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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I ordered a pair of shoes 2 years ago from just fab and was completely unaware i was signing up to a vip membership, it was only until last month one of their emails finally came up in my main inbox saying i have £35 spend. Decided to look into it turns out i've paid around £800, so i decided to ring up in hopes for a refund and what was my response. " i can give you your credit back for the past two months" so not even a refund i have to spend it on their website! I explained what had happened and how much money i had paid but still was only offered the credit. I emailed the next day and i still have not heard anything back! To say I'm annoyed is an understatement, it's a scam - don't ever buy from there!
Hard to get a hold of CS. Tell you they resolved it but they don't. Apparently I have store credit but there's NO actual way for me to use it. I've been given a gift card code from CS and it wasn't valid. Just a mess.
Hello Abby,
Thank you for writing a review! We would love to assist you further with the concern you had with the gift card code. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
Mi experiencia con uds a Sido muy satisfactorio mis pedidos han llegado cómo se ve en su caralogo
Hello Bertha,
Gracias por tomarte el tiempo de compartir su experiencia maravillosa con los demás. Nos alegra que estés disfrutando de su compra.
Best,
Nelle
Great products and great prices but Customer Service has failed several times to make right several purchases.
Hello David,
Thank you that you are satisfied with our products and prices! We are continuously striving to satisfy our member’s needs as much as possible, especially with our Member Services. We will contact you for further assistance.
Best,
Dean
You buy one pair of shoes and you're roped into a sneaky monthly recurring charge. That's probably how they make money, is knowing people won't realize this. Wouldn't even give me the full refund when I called to cancel. The shoe styles aren't even worth the trouble, do yourself a favor and shop elsewhere.
Hello Catherine,
Thank you for writing a review! We appreciate the feedback you shared. We will be contacting you within 24-48 hours to assist you further.
Best,
Dean
Whenever contacting customer service my questions are always answered & reps are always polite.
Great sales!
I've always ordered size 9 from you and they, always for great but this time the show is way to small definitely not a 9! I called to get a return sticker and rep said he'd mail it since I can't print one out I never received it though So you never helped me!
Hello Arlene,
Thank you for bringing this to our attention! We are sorry to hear if you ran into some sizing issues. We value your feedback, so our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I love jusfab, i worried about the cost at first but i skip when i need too and shop when i can and want
Hello Lakesha,
Awesome! Thank you for sharing your positive feedback! We love you too! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!
Best,
Nelle
The quality of my purchases were in excellent condition and I was very happy with my order.
Hello Alita,
Thank you for writing a review! We love to hear that you are happy with your order! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!
Best,
Nelle
Fast service. Would like more wide width options in the shoe department. Boots usually run a little larger.
Hello Doreen,
We love our customers dearly and your feedback is so helpful for us to hear. Thank you for taking the time to write your review! We will surely share this feedback with the proper team. If you ever have any ideas or suggestions, we’re glad to hear them! You can contact our Member Services team via phone and on Facebook 24/7 or via live chat from 9am - 9pm (EST).
Best,
Nelle
No issues with my order. Very satisfied with my order
Hello Cherie,
Wow! Glad to hear that you are satisfied with your order! Thank you for sharing your positive feedback!
Best,
Nelle
I want told that my order was on hold because of covi 19. And they were going to charge my credit card again. Just shame. If something happen I expect the company will informed the customers the policy why they are not getting there purchase on time. And they will be charge
Hello Tammy,
We sincerely appreciate the feedback you shared regarding your order. Your feedback is helpful for us to hear. Our Member Services team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Nelle
The shoes didn't provide any support under the bridge. They felt very flimsy, especially for booths!
Hello D'Nae,
Thank you for writing a review! We are sorry to hear if you ran into some quality issues. We value your feedback. In the meantime, our Member Services team will be in touch within 24-48 hours to assist you further.
Best,
Nelle
I asked to cancel my account and they did not and recharged me the 40.00 that I didn't have and would not refund me
Hello Deborah,
Thank you for writing a review! We are sorry to hear if you are unhappy with our services. We sincerely value your business. Our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
My roommate turned me onto this fashion shopping site. I am so happy that she did tell me about it as it not only has many wide withe shoes and boots, but everything is affordable!
Hello Jan,
Wow! Thank you for sharing your great shopping experience with JustFab! We are happy to know that you are satisfied with our products and services! We always make sure to make beautiful and quality items at a very affordable price just for you!
Best,
Nelle
Justfab is one of the most trust sites... quick shipping time. And their products are true to size.
Hello Desiree,
Thank you for sharing your wonderful shopping experience with us! We love to hear that your order fits well! We aim to provide you with products that are not just best in style but with great fit and quality.
Best,
Nelle
As a broke 19 year old girl, this site really screwed me over! I had purchased a pair of sandals NOT KNOWING that I would be charged a monthly fee of $39.99. You guys are very sneaky. Would not recommend buying their products to anyone. And when I tried to cancel my monthly subscription on the phone with a person that works there, he was no help at all. Very disappointed overall.
Hello Tricia,
We are sorry to hear that you are not pleased with how our VIP program work and that you are not pleased with our Member Service. We value you as a member and want to make things right! Our Member Services team will email you within 48 hours.
Best,
Chad
This company has been debiting my bank account since Nov 2019 for $39.95
I called them today to asked them to reverse these charges and they declined.
I have reported this company to the Better Business Bureau as well as the Federal Trade
Commission. You can't get away robbing people. Horrible way to do business.
Hello Janethe,
Thank you for writing a review! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I ordered items from justfab on 5/12. They show items as shipped but when contacting FedEx, items have not arrived at fedex for shipping. Did an online chat with "customer service and the agent keeps sending the same answer to me! I trust FedEx in this regard as I have ordered other items from other stored on the same day and the are being delivered or have been delivered! They are using the pandemic as an out for horrible service and substandard assistance! I find this disgusting and dishonest!
Hello Colette,
Thank you for bringing this to our attention! We are sincerely sorry for the negative experience you have encountered. We value your feedback! Our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sophie,
We sincerely appreciate the feedback you shared regarding how our VIP Membership program works. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle