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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Love all of my shoes and boots I have order for
Justfab. Will order more when I have the money
Hello Sandra,
We're happy to hear that you love our products! We always aim to provide you with the latest trends with the best quality at a very reasonable price! Thank you for your great review!
Best,
Dean
Love this site! I've been a member way over 5 years
Hello Torlesha,
Awesome! We're happy to provide you a positive experience with our products and services! It is members like you that help keep our lights on, and we couldn't be more grateful. Stay fabulous!
Best,
Dean
At first I thought it looked too small but they are very stretchy and everything fits great! So many compliments! Will be ordering more for sure!
Hello Alexa,
Perfect! We're happy to hear that our products fit you well! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Dean
I love Just Fab. They have some cute stylish shoes. They have great priced also. I try to order at least once a month. Most of my favorite shoes came from Just Fab!
Hello Erika,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
I made a purchase on June 16th and have not received my shoes or any information regarding shipping. Today is July 4th.
Hello Sherri,
Thank you for writing a review! We would love to assist you further with the concern you had with the shoes you still haven't received. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
My order arrived when promised. Shoes fit perfectly and I'm very very happy with my selection.
Hello Twyla,
Wow! We're happy to hear that you are extremely satisfied with our shipping, your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members. We will make sure to continuously create products with the highest quality at a very reasonable price!
Best,
Nelle
The site us easy to navigate. I found numerous selections and was able to purchase 3 pair of boots and a pair of sandals for $12. With the economy in shambles, people are not able to have a lot of discretionary money. JustFab allows you to be able to purchase the items you want or need at amazing discounts! Bravo!
Hello SJ,
We appreciate the positive feedback you shared! We will make sure to continuously create a unique style, affordable, and high-quality products that suit the needs of our valued members like you! Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members.
Best,
Nelle
This site is a great deal at first, but I didn't like feeling obligated to buy things each month.
Hello Amber,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you for further assistance.
Best,
Dean
I absolutely is always satisfied with my purchases. Returns and exchange are so easy. All items are well made and look fabulous. Thanks for continuing to provide quality product at affordable prices that make you look like a million bucks!
Hello Aminta,
Thank you for sharing your positive experience with JustFab! We will make sure to continuously create a unique style, affordable, and high-quality products that suit the needs of our valued members like you!
Best,
Nelle
Rain boots ordered are super bulky and of poor quality to pay $40 for them. Will not purchase anymore shoes from this site. Tempted to cancel account.
Great selection and style and affordable. Lots of different looks to choose from
Hello Shelly,
We appreciate the positive feedback you shared! We will make sure to continuously create a unique style, affordable, and high-quality products that suit the needs of our valued members like you!
Best,
Nelle
I joined Just Fab back around November, 2019. I love BOOTS! BOOTIES! SANDALS! I have made many purchases from Just Fab and have been elated with every single one of them. I purchased boots for my 4 daughters as well. They all love them! Thanks Just Fab :(
Hello Sandra,
Thank you for showing us some love! We love to hear that your daughters love your purchase! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!
Best,
Nelle
JustFab is GREAT styles and fashions for affordable prices. I love this site and the options are always excellent.
Hello Simone,
Thank you for sharing your feedback! We are glad to hear that you had an easy experience on our website and your love our pricing! We will make sure to continuously create a unique style, high-quality products that suit the needs of our valued members like you!
Best,
Nelle
None of the shoes I have purchased from JustFab fit correctly, even after trying different sizes. My last purchase was horrific, my shoes ripped open from just walking 100 feet. I will never purchase shoes from here again
Hello Vicky,
Thank you for sharing your feedback regarding the fit of the shoes you've purchased! Your feedback is helpful for us to hear. Our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
Hello Becky,
Thank you for writing a review! We are sorry to hear if you are unhappy with your purchase. We value your feedback, so our Member Services team will be contacting you within 48 hours for further assistance.
Best Regards,
Nelle
I have had very little problems with this site they have an easy to use website and app and if u ever need any help the customer service was easy to reach and very polite and helpful.
Hello Amanda,
Thank you for writing a review! Happy to hear that your concern was taken care of! Apologies once again for the troubles, but happy it all came together in the end. JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Nelle
The dress was nothing like the discretion or photo - and the customer service was horrible
Hello Shari,
Thank you for sharing your feedback regarding the product that you've purchased! Your feedback is helpful for us to hear. Our Member Services team will be getting in touch shortly to assist you further.
Best,
Nelle
I had been a customer for several years I have not ordered from your site in a year a had a very very rude experience with a representative over skipping a month I've spent GOOD money I've tried to place orders since and it wouldn't let me
Hello Paulette,
Thank you for bringing this to our attention! We are sorry for the negative experience you have encountered. We deeply value your business with us. Our Member Services team will be in touch shortly for further assistance.
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alice,
Thank you for writing a review! We are sorry to hear if you received the wrong shoe size! Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle