I steal the first order when I neve it received it. I received the second order and the shoes look really cheap they still on the boxes because I dont like them they are very bad qualitty.
Hello Claudia,
Thank you for writing a review regarding the quality of our products and our shipping time frames. We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Nelle
Just fab is a scam. After you sign up it's like a membership and charge you monthly. They took money out of my account and didn't want to return it. Then they gave me credit so it wouldn't go to waste, but I find I out I have spend a big amount to make points in order to use my credit. It was such a waste. Top it off my sandals are coming apart. Just fab is a rip offf! No one go on there and shop! I would give this a negative stars but that's not an option.
Hello Alexandra,
Thank you for bringing this to our attention! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.
Best,
Nelle
I've bought shirred from Just Fab for years. I left just fab and just recently returned. I've made 4 purchases this year. Everyone of my purchases the shoes didn't fit. I've returned them, exchanged them and still very dissatisfied. Actually im closing my account today. But i have credit on my account. So i guess I'm have to bought another pair of shoes that i won't be satisfied with.
Hello Debbie,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Love the shoes and the customer service is great. The deals and sales just awesome.
Hello Cindy,
Thanks for writing a review! JustFab promises to provide high-quality products for you as well as an outstanding member service experience. We definitely promise awesome deals and you can surely expect more, soon!
Best,
Nelle
The site makes you click skip this month twice, which caused my to get charged twice. With the credit I was charged I bought two pairs of shoes, after waiting three months I still have not received them. Customer service refuses to help me.
Hello Emily,
Thank you for sharing your feedback regarding the order you made. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
The style of the shoe is so cute and the fit is good. The gold heel is not functional though and causes issues when walking. It is not sturdy enough.
Hello Chrissy,
Thank you for sharing your feedback regarding your purchase. Glad to know you like the styles and the fit of your shoes. We value your feedback so, our Member Services team will be in touch with 24-48 hours to assist you further.
Best,
Nelle
Shoes are very poorly made size is never true, shoes are extremely overpriced only reason I made more than one purchase was because I they took my money and refused to give it back outside of credits.
Hello Christine,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
My last transaction I have yet to receive. Honestly don't understand why it takes to long. I've already tried cancelling because I've received shipment so late. Every other company I've ordered from during the pandemic has been on time as schedule. Just fab I would not recommend to anyone.
Hello Kandice,
Thank you for writing a review regarding the status of your order. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I love my shoes and boots. They came fast. I need them for a wedding I was in.
Hello Alice,
We're so pleased to know that you're completely satisfied with shopping with us! We’d love to continue providing great service to our valued members like you.
Best,
Nelle
I was shown one price but was charged a total different price. My receipt show one price but bank statement show another.
Hello Isaiah,
Thanks for writing a review regarding our pricing! We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Fabulous apparel and amazing shoes with affordable pricing.
Hello Christina,
Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!
Best,
Nelle
Good job except my boots were no longer available in stock.
Hello Tracie,
Thank you for taking the time to write an awesome review! Check out our new selections on the 1st of the month and we encourage our members to shop at the beginning of the month when the new styles are usually released to ensure availability. Have a fabulous day!
Best regards,
Chad
Just tried to get in touch with the JustFab customer service to replace a pair of black loafers I purchased roughly 1 month ago. Mind you I wore them twice and they are falling apart! She said she would send me another pair. I thought great! Then she started talking about a return label. Not for nothing but i don't see a point in purchasing a package to $#*! them back when they should just be replacing them for free! I have used them often and I've never had any issues until now. I will never purchase shoes from them ever again. Hope this helps. Pictures included:
Hello Sarah,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
This place is a rip of charge my credit card lots of times vip member that I never noticed sighting up for and if I kept it I would get my 105 back to spend on there shop which I never wanted in the first place so don't get vip. They take 35quid out your card every month dam cheek scam I should learn from this mistake don't buy online total rip of place
Hello Jackie,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We’ve sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you.
Best Regards,
Nelle
Shipping is the worstttt! I've canceled my Fabletics, Shoedazzle, and now Justfab due to them shipping with pitney bowes! It takes 3 weeks for my items to arrive!
Hello Amanda,
Thanks for your effort in writing a review! We are sad about the negative experience you had with our shipping. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
I was more satisfied when I could find items for the monthly subscription fee. Lately it always ends up being more and I feel like I'm being charged for extra.
Hello Courtney,
Thank you for writing a review! We will surely forward your feedback to the appropriate teams! If you need help with your JustFab account, feel free to contact our Member Services team at 1-866-337-0906. Have a good day!
Best,
Nelle
I love all of their clothes, booties and shoes! I have several shoes and boots and I can't wait to see what they come out with next
Hello Amanda,
Wow! Thanks for loving our great products! We always make sure to make beautiful and quality items at a very affordable price just for you!
Best,
Nelle
I loved my membership with JustFab. Friends had told me about JustFab, but I didn't believe it. Unit I tried it for myself. The choices of and styles are awesome. JustFab has fantastic prices. I really hate that I had to cancel it. I hope to be able to join JustFab again.
Hello Emma,
Thanks for your wonderful feedback! We are happy to hear that you're satisfied with our VIP Membership program! We hope you have a fabulous experience with us in the future! Have a great day!
Best,
Nelle
They fit perfectly! And so so cute! They came quicker than i thought too.
Hello Belinda,
Awesome feedback! We love to hear that your order fits well and it arrived on time! Rest assured we will continuously create unique designs and highest quality products to choose from! Enjoy your purchase!
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amelia,
Thank you for taking the time to write your review! If you need help with your Shoedazzle account, feel free to contact our Member Services team at 1-888-508-1888. You can also shoot me an email if you have any questions or clarifications. Have a good day!
Best,
Nelle