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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Love shopping with justfab, always a great selection.
Very comfortable and fits perfectly in size. The dresses fit well.
Hello Vee,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
Literally my shoes came out of the box, and the box was highly damaged and water logged. I will not be ordering from justfab again.
Hello Alyssa,
Thank you for writing a review! We are sorry to hear if you are unhappy with your purchase. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I ABSOLUTELY LOVE every single purchase I have EVER made on this site! And if i could've gotten a better deal ANYWHERE else, i have NO IDEA where that could be! I would, and HAVE recommended this site to, well, everybody I know. And I recommend if u haven't checked it out, then u should asap. I truly believe that they have something for EVERYBODY. If it's not for you, we'll, at least u gave it a shot!
I was warned by my mum that justfab was a terrible site after I placed my order and I just wish she said something sooner. My god, this site has been a nightmare. I have contacted them on five different platforms for a refund once I found out that this company robs people, all of them they have simply ignored me and refused to give my money back to me. Please don't order here, this site is designed to scam people and that's it. It really should be shut down.
Hello Amber,
Thank you for writing a review! We are sincerely sorry for the negative experience you have encountered. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I purchased two pairs of shoes and unfortunately the shoes did not work nor fit. So I followed all instructions of returning the shoes and received an email stating my refund will arrive within 5-8 business days. I looked on my bank statement and only received a partial refund. Called customer service and they stated I will only receive a refund of the shoes, not the taxes or shipping and handling I paid for. Never will I shop with this company again, what a rip off!
Hello Elizabeth,
We sincerely appreciate the feedback you shared. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
JustFab hides the real price of its shoes. I placed the order under a certain price, and it wasn't until I checked my credit card statement that I realized that I was actually charged the price after conversation, increasing my order from $277 to $377. At NO TIME does JustFab show this information.
Hello Melanie,
Thank you for bringing this to our attention! We're sorry for the negative experience you've encountered with JustFab. We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
So, by no one's fault but mine, every once in awhile I forget to cancel. I'm picky, and things all look like different versions of the old stuff, so I'm not finding anything I really want to use my newfound 'credit' on. Yes, it's my own fault for ignoring or forgetting or whatever the case may be at the time, but over the years I've built up about 6 credits. Many times when I purchase something, JustFab finds a way NOT to use my credit (either the price is different, I'd end up using a FULL credit on something far less expensive, etc.)... so here I am stuck with the credits. If I cancel, there is no refund. Nice, JF says that I can cancel and STILL use my credits afterward, as a non-member! NOT so nice? As a non-member, everything will be far more expensive.
I only *love* a handful of the pairs of boots I've gotten so far, so I bought extra pairs, just to use up some credits.
Hoping on finding ONE pair that I love so I can use all 6 of my credits on them and get out outta here!
Hello Kelli,
Thank you for sharing your feedback regarding how the member credit works. We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Nelle
I have purchased two boots on the 28th September, however on the site it says it has been shipped but still not received it.
Slowly thinking this is scam.
Hello Nargese,
Thank you for writing a review regarding your purchase. We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Nelle
I was not happy with my first order. I realize that it's difficult to "style" for someone whom you have never met before. I have been having a very hard time finding jeans that actually fit with my style that suits me. I'm not the typical girly girl, so at this time it's just not for me.
Hello Brooke,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
RUN AWAY!
My wife says she never signed up with these crooks but $600 later we have nothing to show for her sledged membership. Even if she wanted to use it she can't get anything because she can't log in without a password. Despite repeated requests to reset and a couple of hours holding for support they won't reset her password. INSANE
Hello Robert,
We sincerely appreciate the feedback you shared. We deeply value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
I love these shoes and how versatile they are. They match all of my dresses and outfits. Thank you just fab!
Hello Christa,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs and highest quality products to choose from.
Best,
Nelle
I've ordered 4 pair of boots since August, I love them all! I can't wait each month to order something else!
Hello Stacey,
Wow! Glad to know that you love all of the products you; 've ordered! Rest assured, we will continuously create unique designs, affordable, and highest quality products to choose from.
Best,
Nelle
Great service in point with brands and boots. Very concerned with customer happiness and have great suggestions to new wear.
Hello Eloise,
Awesome! This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, and high-quality products for our valued members like you!
Best,
Nelle
Satisfaction always been there.
Happy and Comfortable experience.
Hello Laslayla,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Nelle
I love shopping at justfab! There is a lot to choose from and the prices are great!
Hello Michelle,
Thanks for sharing your excellent shopping experience with us! Rest assured, we will continuously create unique designs, affordable, and highest quality products to choose from.
Best,
Nelle
I don't appreciate not being able to use my store credit on sale items promotional deals I don't understand why that as separate
Hello David,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our promotion and credits. We will contact you for further assistance.
Best,
Nelle
It came up in my pop-ups to buy a pair of shoes I bought the shoes they were nice they shipped very fast but now they charge me $40 a month every month for that one pair of shoes as advertised I did not know this was going to see a reoccurring charge it's a scam
Hello Priscilla,
Thank you for sharing your feedback! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.
Best,
Nelle
I have bought a few pairs of shoes from JustFab and I love them. However, when I need to skip a month on my VIP membership for any reason it is very hard to find that button to click to select skipping that month.
Hello Paula,
Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.
Best,
Nelle
This purchase was something I requested because it was out of stock. It was bought automatically and sent to me and was quick and perfect!
Hello Emily,
Glad to hear that your order was delivered quickly! We’d love to continue providing excellent service to our valued members like you.
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Debbie,
Thanks for sharing your excellent shopping experience with us! Rest assured, we will continuously create unique designs, affordable, and highest quality products to choose from.
Best,
Nelle