JustFabReviews 10,358

They knew the customers won't read the whole term before joining the membership. They attract you by those beautiful shoes and extremely low prices. But you have to pay for the low quality of those shoes (mine feels like stepping on cardboard) and the secretly charged $39.95 VIP membership per month!

They even try to make the cancellation process as complicated as possible. They provide chatting bot but don't allow cancellation service to be done without a call. When I called the service, the lady spent 5 minutes stopping me from canceling the membership although I've told her how frustrated I was about the charge. They are smart in using the costumer's logic to create a scam in a legal way.

I really wanted to love this site. I have been a member for several years now and purchased several pairs of boots and sandals. No matter what adjustment I make, they never seem to fit. The materials are also very plasticy and never seem to break in, so they aren't very comfortable. I do like, that if you forget to "skip" a month, every six months they will forgive the $40. Otherwise, if you can't be consistent, this subscription can become very expensive and you can find better fit and quality elsewhere.

They're very sneaky with how they do things. I ordered a pair of shoes for my bfs mother for Mother's Day, not knowing that I'll be charged monthly. I learned my lesson and decided to skip the month when I decided to purchase something else. It's all in American prices. But I'm on the Canadian site? Which makes ZERO sense. And I checked today and THEY CHARGED MY ACCOUNT after I had said skip this month. I'm sick of this website stealing money I don't have. I'm very disappointed. During this pandemic and they're still stealing money that I need cause I bought 1 pair of shoes. Big mistake. Everytime I call customer service, I have to wait an hour to even get in touch with someone. I will NEVER order from here again once I cancel my account. Even when you get charged. You can use your points. The points (the $39.95USD) ($55.95CAD) they charge to your account you cannot use to purchase something, it takes money off your bill and you still have to pay with your credit card or debit. NO DONT BUY FROM THIS SITE.

Thankful I check my two credit card statements daily why these people trying to take $39.95 off my damn card I haven't placed no order since June and don't plan to. These shoes you have to look through pages to find a style you might like! Not my style of shoes sorry! Ha ha tried take funds it DECLINED! Assuming these people try to force people in a membership for a monthly fee. Sorry wrong person to try and steal money unexpectedly! GOOD TRY THO

Today will b the third time I've tried to cancel this account one time they did skip a month that's not what I asked for I asked for cancellation. I hold it my responsibility that I did not write down the confirmation numbers and keep them in a safe place. So now and I call I will make sure to have that information I will staple it to my forehead if I have to I'm also contacting my bank to see about getting these charges reversed even just that I can see that the account has been inactive for months I have no intention of payingthe exorbitant fees that just stabbed charges their current customers prices triple once I got you in their door I actively tell people not to use that JustFab or any of their subsidiaries.