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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I was leery about the transaction & worried it may be a scam. It was not a scam & my product came very quickly. I am very satisfied with your company.
The pairs of shoes that I purchased were super uncomfortable. Never again.
Hello Brenda,
Thank you for writing a review! We are sorry to hear if you are uncomfortable with your shoes. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Las zancadas bonitas, pero después me cobraron $40 de una supuesta membresía que yo no quise y no usaré nunca, me parece que es una GRAN ESTAFA
Hola Catherine,
Todos los comentarios son importantes para nosotros, por lo que agradecemos el tiempo que se tomó para contarnos su experiencia con respecto a nuestra Membresía VIP. Nuestro servicial Equipo de Servicios para Miembros estará encantado de ayudarlo con cualquier problema que tenga. Alguien se comunicará con usted por correo electrónico dentro de las 48 horas.
Mejor,
Ivy
Cancel membership for me please. That's all I want done is cancel and still has not been done so.
Hello Britanny,
Thank you for writing a review! We are sad to know that you're canceling your account. We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.
Best,
Nelle
Over all the shoes are super cute, Just ordered a plaid coat love it! Still waiting on my puffer coat and booties. The only thing is delivery, last ordered came in 4 days. This shipment hasn't arrived yet and it's been over 10 days.
Hello Dawn,
Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible, especially with our shipping. We will contact you within 48 hours for further assistance.
Best,
Nelle
Fast shipment and love Love Love my shoes will order more soon
Hello Tracie,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs and highest quality products to choose from.
Best,
Nelle
Both pairs of boots are beautiful & they fit good. But my only regret is I can't show them off yet due to corona pandemic
Hello Cynthia,
This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, and high-quality products for our valued members like you! Enjoy your purchase.
Best,
Nelle
I ordered sandals for my daughter. They never arrived AFTER I got information saying they had been delivered. Then it was they were ready for pick up. I got the run around. When I finally made contact with customer service for a FULL CREDIT, none of that restock mess or other fee it was another story. I spoke with customer service, Lan from the Philippines with a thick accent. I couldn't understand her but she was very friendly. The sandals were then shipped that same day and I had them within 4 days. The sandals arrived at the end of summer, nearly 3 months later. I will not order from them again.
Hello April,
Thank you for writing a review regarding your purchase. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Unlike most site where you have a month to review before being charged, this site has specific dates that of you do not cancel before, you will get charged. I called before a month with them but because it wasn't within the first of the month window I got charged. It was within two weeks of my purchase. When I called to cancel, I was told I could not get a refund but I could cancel my account. Once I did, then I could not spend the $39 I was charged for that month. What a joke. I will not be coming back.
Hello Danette,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.
Best,
Nelle
I ordered a pair of chunky heels from this website and and I only was able to wear them once. The buckle in the strap broke off. Just remember, you get what you paid for.
Hello Alyssa,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Its true to size and very cute and snug also very fashionable
Hello Diamond,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs and highest quality products to choose from.
Best,
Nelle
As always sent with no delay and received in good condition.
Hello Corinna,
Thanks for writing a review! We are glad to hear that you are satisfied with our shipping time frames! Enjoy your purchase!
Best,
Nelle
I was not able to find much that I liked on JustFab. The quality of what I did buy was so/so, and often you were out of things that looked interesting. In spite of the prices being cheap, I found it was not a fun shopping experience at all.
Hello Bonnie,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Nelle
Their stuff is hit or miss when and to quality as it is even though the price point might be low. Their return and exchange policy sucks especially when they're an online business and you can only shop online they should have a better return and exchange policy not like we can go and try the stupid shoes or jeans on! Do you know how hard it is to find a pair of jeans especially online are you insane not to let us return them are you insane I hope you go out of business I was keeping all items only wanted to return 2 and get a store credit since I was a VIP for a few years now. I cancelled VIP, lost a buyer over 30 bucks. Great Team not:-(
Hello Deanne,
Thank you for bringing this to our attention! We are sorry to hear if you're unhappy with our products and services. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I have found some nice items on this site. I just used my JF Brand Gift Card and got my boots and a pair of gloves for FREE! Can't beat that with a shoe! LOL
Hello Angelia,
Thank you for your lovely review! Your awesome review made us happy. We strive to provide stylish, affordable items for our valued members like you!
Best,
Nelle
Bad styles. Cheaply manufactured clothes. Inconsistent sizing. Terrible program to use credits at only $39 items and not just applied to balance. Took me a YEAR to find things I liked enough to buy and use my credits correctly.
Hello Eulalia,
Thank you for writing a review! We are sorry to hear if you're unhappy with your overall shopping experience with us. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I ordered this adorable tiger skirt which I loved, BUT I wore it once and it immediately ripped with normal movements. I loved the skirt so I'm so disappointed that it ripped :(
Hello Lizzy,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I like the different types of shoes and choices. Colors & size vary... sometimes it does not have them.
I do like the reminder to order or cancel. However, i do forget so i wish there was a way i could reply to the reminder email if i want to order or not.
Hello Denise,
Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.
Best,
Nelle
I've ordered from JustFab a couple of times now, and I absolutely love their products. I have the most fabulous pairs of shoes-- so cute, great quality.
Hello Julia,
We're so pleased to know that you're completely satisfied with shopping with us! We’d love to continue providing great service to our valued members like you.
Best,
Nelle
The subscription would be nice if the shoes were worth anything. I only came here for the shoes. The pairs I did receive either didn't fit at all, or did not fit well. Too tight and stiff. None were even half what I expected for $40 a month.
Hello Brooke,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello April,
We're so pleased to know that you're delighted with shopping with us! We’d love to continue providing excellent service to our valued members like you.
Best,
Nelle