On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Justfab is overall a scam. Yes you receive the product ordered, and yes it looks like the image but you are charged a monthly fee ($40/month) which turns to store credit. They often run sales, like 50% off everything but don't be fooled, you can NOT use the store credit to purchase anything on sale or promotion. You are forced to pay full price. You are always charged minimum $5 shipping and if you need to return something, it's automatically store credit. No refund. To apply the store credit, in my experience, you have to call customer service and ask them to apply the credit. In addition to all of this, the quality of the items is definitely on the lower side. Overall, just a big money grab. Watch your account carefully and proceed with caution.
This £35 subscription monthly fee is a joke. It all seems good when you get some really reasonable initial purchase for some very poor quality shoes. After that the prices are hiked up so the. £35 credit goes nowhere. AVOID THESE SCAMMERS AT ALL COST
I've been a member of JustFab for years. I have gotten a bunch of pretty sturdy shoes from them, and have recommended them to family and friends. I loved how you could skip months when you couldn't afford it (which was pretty often with me!), but if you forgot, at least you could go get a pair of shoes for like $5 (since you already paid $35 and that credit would apply to your purchase).
Well apparently they changed those rules. All of a sudden, they don't even give you the option to use your credits. During quarantine, I stupidly forgot to cancel 2 months in a row. I figured well, I already paid for it, I'll get myself a couple of pairs of sandals. I put a few in my cart- the total is $60. I already paid them $70 for two months of "credits." So basically they're asking me to pay $130 for 2 pairs of cheap sandals. I contacted their customer service and they said that the credits are now only good for "full price" items. That's funny, because isn't the point of a "VIP membership" that all of their shoes are discounted? Soooo... my credits are literally good for nothing.
I immediately cancelled my membership. They took $70 from me during a time where everyone has lost their jobs and they won't even allow me to apply those credits towards a pair of $30 sandals. I am so livid and so so disappointed. Keep my money. You obviously need it!
Hello Brittne,
Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I really like the products even though often the things I like sell out in my size very quickly. They have a great return policy which is great for online ordering. The only issue I think could be better is I never get reminder emails that I need to make a purchase, I get one after my credit goes thru. I'm very busy and can never remember what day I need to make a purchase by so I almost always miss the deadline.
Hello Jennie,
Thank you for writing a review! Glad to hear that you like the products we have on our website! Apologies for any inconvenience. Our Member Services team will get in touch within 48 hours for further assistance.
Best,
Nelle
JustFab is a wonderful company. I love their products and am always getting compliments on my boots. If something doesn't fit correctly, there's no issues with a return or exchange.
Hello Julie,
Wow! Thank you! We love to hear that you admire our products and services. Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members.
Best,
Nelle
Shoes are made of cheap poor quality materials. Strap tore off when I first put it on. Also, one shoe was bigger than the other. It is also impossible to cancel your account and they won't refund your monthly fee, they make you buy another pair of crappy shoes. Took almost two months to get account canceled.
Hello Kelly,
Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
The math at checkout is terrible
Example: I got charged 39.95 and tried to buy 2 pairs of shoes for $15 each and it says I owe $37 when I checkout NOW HOW DOES THAT WORK 15+15=30 they charged me 39.95 HOW DO I OWE THEM MONEY? Soooo unhappy
Hello Kiley,
Thank you for writing a review! We sincerely apologize for any inconvenience this may have caused you. We value your feedback, so our Member Services team will be contacting you shortly to assist you further.
Best,
Nelle
I absolutely love JustFab and I get so excited to place my order every month! It's great to have new options and accessories to style outfits differently. The items are great quality and they always keep up to date with the latest trends. I highly recommend joining JustFab!
Hello Kayla,
Thank you for showing us some love! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. We appreciate your wonderful feedback! Have a great day!
Best,
Nelle
Hello Stacy,
Wow! We love to hear that our swimsuits fit your daughter well and she loves them! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!
Best,
Nelle
I have on more than one occasion tried to cancel subscription, however, money continues to be deducted from my card.
Hello Justine,
Thank you for writing a review! We are sorry to hear if you are thinking of canceling your account. We deeply value your business with us, so our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
I purchased the shoe for a specific event. The shoe arrive, visually - gorgeous, fit - NOT SO MUCH! I couldn't wear the shoe nor did I have time to find an alternative. I ended up gifting the shoe to someone else.
Hello Melody,
We appreciate you bringing this to our attention and we are sorry to hear about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you within 48 hours.
Best,
Chad
I think the prices is right but the shoe are not as well constructed as is like.
1st order came box was empty called comp. And told them. They sent me the wrong pair of boots, said they would refund them, never sent me a label, witch they said was going to be in my email. So, I'm stuck with an ugly pair of boots that I paid for. I called customer service a few times all a lie. I will never deal with this outfit JustFab and the other one, all the same co.
Hello Elizabeth,
We appreciate you bringing this to our attention and we are sorry to hear about the negative experience you had with your order and with our customer service. We value you as a customer and want to make things right! Our Member Services team will email you within 48 hours.
Best,
Chad
Boots came quickly, fit well, look goo, overall very happy
Hello Katrina,
Wow! Glad to hear that your boots were delivered on time! Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members.
Best,
Nelle
Make one purchase and they this company just take 40$ a month out of my account for something I never signed up for so feel that its rather bull$#*! and they should probably look at how they do things cause ots not right at all
Hello Tracey,
We appreciate you bringing this to our attention and we are sorry to hear that you are not pleased with how our VIP program work. We value you as a customer and want to make things right! Our Member Services team will email you within 48 hours.
Best,
Chad
I have been using JustFab for about a year now... I cannot get over their amazing shoes! I have at least 15 pairs of their shoes
Hello Lyndia,
Incredible! Thank you for continuously doing business with JustFab! We are happy to hear that you love your shoes! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!
Best,
Nelle
This company charged my card for 4 months after I canceled my plan. This was after they charged me for the most expensive package that I never agreed to.
Hello Meagan,
We appreciate the feedback you shared! We value your business with JustFab. Our Member Services team will get in touch within 48 hours for further assistance.
Best,
Nelle
I placed my order in March received my order in on April 28.
Hello Melinda,
Thank you for bringing this to our attention! We are sorry to hear if you ran into some shipping issues. We value your feedback, so our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
I have been a member for about a year or so now. I love the styles they carry and it is always fun to shop around. If something isn't for me, I am able to return/exchange with no issues
Hello Monzy,
Wow! Thank you for sharing your wonderful experience with us! We always strive to provide the best styles for members like you! Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members.
Best,
Nelle
Love ordering. Great products and fast shipping. The shoes are fashionable and I always get comments on them.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jon,
Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle