JustFabReviews 10,358

I purchased 2 pairs of sandals from this company for £26.99 2 years ago and have been charged £35 per month ever since apparently for a subscription I knew nothing about! Every time I have tried to cancel this charge, online and over the telephone, they tell me it is cancelled and then charge me again. I have emailed, telephoned, had several live chats asking for my money back. I have had a part refund and now they are just fobbing me off! I would not touch this company with a barge pole and highly recommend customers to steer clear of them unless you want the most expensive pair of sandals/shoes on the planet with a life long subscription that you never agreed to!
They are completely unethical, immoral thieves! Disgusted with their lack of customer care and service and surprise, surprise, I cannot get through to them at all now. Next step Trading Standards, Citizens Advice and every social media site I can find. I would give them a minus star rating if I could.

Initially, I was really interested in JustFab. They had a sale for shoes, and I needed a pair. After setting it up, I purchased a pair of grey sneakers and planned to cancel within the week. They didn't fit but that's not really the issue here. JustFab created two accounts for me, and I had no possible way of knowing. I had no idea I was being charged from two accounts. Which means instead of getting charged the $39.95 in the bank, it doubled. A few times per month. Not once. Even when I remember logging into the site and skipping the month'. After a good panic attack, I call them to explain my issues the first time and how I need to my membership canceled as I have payed so much more than what I purchased. They of course tried to persuade me out of cancelling and did not refund me a dime. Those shoes I got? $15.74. What JustFab has charged me over this past month? Way over $160. I'm an unemployed student, I can't afford to lose that kind of money. I called them again. After losing another hundred or so and they weren't very helpful. However, after a long call, they cancelled my accounts and I was lucky enough to receive my refund, but it wasn't even half of what they took from my bank. This was my experience, but I know this has happened to others and I want to get this out in the air. Don't trust JustFab. It's not worth losing $39.95 a few times per month. It's not worth losing any money you worked for.

Love the shoes and clothes. The app is easy to use and they have great sales. Customer service is okay, I wanted to change some shoes that didn't fit so they put some smaller sizes on hold by the time they received my package they sold them, which was crappie! I really wanted them shoes. They gave me store credit but that was not the point, the point is I had to find some other shoes and I also called them to ask if they would sell them and they assured me that they wouldn't sell the shoes on hold. Anyways I love their stuff.

You will be billed £35 a month if you sign up! All I did was sign up for JustFab and i bough 1 pair of shoes for £10. They then proceeded to charge me £35 a month for a subscription fee that I didn't even know I had agreed to as it is not made clear. They would not refund this when I called to cancel this subscription and the sales woman on the phone was RUDE and talked over me when I tried to say I wanted to cancel! She was not respectful and continued to ignore what I wanted.

I was in shock wen a mounth later I order a shoes they charge me a membership of 39,90!? Wtf? Never heard for that in my life. Membership for shoes? This is a ripoff... a real one. I am still waiting for their answer and I will fight till the end. I even spoke with support service and she explaine me that I took a VIP mempership. I ask her: did it write next to 10 euro shoes that I will pay later 49,90 euro? No. So I dont know any about membership. Once they have your credit card they will charge you every mounth 39,90 euro. I will report that to all institution. This is first and last time in my life I am using my credit card for some online shope that I have never heard off. They should me ashamed. Thats way people do not trust some new online shop and people have right. This is good school for me. Never again;